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Camarero/a 30 h – Mama Pizzeria En Mama Pizzeria buscamos un/a Camarero/a de 30 horas semanales con mínimo 2 años de experiencia en restaurantes con servicio de mesa. Buscamos una persona dinámica, responsable y con pasión por la atención al cliente, que quiera formar parte de un equipo profesional y en crecimiento. ¿Qué harás? Atender y asesorar a los clientes durante todo el servicio. Tomar comandas y servir comida y bebidas. Preparar y mantener la sala antes, durante y después del servicio. Garantizar una experiencia excelente para cada cliente. Trabajar en equipo para ofrecer un servicio rápido y de calidad. Mantener el orden, la limpieza y el cumplimiento de los estándares del restaurante. Ofrecemos Contrato de 30 horas semanales . Salario según convenio. Buen ambiente de trabajo. Formación y posibilidades reales de crecimiento dentro de Mama Pizzeria.

¡Buscamos 2º Encargado/a de Sala y Barra en el Born, Barcelona! Somos un Restaurante-Pizzería de gastronomía italiana, ubicado en el Born, Centro de Barcelona. Estamos buscando un/a 2º encargado/a con experiencia sólida en restauración y gestión de equipos para liderar la operativa de nuestro restaurante. ¿Qué perfil estamos buscando? • Experiencia demostrable mínima de 2 años como 2º Encargado/a de Sala y Barra, • Perfil resolutivo, con actitud proactiva y manejo de operativa, • Alta orientación al cliente y atención al detalle, • Conocimiento básico en gastronomía italiana, • Español e inglés imprescindibles, se valorarán otros idiomas, como italiano ¿Qué funciones y responsabilidades desempeñarías? • Gestión y coordinación del equipo de sala y barra, asegurando un nivel de calidad alto y constante, • Apertura y cierre del restaurante según los procedimientos internos, • Manejo de caja (POS), control de pagos y cierre diario, • Apoyo operativo en sala, cuando sea necesario (turnos y horas punta), • Formación y seguimiento del personal, • Control de inventarios, pedidos y recepción de mercancía ¿Qué ofrecemos para esta posición? • Contrato Indefinido 40h/Semanales, • Salario Neto: 1.700€ - 1.750€ según experiencia, • Adicionales: Propinas + Festivos + Bonus, • 5 días de trabajo + 2 días de descanso, • Horarios de turnos partidos y seguidos según la operativa, • Buen ambiente de trabajo con equipo joven y profesional, • Oportunidades reales de crecimiento y desarrollo dentro del proyecto

More about us…. The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to our People & Culture Manager, you will be responsible for supporting the daily people operations for 5-6 months from September 2026. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. Internship allowance of 500€ gross per month. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero our reward for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! What you’ll do… Support the team with recruitment needs, CV pre-screening and telephone screening. Advertise vacancies on The Hoxton website and local recruitment job boards. Organise coffee chats with all new starters. Fun-time Friday, get togethers? That’s your domain. You arrange the regular events that everyone looks forward to. Get involved in the Team activities. And yes, there’s some admin... Some training tracking, some scanning, some business card order. But let’s face it, we know you love that! Tech? No issue. You know your systems and can set up accounts for the team. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. Currently enrolled in a Bachelor’s Degree or Master’s Degree in Hospitality Management or Human Resources Management. Must be fluent in Spanish and English. It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to. You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in. You know how to crack the whip – but make people feel good at the same time.

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! What you’ll do... We are looking for an F&B operational intern to be part of the team at SLS Barcelona. Under the guidance of the Head of F&B, you’ll be serving to our guests our delicious dishes and creative cocktails as well as thinking of new ways to improve our service and surprise our guests. Greet all guests warmly and by name, escort guests to their table, provide chair assistance for all guests, and menu presentation. Approach guest and collect information needed to assist with seat arrangements. Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves. To serve food and beverage orders according to recipes and service standards. To be knowledgeable about products available. Work with the rest of team in keeping things running smoothly and tidily, for both table and bar service.

Take your Food and Beverage experience to the next level with our B+F admin internship program: ARE YOU READY? -Hospitality & B&F Background -Fluent in Spanish and English (knowledge of Catalan is a plus) -MS Word and Excel -Current college or university student -For start in October with a duration of approximately 6 months HEY, LET’S GET TO WORK - Managing the program “clock machine”. - Control timetables and changes for F&B employees, holidays and bank holidays. - Controlling of groups and convention. - Collaborate with the team in sharing information about Breakfast reports and TripAdvisor reports. - Provide support to the team at the restaurants and bars when needed. - Attendance to departmental meetings and the BEO meetings. - Assist the B&F Coordinator with the booking process of events celebrated throughout the different venues. - Use of My Micros reports and introduction to the management of EMC (Enterprise Management Console). - Liaise with temporary agencies and forecasting its cost. - Assist with administrative duties to the department. - Collaborate and assist in the elaboration of restaurant menus. Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Your Mission, Should You Choose to Accept It You are the heartbeat of our coworking and member spaces, making sure every day runs like a dream for our community. This is a hands-on, on-the-ground role where you get to connect with everyone from local startups to global freelancers. You will be the go-to person at the front desk, keeping our spaces spotless, vibrant, and full of energy. Working closely with our local hub team, you will help build an inclusive vibe where people love to work and hang out. If you love variety, thrive outside the standard 9-to-5, and want to grow your career in a unique hospitality environment, we want to hear from you. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. This is a temporary contract until 31st December. What You’ll Do Run the coworking front desk, welcoming members, handling mail, and keeping office supplies fully stocked. Walk the floors regularly to keep our workspaces, meeting rooms, and amenities looking sharp and inviting. Team up with our facilities, cleaning, and food & beverage crews to sort out any space issues quickly. Chat with our members daily, building a warm, connected community and gathering their feedback to improve the space. Help members find the perfect TSH products and add-ons to match their work style. Invite and guide members to our community events based on what they love. Manage flexible shifts, including evenings and weekends, to support member events, tours, and space onboarding. What You’ll Have You bring a background in hospitality, ideally in coworking spaces, meetings, or events. You have a genuine passion for customer service and building connected communities. You love taking ownership of your space and handle busy, high-energy peak times like a pro. You are a natural problem solver who stays positive and motivated when things get busy. You have excellent communication skills and love chatting with both new faces and regulars. You speak and write fluently in English and Spanish. What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Your mission should you choose to accept it... At The Social Hub , we're redefining hospitality by creating vibrant spaces where travelers, students, professionals and locals connect, work, stay and grow together. We're looking for an ambitious Rooms Operations Management Trainee to join our team in Barcelona. This is a structured 8–12 month development programme designed for hospitality students in their third year of studies or above who are ready to gain hands-on operational experience and prepare for their first leadership role. If you're passionate about people, operations and creating memorable guest experiences, this programme will give you the opportunity to develop the skills, confidence and business knowledge needed to succeed in hotel operations. In case you don’t know who we are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal and UK with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do: Throughout the programme, you'll rotate across our Front Office and Housekeeping departments, working alongside experienced leaders and gaining exposure to the day-to-day management of one of our largest hubs. Front Office Operations Deliver exceptional guest experiences throughout the guest journey. Learn the daily operation of a busy Front Office. Manage guest requests, service recovery and problem-solving. Coordinate arrivals, departures and room allocations. Support upselling initiatives and revenue opportunities. Participate in daily operational briefings and shift leadership. Housekeeping Operations Learn how to manage room inventory and productivity. Conduct room quality inspections. Coordinate room readiness with Front Office. Monitor cleanliness and brand standards. Support preventive maintenance and quality improvement initiatives. Work closely with external contractors and suppliers. Leadership & Hotel Operations Participate in management meetings. Learn workforce planning and operational scheduling. Analyse operational KPIs and guest satisfaction. Support departmental projects and continuous improvement initiatives. Collaborate with Maintenance, Food & Beverage, Membership and Events teams to understand the full hotel operation. Take ownership of projects that improve efficiency and the guest experience. What you'll learn By the end of the programme, you'll have developed practical experience in: Front Office Operations Housekeeping Operations Team Leadership Guest Experience Management Quality & Brand Standards Revenue Awareness Operational Planning Hotel Performance & KPIs Cross-department collaboration Project Management Most importantly, you'll have developed the operational and leadership skills expected from a Front Office Supervisor, Housekeeping Supervisor or Duty Manager , preparing you for your first management opportunity in hospitality. Who You Are: We're looking for someone who is eager to learn, enjoys taking responsibility and wants to build a long-term career in hospitality. Currently studying Hospitality Management, Tourism or a related degree . In your 3rd year of studies or above . Available for a minimum of 8 months (12 months preferred). Fluent in English & Spanish is a must. Passionate about hospitality and guest experience. Curious, proactive and solution-oriented. Comfortable working in a dynamic, fast-paced environment. Ready to challenge yourself and grow into a leadership role. What We Offer: An amazing work environment with a fantastic vibe and lots of positive energy. On the job coaching and guidance. Monthly compensation for your internship. The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change A first glimpse into the world of Hospitality with one of the most innovative players in the market. Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 270 hoteles con presencia en más de 20 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. ¿Quieres unirte a la Industria de la felicidad? Buscamos un: Técnico/a de Compras F&B para nuestra oficina de Barcelona. ¿De qué serás responsable? Contacto con proveedores Solicitudes de presupuestos Resolución de problemas Realización de comparativas Contacto con hoteles Manejo de Excel Persona responsable con buen sentido del orden Realización de pedidos de compra Seguimiento del material hasta que llega al hotel. Confirmación de que todo ha llegado bien ¿Qué ofrecemos? Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5 alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Formación gratuita en Idiomas: Tendrás acceso a nuestra formación en idiomas, tanto presencial como online. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.

Bienvenid@ a Grupo Hotusa, La Industria de la Felicidad Grupo Hotusa es un conjunto de empresas del sector turístico-hotelero internacional. Desde 1977 y con más de 5000 empleados en todo el mundo, impulsamos la industria turística a través de la gestión hotelera, la distribución y la prestación de servicios y soluciones a hoteles independientes. Actualmente contamos con más de 300 hoteles propios y más de 3000 hoteles asociados. Con nuestros compromisos como grupo buscamos: Impulsar el crecimiento y desarrollo profesional en nuestros equipos Promocionar la cultura y el arte en nuestros espacios Ayudar al desarrollo local creando empleo de calidad Buscar la sostenibilidad de nuestras acciones como empresa Preservar el valor del patrimonio histórico y cultural en nuestros edificios Fomentar la innovación y evolución continua Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros ¿Quieres impulsar tu carrera profesional con nosotros? Actualmente estamos Buscamos un: Tecnico/a de Practicas para nuestra oficina de Barcelona ¿De qué serás responsable? Servir como enlace con universidades, escuelas de negocio y centros de formación para establecer colaboraciones que permitan atraer y desarrollar talento joven. Coordinar con otros equipos y departamentos para identificar necesidades de talento y oportunidades de mejora en los programas de formación y desarrollo. Realizar el seguimiento y acompañamiento de los estudiantes en prácticas para asegurar su integración y el cumplimiento de sus objetivos de aprendizaje y contribución al equipo. ¿Qué buscamos? Formación en Administración, Relaciones laborales o similares Experiencia de 1 a 2 años. Alto nivel de inglés. Se valorará experiencia en el sector hotelero. ¿Qué ofrecemos? En Grupo Hotusa podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Además, al formar parte de Grupo Hotusa podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5 alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector Formación en Idiomas: Tendrás acceso a nuestra formación en idiomas, tanto presencial como online. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) Disfrutar de noches de hotel gratis: con el Programa de referenciados de Grupo Hotusa, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! What you’ll do We are looking for a People & Culture Trainee to join the team at SLS Barcelona. Under the guidance of the People & Culture team, you will support the team in the day-to-day People & Culture operations while gaining hands-on experience in different areas of the department. Support the People & Culture team with daily administrative tasks. Assist in the recruitment process by posting job vacancies, screening CVs and communicating with candidates. Support the onboarding process by preparing documentation and coordinating new starters' first day. Help collect and prepare employee documentation and ensure personnel files are complete and up to date. Assist in maintaining employee information in the HRIS (Factorial/Workplace). Help answer employees' basic HR-related queries or direct them to the appropriate person. Assist with the organization and allocation of employee lockers. Support the organization of employee engagement activities, internal events, and People & Culture initiatives. Help maintain an updated candidate database and talent pipeline. Provide general administrative support to the People & Culture department and assist with ongoing HR projects.

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.