Commercial Operations Manager - CPQ/CLM
hace 23 horas
Barcelona
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. We are looking for a business-minded transformation professional to drive the design and implementation of our new Salesforce CPQ / Revenue Cloud platform — bridging commercial strategy with operational excellence. You will report to the Global Commercial Operations Director and work closely with other Departments, Affiliates, and Strategic Business Units on global projects such as CRM, Data and analytics, AI, and process improvement. The main focus will be the CPQ (configure, price, quoting) and CLM (contract lifecycle management) with Salesforce platform. Contract to Cash process is not included. Our goal is to make commercial operations more efficient by harmonizing and improving our global processes. Within the project's scope, we will transform our Digital Ecosystem, including implementing Salesforce (for sales, quotation, service, marketing), Sales Enablement Tool, and Business Intelligence Platform, becoming a data-driven company. You will be the central force connecting our commercial strategy to the technology that enables it. This is not an IT role — it is a business position that requires a deep understanding of revenue processes, cross-departmental dynamics, and the ability to translate business needs into scalable solutions. You will own the end-to-end process harmonization effort, act as the primary business owner of our Salesforce CPQ & Revenue Cloud design and implementation and ensure that the platform truly serves the needs of our commercial, financial, and operational teams. You will be the voice of the business throughout the entire project lifecycle — from blueprint to go-live and beyond. You will build strong relationships with key stakeholders across various functional areas, understanding their current and future business processes and requirements. Initially, the focus will be more on the CPQ-Contract part of the project (Salesforce Revenue Cloud), but we are considering a broad approach for the position, including support to the Sales Cloud implementation. We want you to participate in other projects as the department grows and you improve your knowledge on the business. This is a high-visibility, high-impact role with direct influence on how our company prices, quotes, and contracts at scale. Key Accountabilities Process and Strategy Lead the mapping and harmonization of the above-mentioned processes across territories and business units (in collaboration with Finance, Business Units, Affiliates, Legal, IT, Customer Service) Identify gaps, redundancies, and improvement opportunities in existing commercial workflows Define the future-state process architecture aligned with company growth objectives Develop a clear roadmap for process standardization and system adoption Ensure pricing, discounting, and approval frameworks are fit for purpose Align CPQ configuration logic with commercial policy and revenue recognition requirements System Implementation Act as the primary business owner for the Salesforce CPQ & Revenue Cloud implementation Translate business requirements into functional specifications for IT and implementation partners Validate solution design, prototypes, and UAT scenarios from a business perspective Oversee data migration and integrity from existing systems to the new platform Coordinate go-live activities and hypercare support Monitor post-launch adoption and drive continuous improvement initiatives Cross-functional Leadership Serve as the main liaison between IT, Finance, Commercial Operations, SBUs, and Customer Service Facilitate alignment workshops and decision-making forums across departments Build and maintain a stakeholder engagement plan throughout the project Manage competing priorities and resolve cross-departmental conflicts Drive change management and user adoption strategies Develop training materials and enablement programmes for end-users Networking/Key relationships Commercial Operations Director (reporting to) Commercial Operations Managers and Business Owners (Sales, Service, Marketing) CCO, VPs Commercial Operations, General Managers, Sales Managers, Marketing Managers VPs WW Marketing, Directors WW Marketing and direct reports Commercial and Service Excellence IT Business Partners, Data & Analytics VP Finance and local finance teams Legal department No direct reports at this phase of the project. Knowledge & Experience required for the position: Minimum Language: English, Spanish is a plus Experience with Salesforce CPQ or Revenue Cloud implementations in complex environments Has successfully managed projects with multiple stakeholders Experience in change management, training, and user adoption frameworks Additional Finance and Suppy Chain Medical Devices Experience with BI tools Salesforce Sales Cloud Salesforce certifications (CPQ Specialist, Revenue Cloud, Business Analyst) are a significant advantage Skills & Capabilities: Project Planning : Collaborate in multi-phased, cross-functional projects and associated planning efforts, including requirement documentation and delivery of overall design Project Communications & Stakeholder Management : Coordinate communications among Werfen stakeholders from various functions. Engage without authority Change Management : Collaborate with the internal and external implementation teams in developing, deploying and maintaining change management Project Outputs and Outcomes : Ensure the programs’ deliverables meet quality standards, regulations, policies, and best practices. Demand control : Act as the gatekeeper for future requirements and customization needs, ensuring maximum efficiency, harmonization and ROI. Tracking : Facilitate the orderly execution of the programs: including finalizing deliverables, conducting post-implementation reviews, and transitioning responsibilities to stakeholders or ongoing Operations. Long-term business value : Help to conceptualize, develop, interpret, and analyze requirements. Lead improvements to efficiency and effectiveness towards operational excellence Ability to operate independently and take accountability Good communication skills , both written and spoken Resilient under pressure Must be willing to occasionally work outside of core hours to meet other affiliates' time zones Proactive and with a hands-on mentality . Self-organized , able to deal with a heavy workload Open to change , flexible, and able to adapt and learn from others. A role model in terms of Ethics and Compliance . Location: Werfen’s Barcelona Offices (hybrid model) *1 We are open to an exception for the right candidate, as long as they are located in a European city with Werfen offices and can travel to Barcelona when needed. Travel requirements: Expect up to 20%. Exceptionally, up to 50% during the implementation phase (2027-2029).
Camareros
Ventas y Marketing
Chef y Cocinero
Venta Minorista
Estética y Belleza
Construcción y Obras
Comida Rápida
Almacén
Arte, Medios de Comunicación, Diseño
Atención Sanitaria
Ayudante de Cocina
Azafato y Azafata
Barista
Ciencia
Contabilidad y Finanzas
Cuidado de animales
Cuidado de niños
Deportes y Bienestar
Educación
Entretenimiento
Eventos y Promociones
Gerencia
Industria y Producción
Ingenieria
Limpieza
Moda
Oficina y Administración
Personal de Bar
Redacción y Edición
Seguridad
Servicio al Cliente
Servicios Jurídicos
Tecnología de la información
Trabajos en línea
Transporte y Reparto
Otros
