Teleoperador/a para SERVICIO TECNICO - LANALDEN

To increase our global expansion, expand our brand presence, we are looking for a Partner Account Manager – Northern Spain (m/f/d) for 40 hours/week to start immediately or as soon as possible. This role will report directly to the Country Manager Iberia, LATAM, and Italy. This role will be responsible for the Northern region in Spain, and it is welcome to work in our office in Madrid or remote in Bilbao. Your Job • You will identify as well as continuously supervise and develop a network of regional sales partners and distributors in North Spain., • You will oversee the onboarding process of new partners and build long-term, successful business relationships., • You will organize and coordinate both online and in-person training sessions for our partners, including product training, while ensuring the effective implementation of the Hornetsecurity Partner Program., • You will define and drive business plans with partners, closely monitoring their growth and ensuring continuous strategic and commercial development, • You will actively participate in industry events, fairs, and partner meetings, promoting our solutions and strengthening brand presence., • You will create accurate sales forecasts and define actionable strategies to ensure business targets in North Spain are achieved., • Internally, you will collaborate closely with teams such as Sales, Marketing, and Product Management. Externally, you will act as a key point of contact, representing the company with professionalism and expertise., • You will regularly update our CRM system with the relevant partner and deal with information to ensure accurate tracking and reporting., • Valuable knowledge and existing relationships within Partners and MSSP in Spain will be considered a strong asset for this role. Your Profile • You have solid IT knowledge gained through your academic background, university studies, or an equivalent qualification—ideally in the field of cybersecurity or cloud services., • You have at least five years of professional experience in the IT sector and a strong understanding of complex IT solutions and business processes., • Experience with enterprise sales methodologies such as MEDDIC, SPIN Selling, Miller Heiman is highly valued, especially in complex Partners or end users environments involving multiple stakeholders., • You have relevant experience in dealing with sales partners and distributors in Spain and have been able to successfully develop partners strategically and economically., • You are an excellent communicator and interact confidently and professionally with partners and customers., • You are willing to travel frequently (up to 50% of business days) and enjoy presenting and promoting Hornetsecurity’s solutions during customer meetings, partner sessions, and negotiations, • You bring a winning personality and thrive in an international, fast-paced environment., • You have an excellent knowledge in Spanish and at least a B2 level of English, both spoken and written., • You are driven by your own achievements and pursue your quarterly goals with passion and accountability., • You are highly organized and know how to prioritize tasks to support the growth and success of the Hornetsecurity Group. Your Benefits • A dynamic and growing cybersecurity company with a strong market presence., • A competitive salary with a performance-based bonus structure., • Career development opportunities in a fast-paced, international environment., • Home-Office Option and flexible, trust-based working time., • Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised., • Be-Active Bonus – we’ll keep you healthy with an allowance for your membership in fitness and sports clubs., • Unlimited contracts – we’re looking for hornets to grow long-term with us., • Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!, • And, of course, the usual standards such as development opportunities, coffee, tea, soft drinks & fresh fruit, office dogs, no dress code and much more. Join us and be a key player in taking Hornetsecurity’s growth in Spain to the next level!

Sobre la Empresa Somos un grupo de referencia en el mundo de la comunicación y los eventos corporativos con más de 30 años en el sector. Nuestro objetivo es crear experiencias inolvidables para nuestros clientes. Nos mueven los retos, la innovación y la pasión por lo que hacemos. Y nos caracteriza la pasión, la creatividad, el talento y el compromiso en todo lo que hacemos. SOMOS todo lo que está a punto de suceder. Sobre el Rol Estamos buscando incorporar a un perfil Account Manager cuyo objetivo será acompañar al cliente y ejecutar sus eventos, acorde a sus necesidades, aportando servicio y excelencia. Responsabilidades • Apoyo en la producción y gestión de clientes., • Colaboración con el equipo de cuentos en la recepción y control de briefings., • Participación en la búsqueda de venues, logística y producción de eventos., • Contacto continuo con proveedores y equipo interno., • Negociación con proveedores., • Colaboración con el equipo en la elaboración y control detallados de presupuestos., • Planeamiento, Producción/Logística., • Participación en la elaboración de cronogramas de hitos necesarios para la buena ejecución posterior del evento., • Podrá tener relación directa con clientes., • Seguimiento de costes y realización de facturas., • Participación y gestión en la presentación de propuestas. Calificaciones • Formación Universitaria Eventos o similares (deseable Máster)., • Nivel de Euskera e Inglés requerido: alto/C1., • Nivel Experiencia: buscamos una persona con una experiencia de entre 2 y 3 años un puesto similar o desarrollando las funciones descritas., • Actitud proactiva, dinámica, resolutiva, orientada a la calidad y al cumplimiento de objetivos, que trabaje en equipo y que genere buen ambiente laboral., • Excel Nivel Medio. Habilidades Requeridas • Excel Nivel Medio., • Actitud proactiva y dinámica., • Orientación a la calidad y cumplimiento de objetivos., • Capacidad para trabajar en equipo. Habilidades Preferidas • Experiencia de 2 años en el sector de eventos., • Conocimientos en negociación con proveedores. Rango de Pago y Paquete de Compensación • Buen ambiente de trabajo con un equipo creativo multidisciplinar., • Incorporación a una empresa nacional en expansión con un sólido proyecto empresarial., • Jornada con horario flexible y 2 días de teletrabajo a la semana., • Beneficios sociales (tarjeta restaurante, tickets guardería, seguro de salud)., • Incorporarte a un proyecto de referencia en el sector de los eventos., • Fruta fresca en la oficina todas las mañanas., • Tardes libres todos los viernes., • y mucho +!! Declaración de Igualdad de Oportunidades ¿A qué esperas? ¡Aplica y déjanos boquiabiertos!

Estamos buscando agentes de atención al cliente entusiastas y orientados al servicio para unirse a nuestro equipo! -Idiomas: catalán y castellano -Jornada completa -Duración de contrato: 3 meses, prorrogable a indefinido. -Formación a cargo de la empresa. -Ubicación: Hernani Valoramos la capacidad de trabajar en equipo, las habilidades de comunicación verbal y escrita. La versatilidad y flexibilidad. Disponibilidad para trabajos de larga duración. Ofrecemos entorno de trabajo dinámico y colaborativo. Formación del servicio y cercanía en el trato. Si estás interesado en esta oportunidad, ponte en contacto con nosotros

Atención al Cliente – Ceuta (Turnos Rotativos) Estamos ayudando a una empresa en plena expansión dentro de la industria del juego y las apuestas a crear un nuevo equipo operativo en Ceuta. Buscamos personas entusiastas, motivadas y dedicadas para unirse de inmediato a un equipo en formación. Esta es una oportunidad única para formar parte de una nueva operación, diseñar la experiencia del cliente y crecer profesionalmente en un entorno dinámico y de rápido ritmo. Como asesor/a de atención al cliente, estarás en el centro de la experiencia de los jugadores, trabajando estrechamente con el/la responsable del equipo y asegurando que cada interacción se gestione con profesionalidad, cuidado y una clara orientación al cliente. 🌏 Ubicacion: Trabajo remoto desde Ceuta. 🔸 Idiomas: Español (nativo/fluido) e Inglés (Intermedio) 💰 Atractivo salario Lo que harás: • Interactuar con los jugadores a través de teléfono, correo electrónico y chat en vivo, • Ofrecer un soporte de alta calidad y asegurar que los jugadores se sientan valorados, • Adquirir un conocimiento profundo de nuestros productos y servicios, • Supervisar el panel de soporte y adaptarte a las prioridades cambiantes, • Colaborar con tareas de traducción cuando sea necesario, • Gestionar comprobaciones de identidad, verificación de cuentas y otra información sensible con gran atención al detalle Lo que buscamos: • Dominio del español y del inglés, con sólidas habilidades de comunicación, • Capacidad para realizar múltiples tareas de manera eficaz y trabajar de forma independiente, • Un enfoque proactivo, autónomo y con mentalidad colaborativa, • Seguridad en la comunicación y auténtica pasión por ayudar a los demás, • Experiencia previa en un puesto de atención al cliente en un entorno dinámico y multitarea, • Una actitud centrada en el cliente y compromiso con la resolución de incidencias en el primer contacto, • Disposición para crecer a través del feedback y la formación continua, • Manejo de herramientas de Microsoft Office como Word, Excel y PowerPoint Este puesto ofrece una oportunidad fantástica para desarrollar tus habilidades, formar parte de un equipo en crecimiento y contribuir directamente al éxito de las operaciones de atención al cliente de nuestro cliente. Si estás listo/a para unirte a un entorno dinámico donde cada interacción cuenta, estaremos encantados de conocerte.

This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities • Build and maintain strong relationships with key business and technical stakeholders across assigned accounts., • Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership., • Participate in customer-facing meetings, including Quarterly Business Reviews., • Represent the customer’s voice internally to drive continuous improvement., • Manage escalated issues in collaboration with the Escalation Manager., • Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts ○ Maintenance schedules ○ Company events and communications •, • Monitor and follow up on customer satisfaction through surveys, feedback, and postmortem reviews., • Share technical best practices and relevant updates with customers., • Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience • Salesforce and/or ServiceMax previous experience, • Strong organizational and communication skills., • Ability to work effectively in a globally distributed team across time zones, • Minimum of 5 years of experience in software technology, ideally in a support capacity., • Familiarity with cloud-based environments, including SaaS and PaaS., • Bachelor’s degree in an IT-related field or equivalent professional experience., • English / Spanish and/or French language., • Willingness to travel occasionally. Preferred Qualifications • Salesforce Administrator 201 and/or Advanced Administrator 211 certifications., • Project management experience. Familiarity with technologies supporting, • Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript).

Location: Remote (Madrid, Spain), Investment team based in A Coruña A specialist asset management firm with a strong track record across both listed UCITS funds and private equity closed-ended funds. With an entrepreneurial culture and a client-centric mindset, the firm is dedicated to providing innovative investment solutions to institutional investors and wealth management platforms. The team prides itself on deep product expertise, strong investor relationships, and a dynamic approach to fund distribution. The Opportunity This is a high-profile opportunity for an experienced Account Manager to join the distribution and investor relations team based in Madrid. You will work closely with the investment team located in A Coruña, managing and developing relationships within the institutional distribution channel, with a particular focus on wealth management clients. The role offers the chance to work across both liquid (UCITS) and illiquid (private equity) strategies, driving business development and strengthening the firm’s presence in key markets. Key Responsibilities • Develop and manage relationships with institutional investors, wealth managers, and private banks, • Drive distribution of both UCITS and private equity closed-ended funds across target channels, • Act as a trusted point of contact for clients, providing product updates and investment insights, • Partner with investment and product teams in A Coruña to tailor solutions for client needs, • Support capital raising initiatives and contribute to the development of the distribution strategy, • Represent the firm at client meetings, conferences, and industry events What We’re Looking For • 4–7 years of experience in fund distribution, investor relations, or institutional sales, • Strong network within the institutional/wealth management distribution channel, • Knowledge of both UCITS and private equity fund structures, • Proven ability to raise and manage assets across multiple strategies, • Excellent communication, relationship management, and presentation skills, • Self-starter with an entrepreneurial mindset and ability to thrive in a dynamic environment, • Degree educated in Finance, Economics, Business, or related discipline Why Join? • Work across both liquid and private equity strategies in a growing, entrepreneurial firm, • Direct responsibility for institutional relationships and capital raising activities, • Join a collaborative team with a flat structure and high visibility to senior leadership, • Competitive compensation package with strong performance-based incentives, • Opportunity to make a real impact on the growth trajectory of the business Apply now with your CV to explore this opportunity.

¡Únete al equipo de TIGLOO como IT Account Manager de la zona del País Vasco! En Tigloo llevamos años siendo referentes en soluciones IT y ciberseguridad, ayudando a empresas a proteger y potenciar su infraestructura digital. Nuestro equipo se caracteriza por la innovación, la cercanía y la pasión por la tecnología, y ahora queremos sumar a alguien que comparta esa visión. ¿Qué harás en tu día a día? • Generar y gestionar oportunidades de negocio en el sector IT y ciberseguridad., • Realizar prospección de nuevos clientes y dar seguimiento a cuentas existentes., • Elaborar propuestas comerciales y participar en el cierre de contratos., • Negociar precios, condiciones y servicios con clientes., • Colaborar con el equipo técnico para ofrecer soluciones adaptadas a las necesidades de cada cliente. ¿Qué consideramos necesario? • Al menos 3 años de experiencia en ventas o gestión comercial, preferiblemente en el sector IT o ciberseguridad., • Conocimientos básicos de soluciones tecnológicas y tendencias en ciberseguridad., • Capacidad para trabajar tanto de forma autónoma como en equipo., • Habilidades de comunicación, negociación y orientación a resultados. Es un plus si cuentas con... • Conocimientos en transformación digital, servicios gestionados, ciberseguridad o similares., • Conocimiento de herramientas de gestión comercial (CRM). ¿Qué ofrecemos? • Contrato indefinido a tiempo completo., • Paquete retributivo competitivo y atractivo sistema de comisiones por ventas., • Apostamos por el equilibrio con nuestras políticas de flexibilidad y teletrabajo., • En verano, tu tiempo libre importa: jornada intensiva entre junio y septiembre para que disfrutes más del buen tiempo., • Formación continua y plan de desarrollo profesional adaptado a tus objetivos. 👉 Si estás buscando un reto profesional y deseas formar parte de un equipo comprometido con la excelencia y la innovación en el sector IT y ciberseguridad, este puede ser tu lugar, ¡te estamos esperando!

To increase our global expansion, expand our brand presence, we are looking for a Partner Account Manager – Northern Spain (m/f/d) for 40 hours/week to start immediately or as soon as possible. This role will report directly to the Country Manager Iberia, LATAM, and Italy. This role will be responsible for the Northern region in Spain , and it is welcome to work in our office in Madrid or remote in Bilbao . Your Job • You will identify as well as continuously supervise and develop a network of regional sales partners and distributors in North Spain., • You will oversee the onboarding process of new partners and build long-term, successful business relationships ., • You will organize and coordinate both online and in-person training sessions for our partners, including product training, while ensuring the effective implementation of the Hornetsecurity Partner Program., • You will define and drive business plans with partners, closely monitoring their growth and ensuring continuous strategic and commercial development, • You will actively participate in industry events, fairs, and partner meetings, promoting our solutions and strengthening brand presence., • You will create accurate sales forecasts and define actionable strategies to ensure business targets in North Spain are achieved., • Internally, you will collaborate closely with teams such as Sales, Marketing, and Product Management. Externally, you will act as a key point of contact, representing the company with professionalism and expertise., • You will regularly update our CRM system with the relevant partner and deal with information to ensure accurate tracking and reporting., • You have solid IT knowledge gained through your academic background, university studies, or an equivalent qualification—ideally in the field of cybersecurity or cloud services., • You have at least five years of professional experience in the IT sector and a strong understanding of complex IT solutions and business processes., • Experience with enterprise sales methodologies such as MEDDIC, SPIN Selling, Miller Heiman is highly valued, especially in complex Partners or end users environments involving multiple stakeholders., • You have relevant experience in dealing with sales partners and distributors in Spain and have been able to successfully develop partners strategically and economically., • You are an excellent communicator and interact confidently and professionally with partners and customers., • You are willing to travel frequently (up to 50% of business days) and enjoy presenting and promoting Hornetsecurity’s solutions during customer meetings, partner sessions, and negotiations, • You bring a winning personality and thrive in an international, fast-paced environment., • You have an excellent knowledge in Spanish and at least a B2 level of English, both spoken and written., • You are driven by your own achievements and pursue your quarterly goals with passion and accountability., • A dynamic and growing cybersecurity company with a strong market presence., • A competitive salary with a performance-based bonus structure., • Career development opportunities in a fast-paced, international environment., • Home-Office Option and flexible, trust-based working time ., • Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised., • Be-Active Bonus – we’ll keep you healthy with an allowance for your membership in fitness and sports clubs., • Unlimited contracts – we’re looking for hornets to grow long-term with us., • Referral Bonus : we pay 1500€ for each referral who is successfully hired by us!