COO - Chief Operations Officer
hace 17 horas
Valencia
Pluxee is a global player in employee benefits and engagement that operates in 28 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet 🚀Your next challenge: Pluxee Spain is a leading player in the Employee Benefits and Engagement market, operating at the intersection of digital platforms, payments, and services. Following an ambitious transformation agenda, the company is strengthening its leadership team to drive scale, operational excellence, and technologyenabled growth. We are looking for a Operations Director for Pluxee Spain. As a key member of the Country Leadership Team, the Operations Director will be accountable for the end-to-end performance of the company at country level, ensuring scalable, efficient, resilient, and secure operations. Operating at the intersection of business, technology and operations, this role is critical to translating Pluxee Spain strategy into reliable execution, operational excellence, and measurable results. 🎯Your role and responsibilities: Local Scope: Spain End-to-end Operations & Service Excellence ❖ Design and lead the country operating model, ensuring efficiency, scalability and robustness of core operational processes. ❖ Own operational KPIs and SLAs, ensuring consistent service performance and continuous improvement across the organization. ❖ Drive automation and process optimization, leveraging technology and data -Gen AI includedto reduce complexity and manual dependencies. ❖ Ensure operational resilience across critical business processes beyond IT. Technology strategy ❖ Define and execute the country technology strategy, fully aligned with Pluxee Group IT standards; architecture, cybersecurity, solutions, IT operations and platforms ❖ Ensure that IT operations, systems and solutions effectively support business objectives, compliance requirements, and value delivery to clients, consumers, and internal teams. ❖ Oversee IT operations and infrastructure, guaranteeing availability, performance, security, and cost efficiency. ❖ Ensure business continuity and disaster recovery (BCP/DRP), as well as cyber-risk mitigation and security governance. ❖ Own local IT governance, compliance and risk management, coordinating with regional and global IT security and compliance teams. ❖ Act as a bridge between Group IT, regional teams and country stakeholders, ensuring alignment and effective execution. Payments ownership ❖ Assume end-to-end ownership of Payments performance at country level, including SLAs, KPIs, incidents, risk controls and continuous improvement. ❖ Manage and govern the payments ecosystem (PSPs, processors, partners) in line with Group standards. ❖ Ensure robust, scalable and auditable payment flows and integrations, coordinating with global and regional teams where required. Platform convergence & transformation ❖ Lead at local level the platform convergence to a common target digital ecosystem and customer migration, ensuring business continuity and controlled execution. ❖ Structure deployment plans, roll-outs and change management, minimizing operational risk. ❖ Orchestrate dependencies with Global Product and IT Centers of Excellence. Data, Analytics & Artificial Intelligence (local scope) ❖ Execute local Operational Data & AI strategy focused on high-value use cases (operations, risk, customer experience, productivity). This work has to be done under the leadership and strong coordination with the Global Data & AI Hub/Spoke. ❖ Ensure strong data governance, quality, security and regulatory compliance. ❖ Drive adoption of AI and generative/agentic AI across processes and platforms with a clear focus on measurable impact. Leadership, people & budget ❖ Lead and develop multidisciplinary teams across Operations, IT and Data, fostering accountability, performance and continuous improvement. ❖ Manage IT and Operations budgets, ensuring investment discipline, cost control and value realization. ❖ Contribute actively to country strategy definition as a member of the Leadership Team 🌟You’re a match: Education Requirements: • Master’s degree in Information Technology, Computer Science, Business Administration, or a related field. Work Experience Requirements: • 15+ years of relevant experience, including 7+ years in senior leadership roles with direct team management., • Strong background as COO, CTO, Head of Operations, or similar role, combining technology and operational accountability. C1 - Internal Usage - Pluxee, • Proven track record in IT operations, digital platforms, payments environments and large-scale transformations., • Solid experience working in matrixed, international organizations, balancing local execution with global alignment., • Fintech, payments, SaaS or digital services experience is a must. Skills and knowledge: • Solid knowledge of cloud architectures, APIs and microservices., • Experience with data platforms, analytics and artificial intelligence., • Strong background in risk management, security and compliance., • Proven ability to scale and stabilize technology-driven operations., • Demonstrated experience leading complex, critical digital operation Moreover, you can: • Build strong partnerships and deliver business- and customer-centric solutions., • Make clear trade-offs and drive execution under pressure., • Navigate ambiguity and lead confidently through transformation., • Communicate effectively with diverse stakeholders, from technical teams to executive leadership. • Build strong teams, foster trust, and consistently deliver results even in complex environments. Languages: • English: Advanced / Fluent, • Spanish: Fluent 📍 Your location: Hybrid : Madrid office + remote
