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QA Lead – Nuitée (Barcelona, Dublin, London or Casablanca or Remote EU) Nuitée is building the API infrastructure of the global travel industry — a scalable platform that enables OTAs, fintechs, banks, and super-apps to access hotel inventory in real time, with better pricing and coverage. We’re trusted by major players like Google, Uber, Hopper, and Expedia , and backed by leaders from Airbnb, Meta, Hotelbeds, and Sabre . As we scale rapidly, we’re looking for a QA Lead to own and evolve our quality assurance strategy across the product and engineering org. &##As QA Lead, you will be the first dedicated QA owner at Nuitée. This role is perfect for someone who thrives as a hands-on individual contributor (IC) and wants to lay the foundations for a best-in-class QA culture. Over the mid-term , you’ll take on team management responsibilities as we grow our QA function — mentoring, hiring, and leading QA engineers across squads. &##Define and lead the QA strategy across our API platform and partner integrations. Design and implement automated test frameworks (API, regression, load testing, etc.). Own and execute test plans, cases, and documentation for product releases and deployments. Collaborate closely with engineering, product, and DevOps to embed quality into every stage of development. Monitor, report, and troubleshoot bugs and performance issues. Establish and maintain CI/CD pipelines with automated test coverage (e.g., GitHub Actions, Jenkins). Act as an IC in the short term, but contribute to the growth of the QA function and build a team over time. Drive a quality-first culture across teams and processes. ✅ 5+ years of experience in QA or test engineering , with a strong hands-on mindset. ~ Proven experience in automated testing of APIs and backend systems. ~ Familiarity with tools like Postman, Cypress, Selenium, Playwright, REST Assured , etc. ~ Proficiency in test scripting languages (JavaScript, Python, etc.). ~ Solid understanding of agile development, SDLC, and QA best practices . ~ Bonus: Experience building or leading QA teams , even informally. &##Be the first QA lead at a fast-growing, global travel tech company. Work on systems trusted by brands like Google, Hopper, Uber, and Expedia . Flexible remote work across EU time zones , with HQs in Casablanca, Dublin and Barcelona Attractive Package (Competitive Base Salary + Performance bonus + Benefits) Ready to lead quality at the infrastructure level of travel?

Somos la firma global de talento: Selección, headhunting, formación y consultoría de Eurofirms Group. En Claire Joster creemos en el talento único de cada persona y sabemos que la diversidad aporta valor a los equipos, impulsando organizaciones más innovadoras, creativas y eficientes. Por eso, como parte de Eurofirms Group, y de acuerdo con nuestra cultura People first, trabajamos para generar entornos laborales inclusivos en los que cada individuo pueda crecer y desarrollar su mejor versión. Asimismo, buscamos actuar como agentes de cambio para promover la igualdad de oportunidades en nuestro entorno, fomentando el respeto y apostando por la diversidad en todas sus formas. Seas como seas y sientas como sientas, en Claire Joster tendrás un sitio para brillar. En Claire Joster, buscamos un Responsable customer service con inglés C1 para una empresa especializada en el alquiler turístico de lujo. El responsable del Departamento de Customer Service será el encargado de liderar y optimizar la experiencia del cliente en todas las etapas del viaje: desde la reserva hasta el post-estancia. Su objetivo principal será garantizar un servicio excepcional, resolviendo incidencias con eficiencia, manteniendo altos estándares de satisfacción y asegurando la fidelización de los huéspedes . FUNCIONES Gestión del equipo de Customer Service : Reclutar, formar, motivar y evaluar al equipo de atención al cliente. Planificar turnos y asegurar cobertura 24/7. Atención y soporte al cliente : Supervisar los canales de comunicación (teléfono, email, chat, WhatsApp, plataformas OTA, etc.). Asegurar la resolución ágil y satisfactoria de incidencias, reclamaciones y solicitudes especiales. Coordinarse con los departamentos de Limpieza, Mantenimiento y Operaciones para garantizar una experiencia sin fricciones. Control de calidad y mejora continua : Diseñar e implementar protocolos de atención estandarizados. Medir la satisfacción del cliente (NPS, reviews, encuestas internas). Analizar feedback de huéspedes y proponer planes de mejora. Gestión de reputación online : Supervisar y responder a reseñas en plataformas como Airbnb, Booking, Google, etc. Mantener una comunicación empática, profesional y alineada con la marca. Gestión de herramientas y sistemas : Administrar el CRM y las herramientas de gestión de reservas (PMS, channel manager, etc.). Coordinar integraciones tecnológicas para optimizar la atención y la eficiencia operativa. Reporting y KPIs : Elaborar informes de desempeño del departamento (tiempos de respuesta, satisfacción, incidencias, etc.). Presentar resultados y planes de acción a la dirección. REQUISITOS Inglés C1 + Castellano + catalán (no indispensable, pero valorable) Formación superior en Turismo, ADE, Comunicación o similar. Experiencia mínima de 3 años en puestos de atención al cliente o gestión de operaciones dentro del sector hospitality o alquiler vacacional. Experiencia liderando equipos. Manejo avanzado de herramientas digitales: PMS, CRM, canales OTA, Excel, etc. Habilidades de comunicación, empatía y resolución de conflictos. Orientación a resultados y al detalle. OFRECEN Horario 10h a 18h de lunes a domingo con 2 días de fiesta. Contrato indefinido, jornada completa. Incorporación en 2 semanas Incorporación a una empresa en crecimiento dentro del sector turístico. Posibilidad de desarrollo profesional y participación en proyectos estratégicos. Entorno dinámico, joven y multicultural. Condiciones salariales competitivas según experiencia. Aplica y te llamaremos.

QA Lead – Nuitée (Barcelona, Dublin, London or Casablanca or Remote EU) Nuitée is building the API infrastructure of the global travel industry — a scalable platform that enables OTAs, fintechs, banks, and super-apps to access hotel inventory in real time, with better pricing and coverage. We’re trusted by major players like Google, Uber, Hopper, and Expedia , and backed by leaders from Airbnb, Meta, Hotelbeds, and Sabre . As we scale rapidly, we’re looking for a QA Lead to own and evolve our quality assurance strategy across the product and engineering org. &##As QA Lead, you will be the first dedicated QA owner at Nuitée. This role is perfect for someone who thrives as a hands-on individual contributor (IC) and wants to lay the foundations for a best-in-class QA culture. Over the mid-term , you’ll take on team management responsibilities as we grow our QA function — mentoring, hiring, and leading QA engineers across squads. &##Define and lead the QA strategy across our API platform and partner integrations. Design and implement automated test frameworks (API, regression, load testing, etc.). Own and execute test plans, cases, and documentation for product releases and deployments. Collaborate closely with engineering, product, and DevOps to embed quality into every stage of development. Monitor, report, and troubleshoot bugs and performance issues. Establish and maintain CI/CD pipelines with automated test coverage (e.g., GitHub Actions, Jenkins). Act as an IC in the short term, but contribute to the growth of the QA function and build a team over time. Drive a quality-first culture across teams and processes. ✅ 5+ years of experience in QA or test engineering , with a strong hands-on mindset. ~ Proven experience in automated testing of APIs and backend systems. ~ Familiarity with tools like Postman, Cypress, Selenium, Playwright, REST Assured , etc. ~ Proficiency in test scripting languages (JavaScript, Python, etc.). ~ Solid understanding of agile development, SDLC, and QA best practices . ~ Bonus: Experience building or leading QA teams , even informally. &##Be the first QA lead at a fast-growing, global travel tech company. Work on systems trusted by brands like Google, Hopper, Uber, and Expedia . Flexible remote work across EU time zones , with HQs in Casablanca, Dublin and Barcelona Attractive Package (Competitive Base Salary + Performance bonus + Benefits) Ready to lead quality at the infrastructure level of travel?

QA Lead – Nuitée (Barcelona, Dublin, London or Casablanca or Remote EU) Nuitée is building the API infrastructure of the global travel industry — a scalable platform that enables OTAs, fintechs, banks, and super-apps to access hotel inventory in real time, with better pricing and coverage. We’re trusted by major players like Google, Uber, Hopper, and Expedia , and backed by leaders from Airbnb, Meta, Hotelbeds, and Sabre . As we scale rapidly, we’re looking for a QA Lead to own and evolve our quality assurance strategy across the product and engineering org. &##As QA Lead, you will be the first dedicated QA owner at Nuitée. This role is perfect for someone who thrives as a hands-on individual contributor (IC) and wants to lay the foundations for a best-in-class QA culture. Over the mid-term , you’ll take on team management responsibilities as we grow our QA function — mentoring, hiring, and leading QA engineers across squads. &##Define and lead the QA strategy across our API platform and partner integrations. Design and implement automated test frameworks (API, regression, load testing, etc.). Own and execute test plans, cases, and documentation for product releases and deployments. Collaborate closely with engineering, product, and DevOps to embed quality into every stage of development. Monitor, report, and troubleshoot bugs and performance issues. Establish and maintain CI/CD pipelines with automated test coverage (e.g., GitHub Actions, Jenkins). Act as an IC in the short term, but contribute to the growth of the QA function and build a team over time. Drive a quality-first culture across teams and processes. ✅ 5+ years of experience in QA or test engineering , with a strong hands-on mindset. ~ Proven experience in automated testing of APIs and backend systems. ~ Familiarity with tools like Postman, Cypress, Selenium, Playwright, REST Assured , etc. ~ Proficiency in test scripting languages (JavaScript, Python, etc.). ~ Solid understanding of agile development, SDLC, and QA best practices . ~ Bonus: Experience building or leading QA teams , even informally. &##Be the first QA lead at a fast-growing, global travel tech company. Work on systems trusted by brands like Google, Hopper, Uber, and Expedia . Flexible remote work across EU time zones , with HQs in Casablanca, Dublin and Barcelona Attractive Package (Competitive Base Salary + Performance bonus + Benefits) Ready to lead quality at the infrastructure level of travel?