Café - Store Manager
hace 9 días
Centro, Madrid
La Cabra is built on a passion for coffee, craftsmanship, and hospitality. What started in Aarhus, Denmark, has grown into an internationally recognized brand, yet our focus remains the same bringing exceptional coffee and bakery experiences to life. Our team is dedicated to quality, transparency, and seasonality, ensuring every cup and every pastry reflects our values. We’re looking for a Store Manager to join our team and take charge of a café & Bakery location in Madrid. If you thrive in a fast-paced environment and take pride in delivering genuine hospitality, we’d love to hear from you. This is a hands-on leadership role where you’ll inspire your team, drive operational excellence, and ensure that your Store reflects the quality and spirit of La Cabra. The Store Manager’s primary responsibility is to ensure that every guest entering the La Cabra universe is met with genuine engagement, professionalism, and the highest standard of care. Maintaining an exceptional guest experience as the foremost priority at all times is a defining characteristic of a successful Store Manager. If you thrive in a fast-paced hospitality environment and have a genuine love for coffee culture and hospitality, this is the perfect opportunity to grow your career with us. Key Responsibilities • Ensure that the Guest Experience is elevated at all times, • Take regular Barista shifts, leading the bar and guiding the Barista team during service to ensure workflow, service standards, and coffee quality are upheld at all times, • Oversee all operations for the FOH, • Set the standard for all employees in attitude, approach, service, friendliness, and professionalism, • Weekly ordering of all coffee goods, milk, paper goods, retail items, tea, etc., • Ensure all team members are following health-safety protocols, and are ready to handle a health inspection at any time, • Ensure staff capability is up to standard at all times in collaboration with the the Lead Barista, • Assist the Lead Barista in switching/dialling of new coffees, • Onboard and train new Baristas with the help of the Lead Barista, • Manage the cash drawer, weekly/monthly deposits, cash safe and cash tips, • Ensure check-in times of your team are recorded accurately, • Handle any staff concerns, interpersonal or otherwise, • Be the go-to person to deal with all guest issues/complaints/inquiries, • Continue to find ways for us to improve as a company, building systems and evaluating changes for the betterment and growth of the company. Requirements • Genuine passion for coffee and hospitality., • Comfortable standing and being mobile for at least 8 hours per day, • Flexible schedule to accommodate leadership needs, including stepping in for team members when necessary., • Spanish language proficiency at C1 level or above is required. What We Offer • Opportunity to shape and influence a La Cabra location, • Professional development and career growth within an international coffee brand., • Employee discounts on our specialty coffee and bakery products., • A collaborative, supportive, and inspiring team culture., • The chance to be part of a growing global brand that values craftsmans
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