Customer Service Specialist with Car Driver Responsibilities
hace 2 días
Marbella
Role Title Customer Service Specialist with Car Driver Responsibilities ⸻ Role Overview We are seeking a Customer Service Specialist to join our team at Oasis Premium Recovery. This hands-on role combines recovery support, client engagement, and practical driving responsibilities, ensuring clients feel supported, safe, and cared for throughout their stay. The role focuses on day-to-day non-clinical support, lifestyle coordination, and structured client engagement. You will actively accompany clients, provide practical assistance, and ensure a positive, recovery-appropriate environment — all while maintaining professional boundaries and discretion. ⸻ Key Responsibilities 1. Client Engagement & Daily Experience • Actively engage clients through structured activities, social interaction, and excursions, • Organize and facilitate group trips and outings, acting as a guide and motivating assistant, • Ensure activities are recovery-appropriate, safe, and aligned with individual recovery plans, • Monitor client engagement to prevent isolation or boredom 2. Client Journey Support (Arrival to Departure) • Support client arrivals, admissions, orientation, and departures, • Provide a calm, welcoming, and professional presence at all stages, • Ensure clients feel personally cared for and supported throughout their stay 3. Appointment, Transport & Logistics Support • Drive or escort clients to therapy sessions, medical appointments, airport transfers, and approved external activities, • Ensure punctuality, discretion, and safety during all transportation, • Coordinate with the reception and support team to ensure seamless client logistics 4. Daily Recovery Support & Structure • Support clients in following daily recovery schedules, • Encourage participation in therapy, wellness activities, and structured time, • Reinforce therapeutic guidance without providing therapy 5. Observation & Reporting (Non-Clinical) • Observe and report changes in client mood, behavior, and engagement, • Escalate concerns promptly to the Lead Support Worker, • Maintain clear professional boundaries at all times 6. Emotional Support Within Boundaries • Provide appropriate emotional support through presence, listening, and grounding, • De-escalate distress without providing therapeutic interventions 7. Safeguarding & Client Safety • Follow safeguarding protocols and escalation procedures, • Maintain awareness of client safety at all times, • Respond appropriately to incidents in coordination with senior staff 8. Practical Support & Client Comfort • Assist with day-to-day needs such as shopping or logistics, • Ensure client comfort while maintaining respectful boundaries 9. Documentation & Handover • Complete daily notes, shift handovers, and incident reports accurately and on time, • Ensure all documentation is GDPR-compliant 10. Service Excellence & Teamwork • Deliver exceptional client service at all times, • Work collaboratively with the support team and reception, • Represent Oasis Premium Recovery in line with its premium brand standards ⸻ Key Requirements • Fluent English (spoken and written), • Valid EU driving licence – Category B, • Legal right to work in Spain, • Experience in hospitality, preferably high-end or client-facing, • Experience in health, wellbeing, or care environments, • Ability to work effectively within a team, • Flexible to work evenings, weekends, and rotational shifts ⸻ The Ideal Candidate • High emotional intelligence, remaining calm and professional in challenging situations, • Strong observational skills to notice subtle changes in client behavior or engagement, • Clear professional boundaries and respect for structure, confidentiality, and reporting lines, • Reliable, accountable, and punctual, • Team-oriented, adaptable, and positive in a dynamic residential environment, • Comfortable supporting therapeutic programs without providing advice or treatment ⸻ Important Note This role is not a therapeutic or counselling position. Candidates must operate strictly within the defined scope, supporting the therapeutic program without providing advice or treatment ⸻ What We Offer • Structured and supportive working environment, • Multidisciplinary team collaboration, • A role with real responsibility and purpose, • Ongoing training and professional development, • Competitive compensation aligned with experience
Centro Comercial Elviria, 29604, Marbella
