Customer Service & Asset Specialist (Spain/France)

hace 4 días

Bilbao

pbShape the future of logistics with us! /b /ppbr/ppAt Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and bwe are now looking for a Customer Service Asset Specialist to strengthen our EMEA-team. /b /ppbr/ppAs the primary point of contact for customers in the EMEA-region, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. /ppYou’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. /ppIt’s a role where you can truly make an impact, both for our customers and for the way we work! /ppbr/ppbFor this role, we expect the new colleague to work from our office in Madrid (Spain). /b /ppbr/ppbYour responsibilities /b /pulliYou provide customer support for different regions within EMEA and act as the first point of contact for questions and inquiries /liliYou maintain data and set up new customers, building long-term relationships through excellent service /liliYou monitor daily warehouse movements and proactively identify and address discrepancies /liliYou coordinate inventory checks, taking responsibility for communication, analysis, and follow-up /liliYou handle quality-related issues and stay in close contact with the quality department until resolution /li /ulpbr/ppbr/ppbYour profile /b /pulliYou have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service /liliYou are motivated and eager to learn – your motivation is more important than many years of experience /liliYou have bvery good English, Spanish French language skills /b (additional languages are a plus) /liliYou have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality /liliYou have excellent communication skills and enjoy working with customers /liliYou are confident in using MS Office – training on our internal software will be provided /li /ulpbr/ppbr/ppbWhat we offer you /b /pullibFixed-term contract for 1 year, with the possibility of extension into a permanent contract, /b and a competitive remuneration package aligned with your skills and experience. /lilibLocal benefits ( /bapplicable to the Madrid (Spain) location) /lilibHome-office /b up to 2 days/week is possible after the onboarding period /liliContinuous investment in your bpersonal and professional development /b through training and coaching. /liliA bdynamic and fast-growing company /b that is part of a strong international group, with a focus on sustainability. /liliA bsupportive, collaborative team environment /b where your ideas and contributions matter /li /ulpbr/ppbr/ppInterested? /ppWe cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. /ppbr/ppbSend us your CV and your letter of motivation in English. /bWe’re looking forward to meeting you! /ppbr/ppbPrivacy Notice /b /ppYour personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. /ppbr/ppWe value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. /ppbr/ppExternal recruitment services/agencies will not be used for this position. /p

Teleoperador/a para SERVICIO TÉCNICO - LANALDEN - Bilbao

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