PMO & Project Strategy Manager
hace 6 días
Huelva
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a PMO & Project Strategy Manager The PMO & Project Strategy Manager combines a solid management background with hands-on experience in consulting projects and CRM solution implementation. The ideal candidate will be responsible for overseeing the overall approach and profitability of projects. This role is key to ensuring the viability of each project by optimizing resources (commercial, operational, and technological) and supporting strategic and tactical decision-making. Responsibilities: Project Management and PMO: • Monitor and control the profitability and expectations of multi-client CRM consulting projects, from proposal to closure and delivery., • Manage PMO (Project Management Office) tracking, analyzing deviations between budgeted and actual project costs, and ensuring corrective and preventive measures. A hands-on approach is required., • Coordinate with the commercial team to manage client expectations., • Planning and Budgeting:, • Collaborate with the technical leadership (CTO) to ensure focus on project efficiency., • Work with the Operations team to focus on project contribution margin, resource utilization, and process efficiency., • Provide advice to management and project leaders for decision-making, acting as a strategic partner and leader., • Proven experience of at least 3–5 years in a role with similar responsibilities in the consulting or technology implementation services sector., • Demonstrated experience in project management and client management., • Valuable: Specific experience in implementing CRM solutions (Salesforce or Microsoft Dynamics 365) or ERP in commercial areas., • Advanced Excel / Google Sheets skills (pivot tables, financial models)., • Experience with management software, CRM, and Business Intelligence tools (Power BI or Tableau)., • Knowledge of project management methodologies (PMI, Agile, PRINCE2, etc.)., • Functional knowledge of databases and data governance., • Analytical ability and strategic vision for decision-making., • Strong communication and collaboration skills with multidisciplinary teams., • Demonstrated proactivity, results orientation, and the ability to work under pressure in a project environment., • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, ...)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.