Seleccion inmediata - JSMILE

About Us FEDCEL GROUP, S.L. is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona and C/ Bruc 149, 08037 Barcelona, we deliver top-tier customer support, technical support, and software development solutions to our global partners. Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers. Role Overview We are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market. As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via phone, email, and live chat — while ensuring every customer receives a high-quality and satisfying service experience. Key Responsibilities • Deliver excellent customer support to Turkish-speaking clients., • Respond to customer inquiries via phone, email, and chat in a timely and professional manner., • Identify, troubleshoot, and resolve issues or escalate when necessary., • Record all interactions accurately in the company’s CRM system., • Collaborate with internal departments to optimize customer satisfaction., • Represent FEDCEL GROUP, S.L. with integrity, empathy, and dedication in every interaction.Requirements, • Fluent Turkish (native level) and good command of English (working proficiency)., • Excellent communication and interpersonal skills., • Strong problem-solving ability, patience, and professionalism., • Basic computer literacy (MS Office, CRM systems, or similar tools). 📍 Office Address: Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona / C/ Bruc 149, 08037 Barcelona 🏢 Company: FEDCEL GROUP, S.L.

We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Customer Service Representative with Hungarian The purpose of this job is to provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints. Responsibilities: • Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue., • Provides customer services relating to sales, sales promotions, and communications., • Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc.and maintaining metrics goals.Resolves more complex complaints escalated by customer/sales force., • Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs., • Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes., • Enter orders in SAP, attached documents and send acknowledgments, • Respond to customer requests via phone or email, • Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels), • Maintain scheduling agreements &/or Qty contracts, • Work with accounting to resolve receivable issues, • Entry and track of customer complaints, • Overall Support for Sales &/or Plant: Stocking Agreements, subject to certain facilities; Consignment Agreements, subject to certain facilities; KANBAN Requirements: • Fluent in German and Hungarian languages mandatory, • University or technical/vocational studies preferred, • Excellent customer service focus and ability to remain productive under pressure, • Strong written and oral communication skills What they offer: Our client offers a competitive compensation package, including a comprehensive benefits program (ticket restaurant, private health insurance, company pension plan), hybrid working contract, and opportunities for professional growth and development.

Sobre la Empresa En IATI Seguros no solo somos referentes en seguros de viaje online; somos una comunidad de mentes inquietas que no deja de crecer. Con más de un siglo de historia y un espíritu joven y tecnológico, lideramos el mercado gracias a nuestra capacidad de innovación y nuestra obsesión por el bienestar del viajero. ¿Por qué unirte a nuestro equipo? • Crecimiento imparable: Estamos en plena expansión. Aquí no vienes a mantener procesos, vienes a crearlos y a evolucionar con nosotros., • Equipos dinámicos y vibrantes: Trabajamos en un entorno ágil y creativo, rodeados de talento que disfruta colaborando y compartiendo ideas., • Pasión real por el cliente: No gestionamos expedientes, cuidamos personas. Nuestra vocación de servicio es lo que nos hace únicos., • ADN Viajero: Entendemos el mundo porque nos encanta explorarlo. Sobre el Rol El objetivo principal de este rol es responder a las preguntas de los clientes de forma rápida y efectiva, resolviendo problemas con empatía y cuidado para asegurar la mejor experiencia posible, desde la compra del seguro hasta el regreso del viaje. El Técnico/a debe documentar al equipo interno las preocupaciones para mejorar la calidad y adaptarse a las necesidades del cliente para identificar oportunidades de venta, fomentando la lealtad y mejorando la credibilidad de la marca. Responsabilidades • Gestión Multicanal y Resolución:, • Atender al cliente y resolver sus dudas a través de teléfono, correo electrónico y chat., • Gestionar y solucionar quejas y tramitar anulaciones de pólizas y devoluciones., • Realizar el seguimiento en el caso de que la consulta quede abierta., • Venta y proactividad comercial:, • Proporcionar la información adecuada para facilitar la venta., • Adaptarse a las necesidades del cliente para identificar las oportunidades de venta (up-selling o cross-selling)., • Mantener el contacto directo con clientes por diferentes canales., • Gestión de datos y calidad:, • Modificar datos personales o fechas para mantener la Base de Datos (BBDD) actualizada., • Detectar errores técnicos o incongruencias en los condicionados y registrar y reportar las incidencias., • Ejecutar acciones de fidelidad., • Tareas secundarias:, • Sustituir al personal en periodos de ausencia para asegurar la continuidad del servicio., • Colaborar con otros miembros del equipo., • Asistir en eventos puntuales y ofrecer atención presencial a clientes. Calificaciones • Mínimo de 1 a 2 años de experiencia en puesto similar o en atención al cliente., • Experiencia en venta telefónica o puerta fría o en call center. Formación requerida • Estudios de Bachillerato., • Ciclo de grado superior o medio de administración o ventas., • Grados en Relaciones públicas, Turismo o de otras especialidades. Conocimientos deseables • Conceptos aseguradores y Ley del contrato del Seguro., • Cursos de asertividad e Inteligencia emocional. Idiomas • Italiano nativo o profesional., • Español nativo o profesional., • Inglés valorable. Herramientas • Plataformas de Gestión: Uso del Back office interno para la gestión de pólizas., • Productividad: Dominio de Google Workspace. Competencias personales • Comunicación efectiva y empatía., • Espíritu Colaborativo y de Equipo., • Proactividad e Iniciativa para la mejora continua., • Orientación al Cliente (Interno y Externo)., • Adaptabilidad., • Atención al Detalle., • Capacidad Analítica., • Compromiso y Autonomía., • Creatividad e Innovación., • Gestión de Proyectos y Gestión del Tiempo., • Liderazgo., • Negociación., • Pensamiento Estratégico., • Planificación. Ofrecemos • Horario L-J 9:00 a 14:00 y 15:00 a 18:00 y V 8:00 a 15:00., • Contrato indefinido., • Paquete retributivo competitivo acorde mercado salarial y variable según objetivos., • Otros beneficios internos., • Trabajo remoto., • Formación interna. Declaración de Igualdad de Oportunidades Nuestro Compromiso con tu Talento En IATI Seguros, estamos convencidos de que el talento no tiene etiquetas. Nos esforzamos por crear un entorno donde puedas alcanzar tu máximo potencial bajo principios de equidad y respeto. • Igualdad Real: Contamos con un Plan de Igualdad dinámico que garantiza que cada paso en tu carrera se base exclusivamente en tus capacidades y méritos., • Mejora Continua: No nos detenemos; auditamos y evolucionamos constantemente nuestras políticas para asegurar prácticas de crecimiento profesional igualitarias., • Cultura Inclusiva: Promovemos un

We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Customer Service Representative with German The purpose of this job is to provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints. Responsibilities: • Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue., • Provides customer services relating to sales, sales promotions, and communications., • Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc.and maintaining metrics goals.Resolves more complex complaints escalated by customer/sales force., • Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs., • Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes., • Enter orders in SAP, attached documents and send acknowledgments, • Respond to customer requests via phone or email, • Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels), • Maintain scheduling agreements &/or Qty contracts, • Work with accounting to resolve receivable issues, • Entry and track of customer complaints, • Overall Support for Sales &/or Plant: Stocking Agreements, subject to certain facilities; Consignment Agreements, subject to certain facilities; KANBAN Requirements: • Previous experience in an office or service center role, • Fluent in German language, • University or technical/vocational studies, • SAP experience preferred, • Excellent Customer Service focus and ability to remain productive under pressure, • Strong written and oral communication skills What they offer: Our client offers a competitive compensation package, including a comprehensive benefits program (ticket restaurant, private health insurance, company pension plan), hybrid working contract, and opportunities for professional growth and development.

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has delivered high-quality product innovation, performance, and sophisticated glamour to consumers. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. Functions: This position, Customer Service e-commerce (BARCELONA), is responsible for executing the Order-to-Delivery Process, supporting the sales department, and serving as the primary point of contact for our customers, ensuring service-level performance. Customer service must adhere to daily operational KPIs to identify inefficiencies and implement actions to address them, while consistently striving for excellence in our service level. Essentials Responsibilities: ● Manage customer service activities to ensure excellent service. ● Oversee the order management cycle, ensuring accurate processing from purchase to delivery. ● Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans. ● Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate. ● Coordinate databases (Customer & material master, etc) to ensure they are correct to avoid complaints, returns, and credits due to wrong data. ● Participate and engage in continuous improvement efforts to drive order process quality and efficiency. Requirements: ● 2-4 years’ experience in customer service B2B (order to delivery process), preferably in e-commerce. ● SAP (SD) and/or JD Edwards knowledge. ● Fluent in English and Spanish. ● Skills in Microsoft Office (especially Excel) Nice to have: ● Good knowledge of French or Italian is an advantage. ● Bachelor’s Degree, preferably in business/ or supply chain management.

About Us At Florazu, we are making it easier for growers to bring flowers to new markets and for customers to discover unique blooms from different regions. Our platform streamlines sourcing, purchasing, logistics, and payments to ensure a hassle-free experience for our clients, allowing them to focus on their core business activities and simplifying international trade processes. You will be part of a passionate team where you will continually learn new things. Enjoy a global work environment that offers the best on-site interactions and travel opportunities as you visit customers and businesses. Experience different cultures and countries through flowers, making this role dynamic and engaging. Join us if you want to be part of a team that values learning, collaboration, and hard work. Bring your experience and determination to tackle challenges and grow personally and professionally. If you aspire to grow and make an impact, Florazu is the right place for you. Your Role This is a full-time on-site role based in Barcelona. The Account Manager B2B Sales will act as a key commercial link between flower growers and business clients—navigating opportunities, building relationships, and closing deals in the Balkan Region (for one of these countries: Albania, Bosnia and Herzegovina, Croatia, Kosovo, Montenegro, North Macedonia, Serbia, and Slovenia); some of your daily tasks include: • Drive Sales & Close Deals: Actively source and engage new business clients. Use strategic and creative approaches (including cold calling) to grow your market., • Manage Relationships: Build a portfolio of buyers and guide them through the full buying cycle—from onboarding to repeat business., • Market Expansion: Spot new opportunities in the region and help shape our growth strategy with local insights., • Sourcing & Negotiation: Identify, source, and negotiate flower offers directly with growers via our platform to secure the best market opportunities for your customers., • Order Monitoring: Track order status daily, reacting promptly to any changes to act accordingly., • Customer Visits & Representation: Travel to meet clients and attend trade events, building trust and long-term partnerships., • Operational Excellence: Ensure smooth operations—from logistics to payments—working closely with internal teams., • Collaboration & Communication: Work closely with the procurement team to build lasting relationships with clients and growers, ensuring clear and effective communication. Stay calm and solution-oriented in fast-paced or challenging situations. What We’re Looking For • Market Familiarity: Deep understanding of the country, whether through residence or cultural/market knowledge., • Languages: English proficiency (company´s language) + one o more languages of the region., • Location: Based in Barcelona or willing to relocate within 3 months., • Experience: 3 years in a B2B sales, or account management role. Experience in the flower/agri-trade industry is a plus but not required., • Skills: Strong communication, negotiation, and commercial instincts. Tech-savviness and attention to detail are a must. What We Offer • Competitive Compensation: The position is offered on a freelance basis with monthly compensation consist of a base salary: EUR 2,250 + EUR 100 operational bonus + 10% service pool (a 10% bonus based on the contribution generated by their sales)., • Workspace: Be part of a dynamic co-working space where weekly events foster networking and collaboration with people from diverse cultures. Also, enjoy the flexibility of a diverse work model, with opportunities to work and move between different co-working locations across Barcelona., • Global Team: Expand your professional network by collaborating with talented colleagues from different countries and backgrounds., • Growth & Development: Get strategic ownership of your markets and access to training and mentorship from industry experts. If you're ready to take on the challenge and grow your career in international B2B trade, we’d love to meet you.

Account Manager / Business Developer – España (Remote) En ZØR THERMAL buscamos incorporar a nuestro equipo un/a Account Manager / Business Developer para el seguimiento y desarrollo del mercado español. Somos una empresa portuguesa especializada en soluciones sostenibles y reutilizables para la cadena Térmica , con actividad en los sectores alimentario y farmacéutico. Trabajamos con clientes que valoran la fiabilidad, la cercanía y relaciones a largo plazo. Tras una fase inicial de formación presencial en nuestra sede, el puesto podrá desarrollarse en modalidad remote, manteniendo una conexión continua con el equipo ZØR. ⸻ 🎯 FUNCIÓN La función está orientada al seguimiento estructurado de oportunidades, la relación con clientes y el apoyo a las actividades comerciales y de marketing en España. ⸻ 🧭 RESPONSABILIDADES • Seguimiento y gestión de oportunidades comerciales en España, • Concertación y preparación de reuniones con clientes y partners, • Presentación de soluciones ZØR y elaboración de propuestas comerciales, • Acompañamiento de clientes y apoyo a la fidelización, • Refuerzo de la presencia de ZØR en LinkedIn y redes profesionales, • Apoyo a acciones de marketing digital, • Trabajo coordinado con los equipos internos (ventas, marketing y operaciones) ⸻ 🧠 PERFIL BUSCADO • 2 a 4 añios de experiencia en Ventas, Account Management, SDR o BDR, • Buenas habilidades de comunicación y relación con clientes, • Actitud proactiva y organizada, • Interés por funciones comerciales y contacto con clientes, • Comodidad con herramientas digitales y CRM (valorable), • Español nativo o fluido, • Portugués y/o inglés: valorable, • Experiencia previa en ventas o funciones similares es un plus, no imprescindible ⸻ 🌱 QUÉ OFRECEMOS • Modalidad remote, tras formación inicial en sede, • Formación continua y acompañamiento cercano, • Integración en un equipo colaborativo y con experiencia, • Entorno de trabajo estable y proyectos consistentes, • Contacto con soluciones innovadoras y sostenibles, • Posibilidad de evolución profesional alineada con el desempeño • Modelo: Prestación de servicios como autónomo, • Honorarios fijos anuales: entre 25.000 € y 28.000 €, según experiencia y alcance de la colaboración, • Pago mensual mediante factura ;, • El variable no es contractual y podrá existir como premio discrecional de la empresa, asociado a KPTI/objetivos, según resultados y desempeño; ⸻ ♻️ CULTURA ZØR En ZØR valoramos: • Relaciones de confianza y a largo plazo, • Trabajo en equipo, • Cercanía con clientes, • Responsabilidad y aprendizaje continuo Si buscas un proyecto sólido, con relación directa con clientes y una fuerte conexión con el equipo, nos encantará conocerte. Si te interesa esta oportunidad, envíanos un mensaje interno por LinkedIn o un correo electrónico a .