VENDEDOR/A *Cornellà* - Temps ETT - Barcelona

La persona seleccionada se encargará de garantizar la limpieza e higiene del menaje, utensilios y zonas de trabajo, asegurando el correcto funcionamiento del servicio de cocina y el cumplimiento de los protocolos de seguridad alimentaria.Funciones ?Limpieza de vajilla, cubertería, bandejas, utensi

We're Hiring: Temporary position - Customer Service Coordinator Location: Barcelona, Spain Company: Peli Products Who We Are At Peli, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits. With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Peli products are Built to Protect to Equip for the Mission. At Peli, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most. What You'll Do: -Own the end-to-end customer order process, from order entry through delivery, invoicing, and follow-up. -Act as a primary point of contact for customers, providing clear, timely updates on order status, delivery schedules, and product availability. -Collaborate closely with Sales, Operations, Supply Chain, Engineering, and Finance to ensure smooth and on-time order fulfillment. -Coordinate shipments, export documentation, freight bookings, and delivery confirmations. -Participate in project, contract, and large-order review meetings. -Manage RMAs, returns, spare parts, prototypes, and accessories requests. -Maintain accurate customer, pricing, and order data in SAP and CRM systems. -Register and follow up on customer complaints, ensuring alignment with quality and service standards. -Contribute to continuous improvement initiatives, KPIs monitoring, and system enhancements. -Support the wider EMEA Customer Service team as needed. What We’re Looking For: -Bachelor’s degree in Business, Supply Chain, or a related field. -1–2 years of experience in Customer Service, Sales Support, or similar roles. -Fluency in English (additional languages are a plus). -Strong customer-focus with excellent communication and organizational skills. -High attention to detail and ability to manage multiple priorities. -Experience working with SAP (SD module) and CRM tools (Salesforce preferred). -Proficiency in Microsoft Office, especially Excel. -Proactive, solution-oriented mindset and strong team player attitude. How to Apply: Shoot us your resume and a quick note about why you’d be a great fit for the role at pelirecruiting@peli.com . We can’t wait to hear from you!

For a temporary 12 month contract we are looking for an experienced professional fluent in French, Spanish, and English who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers. As a Customer Experience Representative you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required . Your key responsibiliti • esOversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document managemen, • t.Regularly update customers and internal stakeholders on order status and any issue, • s.Handle customer inquiries, process returns, and claims to resolve customer issues promptl, • y.Identify potential obstacles in the fulfilment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvemen, • t.Understanding customer expectations and translating the voice of the customer for internal stakeholder, • s.Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meeting, • s.Develop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvemen t. You br • ing2 - 3 years’ experience in customer service and/or order manageme, • nt.SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valu, • ed.Experience in export documentation, incoterms highly valu, • ed.Good communication skills and excellent capabilities to resolve iss, • uesCapable of networking within our large organization spread out through different sites worldwi, • de.Capability to analyse customer data and KP, • I’sInitiative to identify process improveme, • ntsFrench, Spanish, and English is mandat ory

En Haier buscamos un/a Customer Service Specialist para nuestra división de Climatización (HVAC) en Barcelona. Serás el punto de conexión entre clientes, equipo comercial y Order Desk, asegurando una atención excelente, la resolución de incidencias y una experiencia de cliente ágil y satisfactoria. Responsabilidades del Puesto • Gestionar de forma integral las consultas e incidencias de clientes, incluyendo reclamaciones, incidencias de entrega, devoluciones y solicitudes de abono, asegurando su seguimiento hasta la resolución., • Gestionar el canal de Atención al Cliente, ofreciendo una atención cercana, ágil y orientada a la satisfacción del cliente., • Dar soporte al equipo comercial mediante información actualizada sobre clientes, disponibilidad de productos, documentación y consultas de facturación., • Gestionar y realizar el seguimiento de las incidencias relacionadas con pedidos expedidos, coordinando soluciones con las áreas implicadas para garantizar una resolución ágil y satisfactoria para el cliente., • Detectar oportunidades de mejora a partir del contacto diario con los clientes, contribuyendo a su fidelización y trasladando feedback relevante a la organización., • Colaborar con los equipos de Ventas, Logística y Order Desk, prestando apoyo en periodos de alta actividad cuando sea necesario. Requisitos y Habilidades • Formación: Ideal en Administración, Comercio, Logística o similar., • Dominio fluido de SAP, con experiencia demostrable en módulos SD y/o MM., • Experiencia: Mínimo 2-3 años en Customer Service, Administración de Ventas o Gestión de Incidencias Logísticas. Valorada positivamente la experiencia en Climatización (HVAC), material técnico/eléctrico o electrodomésticos., • Competencias: Orientación al cliente interno y externo, resolución de problemas, rigor administrativo, proactividad y enfoque a resultados. Beneficios • Rango salarial de 20.000 € a 30.000 € brutos anuales (fijo), en función de la experiencia y competencias aportadas., • Retribución Flexible (Restaurantes, Transporte y Guarderías)., • Seguro médico privado., • Modelo de trabajo híbrido y viernes de jornada intensiva., • Descuentos exclusivos en productos Haier., • Proyecto de crecimiento real en una multinacional en plena expansión. Haier Europe es un Equal Opportunity Employer. Las decisiones de empleo se toman sin considerar raza, color, religión, origen, sexo, orientación sexual, identidad de género, edad, discapacidad u otras características protegidas por ley.

Job Description 1. Establishing an Overseas Customer Service Training System • Responsible for establishing the training system for the company's outsourced agency's European 800 Call Center, balancing domestic management standards with overseas localization. Independently develop specialized courses on vehicle models, brand highlights, and scenario-based services, taking into account the company's new car launch schedule and European user needs., • Responsible for the full-cycle training planning of outsourced agency personnel, including teaching methods, empowerment, and training outcome acceptance, continuously improving the team's service professionalism., • Build and iterate the overseas customer service FAQ knowledge base and standardized response script system from the customer's perspective. 1. Overseas Customer Service QC Quality Inspection and Compliance Control • Establish European call center quality inspection standards and SLA compliance system, implement weekly/bi-weekly routine quality inspections, and standardize agent service processes, response scripts, and timeliness standards through audio recording spot checks and case verification to ensure business compliance., • Strictly control service quality, ensuring a team quality inspection pass rate of ≥95%, and output rectification and review plans for problems, forming a closed-loop mechanism of "training-quality inspection-rectification-iteration". 1. Overseas On-Site Management & Cultural Collaboration • Oversee on-site operations, coordinate cross-cultural team collaboration, and facilitate internal and external communication., • Regularly generate training, quality inspection, and service quality review reports to support the continuous optimization and iteration of the overseas customer service system. Job Requirements 1. 5 years or more of experience in call center training, quality inspection, and operation management. Priority will be given to those with backgrounds in the automotive industry, friendly business partners, or experience in Party B’s automotive service projects, and with practical experience in building training, quality inspection systems, and language knowledge bases from scratch., 2. Fluent in English and capable of business communication, Spanish/Hungarian language skills are preferred., 3. Familiar with the overseas working model of Chinese enterprises and good at communication. Based in Barcelona, Spain. But there's a possibility of switching bases to Hungary in March 2027, or possibly continuing in Spain. Arrangements will be made according to specific business needs.

En Selenta Group, no solo gestionamos hoteles; creamos experiencias memorables. Somos una compañía líder en el sector hospitality donde la excelencia operativa y la innovación son nuestros pilares. Actualmente buscamos incorporar a un/a Call Center & Back Office - Team Leader para unirse a su equipo corporativo, contribuyendo a la excelencia en la gestión y control de reservas en un entorno internacional y dinámico. La misión del puesto de esta posición transversal consiste en coordinar, supervisar y optimizar el rendimiento diario de las operaciones del Call Center y de Back Reservas. Actuando como una figura intermedia clave entre el equipo operativo y la dirección, el/la ocupante del puesto garantizará el cumplimiento de los objetivos de venta, conversión y calidad de servicio, compaginando las funciones de liderazgo y reporte con la ejecución activa de tareas de atención y venta en el propio Call Center. ¿Cuáles serán tus funciones principales? • Coordinación de Departamentos: Gestionar de forma transversal y unificada ambos departamentos, alineando los flujos de trabajo administrativos con las necesidades de la venta telefónica/digital., • Reporting: Actuar como nexo directo con Dirección, trasladando la estrategia a la ejecución diaria y elaborando informes periódicos de rendimiento, productividad, conversión y KPIs de ambos departamentos., • Desarrollo de personas: Monitorizar las interacciones de los agentes, dar feedback constructivo, detectar necesidades de formación y asegurar un clima de alta motivación y orientación al logro., • Atención/Venta Directa: Participar activamente en la atención de llamadas entrantes y salientes (inbound/outbound), asegurando los estándares de calidad, incentivando la venta de noches de hotel y aplicando técnicas de upselling/cross-selling., • Control de KPIs Operativos: Supervisar y asegurar las métricas clave de actividad del Contact Center., • Resolución de conflictos: Atender llamadas escaladas por los agentes o gestionar incidencias y reclamaciones de clientes de alta complejidad., • Supervisión de procesos: Asegurar que los registros en el CRM y sistemas de gestión hotelera (SAP / Opera) se realicen de forma precisa y ágil., • Auditoría operativa: Controlar los cierres diarios de operaciones de reservas, depuración de errores en tarifas o asignaciones y optimización de los procedimientos operativos estándar (SOPs) del área de soporte. Requisitos mínimos • Formación Universitaria o Grado Superior en Turismo, Hotelería, Administración de Empresas o similar., • Formación en Gestión de Equipos, técnicas de venta telefónica o servicio al cliente., • Sólido dominio de métricas de Contact Center., • Experiencia previa mínima de 2-3 años en roles de coordinación, Team Leader, Supervisor o posición intermedia en entornos de Call Center., • Experiencia demostrable en la ejecución y dinamización de campañas de venta., • Experiencia con tareas de Back Office (gestión operativa de datos, incidencias con reservas y facturación)., • Manejo avanzado de softwares de telefonía/centralita, herramientas CRM, sistemas de gestión hotelera (PMS como Opera, SAP) y Office 365., • Nivel de español nativo o bilingüe. Nivel de inglés avanzado (C1 - C2). Se valorarán positivamente otros idiomas de mercados clave (Francés, Alemán, Italiano)., • Liderazgo Transversal e Inteligencia Emocional., • Orientación a Resultados y Venta., • Capacidad Organizativa y Multipropósito., • Comunicación y Asertividad. ¿Cuáles serán tus beneficios? • Oportunidades de crecimiento profesional y liderazgo dentro de una marca global líder., • Descuentos del 35% en F&B y 50% en los activos hoteleros de Selenta Group., • Entrada/saluda flexible con jornada intensiva los viernes y prefestivos., • 23 días vacaciones laborables anuales., • Formato de trabajo hibrido: 1 día de teletrabajo a la semana., • Ticket restaurant como beneficio social., • Plan de retribución flexible (transporte, guardería, formaciones)., • Salario alineado a la experiencia aportada al puesto., • Contratación indefinida e incorporación inmediata. En SELENTA GROUP creemos firmemente en la igualdad como un principio fundamental que impulsa nuestro éxito y fortalece nuestra cultura empresarial. Estamos comprometidos con la creación de un entorno de trabajo inclusivo y equitativo donde cada persona trabajadora tenga acceso por igual a oportunidades de desarrollo y crecimiento, independientemente de su origen, género, raza, orientación sexual, religión, capacidad especial o cualquier otra característica personal. Sus datos serán tratados en régimen de corresponsabilidad por las entidades de GRUPO SELENTA, con la finalidad de gestionar su participación en procesos de selección, y futuras vacantes. Para obtener más información sobre el tratamiento de sus datos y sobre como ejercitar sus derechos puede consultar nuestra Política de Privacidad en nuestra página web.

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed). The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding service to our guests that goes above and beyond their expectations. Hiring Requirements: • Minimum two years’ front of house managerial/operational experience in a cruise line (shipboard), • The ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy., • Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards., • Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues., • Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment., • Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation., • Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs., • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office., • Demonstrates a working knowledge to operate all office equipment. Completion of high school, basic or vocational education equivalency preferred., • Working knowledge of US cash handling procedures and foreign exchange required. Required to speak English clearly and distinctly., • Aptitude to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers., • Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential. Physical Requirements: • While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus., • All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills., • Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats and ability to lift and/or move up to 50 pounds.