Segundo/a de Sala - Brushine 66 - Sant Cugat del Vallès

pWith a team of about 10.000 employees in 60 cities in Europe, adesso is one of the leading IT providers in the German-speaking market. For the office of adesso Spain, we are looking for a skilled Business Analyst to join our international team, acting as a key link between business stakeholders and technical teams to ensure the successful delivery of high‐quality solutions. /ppThe candidate will join the client project team with the main mission of gathering, analysing and documenting business requirements, and translating them into clear functional specifications and user stories for development and testing teams. /ph3Required Skills /h3ulliFluent English, both spoken and written; Spanish is a plus. /liliProven experience in requirements analysis, functional analysis, and the definition of user stories and functional documentation. /liliExperience working with OpenAPI and AsyncAPI documentation for APIs. /liliProficiency in Markdown and documentation management using GitHub (issues, pull requests, versioning). /liliSolid technical understanding to:ulliRead and understand Java applications at a high level. /liliPerform SQL queries for data analysis and validation. /liliAnalyse application logs in functional support and incident resolution. /li /ul /liliExperience in the definition and validation of functional and integration tests for REST APIs and web applications. /liliHands-on experience with Agile methodologies (Scrum, Kanban) and collaboration in multidisciplinary teams. /liliBasic UX knowledge to identify user needs, participate in workshops, and contribute to user-centric solution design. /liliStrong communication skills and the ability to facilitate conversations between business and IT stakeholders. /li /ulh3Our Commitment to You /h3ulliCompetitive salary, private health insurance, and comprehensive benefits. /liliAgile and lean organization with optimized work processes. /liliParticipation in international projects with cross-functional teams. /liliHybrid work model, combining remote work and on-site presence as needed by the project. /liliA structured individual development plan including:ulliSoft skills and technical training programs. /liliProfessional certifications. /liliLanguage learning opportunities. /li /ul /li /ulpIf you are a goal-oriented Business Analyst with strong attention to detail and a passion for bridging the gap between business and technology, please submit your application with your resume. /ppWe look forward to welcoming a new member to our dynamic team at adesso Spain. /ppIn compliance with the current regulations on the Protection of Personal Data, you are informed and, if you send us your CCVV, send us communications with your data or contact us with personal information, you consent to the processing of your data until you communicate otherwise by ADESSO SPAIN CONSULTORÍA Y SOLUCIONES TECNOLÓGICAS S.L.U., in order to participate in recruitment processes and HR management. /ppThe legitimate basis of the treatment is the consent of the user and the pre-contractual relationship between the parties. The data provided are necessary in order to participate in any personnel selection procedure. /ppYou may exercise your rights of access, rectification, deletion, opposition, limitation of processing, data portability and not to be subject to automated individualized decisions (including profiling), by sending a request with subject "Data Protection", to the address: Avda. xbhjioe De la Vía Augusta, 85-87. 08174. Sant Cugat del Vallès, Barcelona, indicating in any case, the contact details and attaching a copy of your identity document. If you consider that your rights have been violated, you can file a complaint with our Data Protection Officer: Grupo Datcon Sur S.L.U. or with the Spanish Data Protection Agency. /p #J-18808-Ljbffr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Job position: Patient Care Advisor Area: GCS - Global Customer Support Department: GPC - Global Patient Care Reports to: GPC Team Manager or Other Leader Mission: The mission of the Patient Care Advisor is to deliver a seamless, positive experience for customers across multiple communication channels. Dedicated to efficiently resolving service requests and incidents, the Patient Care Advisor ensures proper classification, assignment, tracking, documentation, and follow-up to guarantee a satisfactory resolution by driving customer satisfaction through key performance indicators, the Patient Care Advisor offers robust technical and patient-centered guidance, manages adverse events and product complaints with high-quality customer service and support, and adheres to organizational, client, training and regulatory guidelines. Committed to continuous development through necessary training, tools, and resources, the advisor consistently delivers value to customers while operating with a global perspective and leveraging best practices. Key Accountabilities: ● Customer interaction: ○ Address technical, service, and marketing-oriented customer requests related to Products and Digital Solutions commercialized by Roche via phone and in writing tools; ○ Identify, capture, report, process and follow up on adverse events and product complaints in compliance with guidelines; ○ Manage workflow objects like tasks, action items, and cases efficiently; ○ Update and maintain customer-specific data in the CRM system for marketing purposes; ○ Document all customer interactions in the CRM system according to internal quality standards, ensuring compliance with Roche's data privacy and security protocols when managing and updating customer information; ○ Providing excellent frontline assistance through various channels and technologies to patients, caregivers, and healthcare professionals; ○ Understanding customer needs and following established systems and procedures. ○ Focusing on delivering a proactive, trusted customer experience and resolving abroad range of inquiries at the first point of contact; ○ Accurately documenting customer interactions and ensuring compliance with regulatory criteria; ○ Respond accurately and professionally to technical and medical inquiries across multiple channels; ○ Triages, responds, and follows up on medical, system, and solution inquiries using approved resources; ○ Provide 1st level support for a range of services and products to internal and external customers and patients; ○ Manage the end-to-end ticket lifecycle and escalate incidents when necessary; ○ Ensure excellent customer experience through a customer-centric mindset and soft skills. Special Tasks: ○ Undertake short-term special tasks as needed; ○ Support new colleagues through technical shadowing sessions, training, and the sharing of best practices, ensuring a smooth and effective onboarding experience for new hires; ○ Stay informed about company news and work processes; ○ Contribute ideas to optimize business information and work processes; ○ Maintain advanced knowledge of project and corporate policies; ○ Invest in self-learning and development to stay updated on services and technical expertise; ○ Assist in coordinating continuous improvement plans and deep dive analyses of customer feedback; ○ Handle escalated customer interactions and provide exemplary solutions; ○ Contribute to the development of new service concepts and the testing of innovative solutions; ○ Depending on the country or region, advisors may be required to support face-to face interactions and processes. Key skills and Experience: - Fluent in Norwegian and English - Strong IT navigation skills – fast learner in new technologies; - Demonstrate strong intercultural communication skills and mental adaptability. - Minimum 2 years of experience in Customer Services roles working in a Call - Center environment, Service Desk or technical support; - Experience and Knowledge in Healthcare Industry is desirable; - Excellent customer orientation and service mindset; - Bachelor degree or equivalent professional experience will be a plus; - Works with autonomy and flexibility, always with a team work attitude; - Always willing to learn and grow with an attitude to go beyond (in a humble - manner); - Proven ability to make quick and effective independent decisions; - Engagement with our Global Patient Care organization and open to continuous - improvement and learning; - Schedule flexibility required. May be assigned a schedule that includes evenings, nights, weekends, and/or holidays. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

ppEsade is a global academic institution with strong ties to the business world, renowned for the quality of its education, its international reach, and its clear focus on the comprehensive development of individuals. /p pbDo Good Do Better /b is our identity, and we build it through the following values: /p ulliIntegrity /li liDiversity /li liSensitivity /li liContribution to the common good /li liJustice and sustainability /li /ul pBased on these pillars, we work with a methodology whose mission is the comprehensive education of competent and socially responsible professionals. That is why we promote inclusive leadership, academic innovation, technology, and solidarity. /p pIf you want to be part of an organization like Esade, read the description below: /p h3Main responsibilities /h3 pAs a bData Business Analyst /b within the Esade Careers Team, you will play a key role in enabling data‑driven decision‑making across the department. You will manage, analyze, and translate data related to student outcomes, internships, and employment trends into actionable insights for business stakeholders. /p pThis role is ideal for someone who enjoys balancing independent analytical work with collaborative problem‑solving. /p h3Data Analysis, Reporting Presentation /h3 ul liPreparing ad hoc analyses and reports using Excel, Power Query, Power BI. /li liIdentify meaningful insights beyond raw data and develop clear, concise summaries for stakeholders. /li liMonitor key activities and initiatives, providing actionable recommendations for continuous improvement. /li liDefine and maintain KPIs to evaluate the effectiveness of career development programs and initiatives. /li liPresent insights in an accessible and compelling manner to primarily non‑technical audiences /li /ul h3Student Outcomes Internship Data Ownership /h3 ul liSupport teams in data input and validation tasks. /li liUpdate recurring reports and dashboards related to student internships and full‑time outcomes. /li liAnalyze career paths and outcomes for graduates, including employment rates, job placements, compensation data, and other relevant metrics. /li liRun cohort analyses to understand the performance of specific programs in the job market. /li /ul h3Stakeholder Management Collaboration /h3 ul liCollaborate closely with the team lead and all teams across Careers to understand their data needs and provide timely, high‑quality support. /li liAdapt communication style for diverse audiences, including both technical and non‑technical stakeholders. /li liAnticipate business needs and offer proactive data‑driven insights and recommendations. /li liWork cross‑functionally with other departments such as the Central Data Team, Quality Accreditations, Business Enablement, Admissions, Rankings, and Programs to develop a holistic analytical perspective. /li liSet and communicate clear expectations, deliverables, and timelines for requests. /li /ul h3Request Management /h3 ul liCollect business requirements for on‑demand analyses, reports, and dashboard enhancements. /li liGuide stakeholders in clarifying needs, structuring questions, and defining the right analytical approach. /li liAdvise on the feasibility and scope of requests, providing data‑driven recommendations when appropriate. /li liCoordinate closely with the Data Architect and area lead to implement validated changes and improvements. /li /ul h3On‑Demand Support Incident Management /h3 ul liAct as the primary point of contact within the team for data‑related questions. /li liTroubleshoot and resolve questions about dashboards, reports, and data usage. /li liManage technical incidents related to Salesforce, internal databases, and external platforms. /li /ul h3Data Collection, Quality Management /h3 ul liGather and consolidate data from multiple internal and external sources, including Salesforce, student surveys, LinkedIn, and other platforms. /li liManage ETL (Extract, Transform, Load) processes to prepare data for reporting and analysis. /li liMaintain and update recurring reports using Excel, SharePoint lists, and Power Automate. /li liSupport database management and continuous improvement to ensure data accuracy, quality, and completeness. /li /ul h3Technology Process Improvement /h3 ul liQuickly learn and adopt new tools, features, and capabilities within the Microsoft ecosystem. /li liTest, evaluate, and integrate new analytics to enhance data processes and reporting. /li liPropose and implement improvements in data collection, storage, and analysis workflows to increase efficiency and quality. /li /ul h3Soft Skills /h3 ul liData Interpretation Advanced: Translates data into clear business recommendations and provides actionable insights. /li liProblem Solving Advanced: Uses critical thinking to address root causes of data discrepancies with a proactive attitude towards process improvement. /li liCommunication Skills Advanced: Communicates business findings and solutions effectively to non‑technical audiences. /li liDetail‑oriented and capable of managing multiple projects simultaneously. /li /ul h3Requirements for the position /h3 ul liAdvanced: No specific degree is required; the most important factor we will consider is the experience working in data and analytics environments in a business facing role. /li liPrevious experience in: minimum of 4 years working in data and analytics environments in a business facing role /li liLanguages: English - Advanced /li liIT knowledge: /li liExcel Advanced: Creates macros, advanced referencing, and leveraged Excel with other tools like Power Query. /li liPower Query Intermediate: Combine multiple queries using merge and append operations; optimize query steps for better performance through query folding. /li liPower BI Basic: Familiar with Power BI desktop, creating basic reports, and understanding key visualizations. /li liUnderstanding of CRM data structures, particularly within Salesforce. /li /ul h3What we offer /h3 h3Holidays Free time /h3 pMore than 35 working days of holidays. /p h3Professional Development Opportunities /h3 pFree access to platforms with first level digital content. /p h3Positive Working Environment /h3 pA high‑collaborative and dynamic environment where the well‑being is our top priority. /p h3Conciliation /h3 ul li2 days of remote working policy /li liFlexible working days. /li liYou will enjoy intensive working hours all Fridays of the year, Christmas time, Easter Week and the whole months of July and August. /li /ul h3Other social benefits /h3 ul liFlexible Remuneration: transport, childcare, training health insurance. /li liPension plan. /li liAttractive discounts on training programs for both employees and their inmediate family. /li liGreat discounts at the campus restaurant. /li liExclusive discounts. /li liCompany - subsidized parking /li /ul h3Commitment to Diversity and Inclusion /h3 pAt ESADE, we are committed to diversity and provide equal professional opportunities to everyone. We foster inclusive learning and consider talent a key factor in promoting diversity. For this reason, applications from individuals with diverse abilities will be particularly valued. /p pWe inform you that the Fundació ESADE, as the data controller, will process your data for the purpose of managing your application. Interested parties may exercise their rights to access, rectify, and delete data, as well as request that the processing of their personal data be limited, object to it, request data portability, avoid being subject to individual automated decisions when applicable, and withdraw consent at any time by contacting the Data Protection Officer at the address Av. Pedralbes, 60-62, 08034 Barcelona, and including a copy of a document that verifies their identity (DNI/NIE). /p pAdditional and detailed information about Data Protection can be found here: /p /p #J-18808-Ljbffr