Spa Receptionist

Mission: As a Night auditor, you will be the one to provide a courteous, charming, and professional service to our guests following the company standards and procedures. Responsibilities: Handle guest check-ins and check-outs, respond to guest inquiries. Be fully aware of all reservation procedures and ensure that all relevant information is kept in Opera. Address guest complaints and requests and provide concierge services like wake-up calls. Complete and provide to the hotel management the Night Report. Reconcile and balance the hotel’s financial records from the day shift.

Mission: As a Deluxe Collection Supervisor, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service. Management: Ensure that all services are carried out in a smooth and exceptional manner by the team. Monitor guest feedback and reviews, taking proactive measures to address any issues and continuously improve the guest experience. Collaborate with other departments, to ensure seamless guest experiences and resolve any service-related issues. Supervision: Identify training needs to develop and manage performance. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.

Mission: As a Deluxe Collection Supervisor, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service. Management: Ensure that all services are carried out in a smooth and exceptional manner by the team. Monitor guest feedback and reviews, taking proactive measures to address any issues and continuously improve the guest experience. Collaborate with other departments, to ensure seamless guest experiences and resolve any service-related issues. Supervision: Identify training needs to develop and manage performance. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.

Mission: As a Deluxe Collection Supervisor, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service. Management: Ensure that all services are carried out in a smooth and exceptional manner by the team. Monitor guest feedback and reviews, taking proactive measures to address any issues and continuously improve the guest experience. Collaborate with other departments, to ensure seamless guest experiences and resolve any service-related issues. Supervision: Identify training needs to develop and manage performance. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.

Join Cascada Marbella, a dynamic and ever-expanding culinary venture that thrives on innovation, creativity, and a relentless pursuit of excellence. As a Hostess at Cascada, you will be the embodiment of our values, welcoming guests with a genuine smile and guiding them through an unforgettable dining experience. This role is not just about managing reservations or seating arrangements; it's about being the first point of contact and making a lasting impression. We are looking for individuals who share our dedication to challenge, commitment, drive, hard work, honesty, and exceptional performance. If you are passionate about the restaurant industry and eager to contribute to a team that aims not just to elevate but to reach the stars, Cascada Marbella offers a unique opportunity to grow, innovate, and leave your mark in the culinary world. **Tasks** - Manage reservations efficiently, including booking, confirming, and modifying reservations, and organizing the seating chart to optimize guest satisfaction and restaurant capacity. - Escort guests to their tables, presenting menus, and informing them about daily specials, promotions, or any unique culinary experiences offered by Cascada Marbella. - Coordinate with the waitstaff and kitchen team to ensure tables are prepared according to reservations and guest preferences, and to manage wait times effectively during high traffic periods. - Handle phone inquiries, provide information about Cascada Marbella, including operating hours, directions, and services. - Address guest requests and special occasions with personalized attention, facilitating arrangements for celebrations or dietary needs as requested. - Resolve guest concerns with empathy and efficiency, ensuring their experience meets Cascada Marbella's high standards for satisfaction. - Participate in team meetings and training sessions to stay updated on menu changes, service protocols, and language skills enhancement. **Requirements** - Exceptional customer service skills with a friendly and positive demeanor in both English and Spanish (French is a plus) - Proven ability to multitask in a dynamic, fast-paced restaurant environment. - Strong verbal communication and organizational skills, with fluency in English and Spanish required. - Prior experience in a hospitality or customer-facing role preferred, with a passion for the restaurant industry. Ready to be the face of Cascada Marbella? Join our innovative culinary team as a Hostess and be part of our exciting journey in the world of gastronomy!

We are hiring! Host / Hostess Job Title: Host / Hostess Reports to: Restaurant Manager Responsible for: Welcome customers and guests being the first image of Boho Club Restaurant Job Requirements: - Education in: Hospitality/ Turism - Experience: Minimum 1 year - Languages: English: Professional Level / Spanish: Professional Level - Other languages are highly valued (French, German, Russian, Arabic) - Principle scope and purpose of job: - Together with the team, work in a proactive and passionate way to develop a sustainable business - Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club - Bring an excellent experience to guests - To participate in the development of the department and restaurant with the Management Team - Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly - Ensure that guests feel welcomed, cared for, and valued Key tasks as follows: Guest/Operation Ensuring the set standards and expectations are maintained on the highest personal level Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies Receive and say good bye to clients (always smiling) Greeting customers and escorting them to tables Manage restaurant reservations through the software (Seven Rooms) Management and office programs. Reports writing Organization and monitoring seating Excellent customer service (phone / personality / email) Take care of the information about customer allergies and communicate it to the rest of the team Supervise the correct visual of the furniture and decoration Comply with and enforce quality, health safety and protection standards data, established by the organization Ensure satisfaction in the customer experience by complying with quality standards Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial To provide information as requested by the Finance Department regarding all activities related to the restaurant department Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of reservations Support staff checking if the table has already paid the bill before leaving the restaurant People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual customer and market conditions Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers Give frequent updates to the Management team of customers profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: - Long term contract - Training and professional development plan - High emotional salary. Good working environment - Full time. 8 hours working (without split shift). Two days off/week - Benefits from relationships with third parties