L2 T Support Specialist
4 days ago
Madrid
L2 IT Support Specialist Madrid Spain 6-9 Month contract Onsite Essential Duties and Responsibilities: • Level 2 support for all hardware and software related problems including troubleshooting and resolution., • Monitor and process tickets / incidents., • Act as central point of contact as part of end user support., • Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems., • Maintain, configure, install, and monitor printers including centralized management software., • Perform equipment install-move-add-change operational processes as needed by the businesses. • Analyze and recommend new technology, upgrades, and services for end users., • Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations., • Rotation of on-call schedule for after-hours support., • Participate in various IT and business projects., • Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable., • IT support for warehouse management (scanner and printers), where applicable., • Responsible for telephone and network socket patch management, where applicable., • Participation in the continuous improvement of existing and new helpdesk processes., • Collection and administration of documentation. High school diploma, GED, or country equivalent required • Associate’s degree preferred., • 2 + years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required, • Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician etc., or a comparable qualification