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  • Casino Development Manager (12 month fixed term contract)
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    Casino Development Manager (12 month fixed term contract)
    54 minutes ago
    Full-time
    Centro, Madrid

    This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our dynamic team. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. The Role The role will spearhead casino growth efforts and lead the development and execution of the casino strategy across the UK and broader EMEA business. The ideal candidate will leverage their significant experience and network of contacts within the casino industry to actively network, facilitate introductions and build trust with casino operators to develop and execute strategic partnerships and drive casino growth in the EMEA region. Additionally, the role will support expanding our presence in the EMEA markets, by collaborating with internal teams to build the necessary infrastructure to operate more effectively within new markets. Essential Duties and Responsibilities Casino Strategy • Develop and refine the overall casino strategy for the UK and EMEA marketings, identify new opportunities, and devise innovative approaches to market entry and customer engagement., • Define, shape and lead the execution of the casino database growth plan, including the pipeline for new casino partnerships., • Remain informed about industry trends, regulations, and market dynamics to make business recommendations and capitalize on new opportunities., • Conduct market research and competitor analysis to make informed strategic decisions. Database Growth • Establish and strengthen partnerships with land-based casinos in the UK and EMEA markets. Using these partnerships to drive database growth and attract high-value customers., • Attend casino events on an as needed basis to drive lead generation., • Work closely with the global Casino Partnerships team to ensure best practices are followed. Market Expansion • Support expansion efforts in new markets, by collaborating with internal teams and building effective operational infrastructure., • Look for new opportunities to develop casino capabilities in new markets to expand our casino footprint to new territories., • Tap into the casino influencer landscape to drive awareness. Other • Develop and maintain a comprehensive network of external contacts and internal stakeholders to support business objectives., • Collaborate with marketing and sales teams to promote casino-related products and services., • Closely collaborate with Miami HQ to optimize the marketing and activation calendar for the EMEA markets., • Upskill the existing Sales force to increase their contribution to achieving EMEA's strategic casino goals., • Hosting onboard events and group cruises for VIP clients Qualifications / Skills Desired Candidate Profile: • Proven experience working in the casino industry or related sectors., • Existing network of contacts within the casino and gaming industry preferred., • Strong familiarity and understanding of local casino sector market dynamics., • Excellent negotiation, communication, and relationship-building skills., • Ability to operate independently and proactively pursue business opportunities. Preferred Skills: • Experience in business development or partnership management within the casino space., • Deep understanding of casino operations, regulations, and market trends. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

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  • Recruiter, Culinary
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    Recruiter, Culinary
    1 hour ago
    Full-time
    Centro, Madrid

    This role is hybrid, based in Weybridge, UK. Applicants must live within commutable distance. Journey with us! Combine your career goals and sense of adventure by joining our dynamic team of Culinary Recruiters. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. The Role The Culinary Recruiter is responsible for delivering an efficient and effective hiring process for shipboard culinary positions. This role oversees requisition management and full-cycle candidate selection to ensure seamless recruiting experience. The Recruiter develops and executes sourcing strategies, manages pipelines, and provides market insights to leadership to support informed decision-making. In close partnership with operational stakeholders, the Recruiter leverages available resources to attract, identify, screen, and hire top global culinary talent. The role continuously evaluates and improves recruiting processes to enhance efficiency, quality of hire, and overall candidate experience. Essential Duties and Responsibilities • Sources, screens, and interviews candidates for all culinary positions to work on our ships. Including support for special projects, high-volume roles, and emerging talent, • Partners with hiring managers to review and understand forecast talent needs and responds effectively to just-in-time hiring requests, • Engage stakeholders to define job requirements and applicant qualifications, ensuring alignment to a consistent set of criteria established at the start of the hiring process, • Determine recruiting requirements by reviewing organisational plans and objectives and consulting with managers regarding shipboard staffing needs, • Evaluates and selects top talent through direct sourcing and various recruitment channels to meet departmental and vessel workforce demands, • Executes proactive sourcing strategies to build strong talent pipelines that support both short and long-term business needs, • Achieves hiring targets and key performance metrics by regularly reviewing productivity reports to assess the effectiveness of recruiting strategies and processes, • Monitors current labour market trends and adjusts sourcing approaches to ensure continued competitiveness, • Interviews candidates to assess their adaptability and suitability for the shipboard environment, • Utilises competency-based interviewing to evaluate candidates and provides hiring recommendations to managers and fellow recruiters; may make hiring decisions for select entry-level roles, • Supports hiring managers with interview scheduling and coordination as needed, • Ensure each candidate receives an accurate and complete job description during the hiring process, • Communicate job offers to select candidates in accordance with company standards and policies, • Travel domestically and internationally to support recruitment events as required, • Uses reporting tools and dashboards to monitor productivity, candidate flow, and overall effectiveness of shipboard recruiting, • Prepares a variety of reports, including status updates, talent search summaries, and analyses of talent pools and gap areas for shipboard roles Qualifications / Skills • Minimum 3 years' recruitment experience within culinary / food & beverage / hospitality, • Experience in high volume recruiting a plus, • Cruise industry experience preferred, • Proven ability to source, interview and screen candidates (management, specialty and high-volume roles), • Demonstrated capability to recruit positions in various levels of the organisation (entry to senior level), • Ability to negotiate terms and conditions with candidates within established guidelines, • Ability to handle multiple projects and requisitions simultaneously, • Ability to communicate tactfully, verbally and in writing, • Ability to productively work under tight time constraints with competing priorities and potentially stressful situations, • Working knowledge of accepted human resources recruitment practices and knowledge of recruitment processes in various countries, • Knowledge of world geography, time differences and demographic, • Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools, • A passion for hospitality and the cruise industry is a must! Why Join Us? • Competitive salary and benefits package, including private healthcare, pension, and travel perks, • Opportunities for career development and international travel, • Work within a vibrant, diverse, and innovative team committed to excellence Location - Based in Weybridge, UK - 4 days a week in the office. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

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  • Recruiter, Food and Beverage
    Recruiter, Food and Beverage
    15 days ago
    Full-time
    Madrid

    Position is hybrid and based in Weybridge, UK. Join Our Team as a Food & Beverage Recruiter at Royal Caribbean Group! Are you passionate about hospitality and talent acquisition? Do you thrive in fast-paced environments and love helping people find their perfect role? If so, we want to hear from you! Royal Caribbean Group is seeking a dedicated Food & Beverage Recruiter to join our dynamic team and help us source top talent for our world-class cruise ships. About Us Royal Caribbean Group is the world's largest cruise line, with a record-breaking year and exciting new ships launching soon! With our brands Royal Caribbean International, Celebrity Cruises, and Silversea, we operate ships across the globe, delivering unforgettable vacation experiences. Our team is passionate, innovative, and committed to excellence, and we're looking for talented individuals to join us on this journey. The Role As a Food & Beverage Recruiter, you will play a key role in attracting, assessing, and onboarding talented hospitality professionals for our onboard restaurants, bars, and catering teams. Your focus will be on managing the full recruitment cycle, from sourcing candidates to offer acceptance, ensuring we meet our staffing needs for our vibrant F&B departments across our fleet. What You'll Do • Manage end-to-end recruitment for Food & Beverage roles, including sourcing, screening, interviewing, and offer management, • Develop and implement innovative sourcing strategies to attract diverse, high-quality candidates, • Engage passive candidates through social media, professional networks, and referrals, • Collaborate closely with onboard managers and operational leaders to understand hiring needs and role requirements, • Conduct competency-based interviews to assess candidates' skills, experience, and cultural fit for life at sea, • Provide a positive candidate experience through clear communication and professionalism throughout the hiring process, • Support onboarding and ensure all hiring activities comply with relevant employment standards and company policies, • Build and maintain candidate pipelines and talent pools to support high-volume hiring demands, often managing hundreds of roles across multiple ships simultaneously What We're Looking For • Considerable proven experience in hospitality recruitment, ideally within hotels, restaurants, catering, or food & beverage environments, • Strong sourcing skills, including experience with direct sourcing, social media, and talent pooling utilising tools including LinkedIn Recruiter and Boolean search, • Ability to thrive in high-volume hiring environments, managing large candidate pipelines efficiently; our team typically makes between 200-400 hires per month across various ships, • Excellent interview and candidate assessment skills, with a focus on hospitality roles, • Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools, • Excellent stakeholder management and communication skills, • A passion for hospitality and the cruise industry is a plus! Why Join Us? • Competitive salary and benefits package, including private healthcare, pension, and travel perks, • Opportunities for career development and international travel, • Work within a vibrant, diverse, and innovative team committed to excellence Location Based in Weybridge, UK - 4 days a week in the office. Ready to embark on this exciting journey? Apply today and help us find the talent that will make every cruise memorable! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1 The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.

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  • Dir, Underwater Systems
    Dir, Underwater Systems
    15 days ago
    Full-time
    Centro, Madrid

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Global Marine Operations Team has an exciting career opportunity for a full-time Senior Manager, Underwater Systems reporting to the AVP, Marine Technical Services. This is a land-based position that will work onsite in Weybridge, England. Position Summary: In this position, you would be responsible for the mechanical underwater systems. We are seeking a dedicated technical specialist with specialized expertise in underwater mechanical systems including podded propulsion drives, thrusters and fin stabilizers to support our fleet's technical operations. This shore-based role focuses on overseeing the performance, maintenance, and optimization of underwater mechanical systems across the Royal Caribbean Group fleet, that includes Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. You would ensure reliable, efficient, and compliant operation of all underwater mechanical systems contributing to reduced fuel consumption, enhanced maneuverability, and minimal environmental impact. You would need to collaborate with vessel crews, shipyards, vendors, and classification societies, with occasional vessel visits and travel. Essential Duties and Responsibilities: Technical Leadership and Support: • Acts as the technical specialist within Underwater Mechanical Systems and is responsible for providing technical support and guidance to Marine Technical Operations and onboard technical teams., • Monitors and analyzes the performance of podded propulsion systems fleet-wide using remote diagnostics, condition monitoring tools in close collaboration with Vendors and Marine Asset Management., • Plans, coordinates, and supervises maintenance, repairs, and overhauls of podded propulsion units during dry docks and scheduled stops., • Troubleshoots propulsion issues remotely and on-site, minimizing vessel downtime and ensuring operational reliability., • Manages large-scale underwater system repairs and projects., • Plans, oversees and leads underwater systems capital- and dry-dock projects/maintenance., • Responsible for obsolescence management and compliance strategies., • Follows up on technical issues, manages corrective actions, and shares lessons learned. Operational Management: • Offers first and second-level support for underwater mechanical systems to ensure safe, compliant, and efficient vessel operations., • Maintains effective communication with the Marine Technology team, Marine Technical Operations, and senior Marine Management onboard., • Works closely with Ship Managers, keeping them informed about electrical issues and overseeing electrical projects., • Coordinates major underwater systems projects with Ship Managers and senior Marine Management., • Supervises and supports repairs and maintenance of vessel underwater systems., • Provides technical guidance and training to shipboard engineering teams on podded propulsion operation and best practices. Compliance and Safety: • Collaborates with classification societies and regulatory agencies., • Ensures compliance with international maritime regulations (IMO, SOLAS, MARPOL), classification society rules (e.g., DNV, Lloyd's), and company safety/environmental standards., • Conducts ship visits and inspections to confirm compliance with regulations and company policy., • Ensures all underwater system-related failures, incidents, and damages are investigated, with root cause analyses and corrective actions implemented. Conducts risk assessments and implement preventive measures for propulsion-related failures., • Shares lessons learned to prevent recurrence across the fleet., • Follows up on all underwater systems related conditions of class, non-conformities, and findings, ensuring corrections and preventive measures. Project and Vendor Management: • Identifies obsolete systems and manages upgrades., • Liaises with ABB service teams, OEMs, and shipyards for warranty claims, upgrades, and system optimizations., • Coordinates, oversees, and supports underwater system aspects of dry-dock, Revitalization, and special projects., • Keeps up with vendor technical and safety bulletins, coordinating and overseeing corrective actions., • Prepares detailed technical reports, performance analyses, and recommendations for fleet improvements, including hybrid integrations or efficiency enhancements., • Supports the Newbuilding Department with specifications, sea trials, and guarantee processes for new vessels. Team Leadership and Development: • Supervises Underwater Mechanical Systems team morale, motivation, and performance., • Supervises and supports GMO-MT Underwater Mechanical Systems riding team members., • Mentors junior colleagues, conduct training, and liaise with onboard teams and external stakeholders., • Assists the Director Electrical Systems in the succession planning, training, evaluation and development for key Marine Technology personnel shipboard and shoreside., • Responsible for training and acting as mentor for new Underwater Mechanical Systems colleagues by sharing relevant information and making sure that we apply consistent ways of working., • Acts as deputy to the Director Underwater Mechanical Systems, as needed. Financial Responsibilities: • Develops and provides guidance on maintenance budgets, spare parts inventory, and long-term service agreements for podded propulsion components and other underwater system components in close collaboration with Technical Operations., • Manages underwater system CAR projects, including those valued at several million dollars., • Accountable for budgets on assigned CAPEX projects. Qualifications, Knowledge and Skills: • Bachelor's degree in Marine Engineering, Electrical Engineering, Mechanical Engineering, or equivalent maritime qualifications (e.g., Chief Engineer Certificate of Competency)., • Minimum 10 years of experience in marine propulsion systems, with proven expertise in Azipod or similar podded/azimuth thrusters (prior sailing experience as Engineer Officer highly advantageous)., • In-depth knowledge of electric propulsion and other underwater mechanical systems., • Familiarity with ABB Azipod systems (e.g., XO, VI, CZ series) and tools like remote diagnostics and condition monitoring., • Experience in fleet technical management, dry-dock planning, and budget control within a shipping company or ship management firm., • Strong understanding of high-power systems (10-22 MW) and vessel types using Azipod (cruise, ferry, offshore)., • Excellent analytical, problem-solving, and communication skills for cross-functional collaboration., • Excellent interpersonal and communication skills for a multicultural environment., • Ability to manage multiple projects and priorities efficiently., • Financial acumen, including cost efficiency management. Preferred Skills: • ABB Marine Academy certification in Azipod systems., • Experience with ice-class or high-maneuverability vessels., • Knowledge of sustainable propulsion trends, such as battery-hybrid compatibility., • Proficiency in fleet management software and data analytics tools. Physical Requirements: • Must be able to sit, stand, write, review / type reports, compile data, operate a computer, communicate, and assess information., • May require movement around office complexes, travel, and occasional lifting (10-15 pounds)., • Work environment includes both office and non-office settings., • When visiting vessels, work may require walking up and down ramps, stairs, ladders, bending, kneeling, stooping, stretching, reaching with arms, working in confined spaces as well as working in noisy environments, wet environments, and outdoors to include various weather conditions. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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  • Director, Underwater Systems
    Director, Underwater Systems
    21 days ago
    Full-time
    Centro, Madrid

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Global Marine Operations Team has an exciting career opportunity for a full-time Director, Underwater Systems reporting to the AVP, Marine Technical Services. This is a land-based position that will work onsite in Weybridge, England or Miami, Florida USA. Position Summary: The Director Underwater Systems leads the Underwater Systems team and serves as the organization's subject-matter expert in podded propulsion, thrusters, fin stabilizers, and related underwater systems. This role oversees system performance, maintenance, and optimization across the fleet, ensuring safe, efficient, and compliant operations. The position requires close collaboration with vessel leadership, shipyards, vendors, classification societies, and internal Marine Technical Operations and Marine Technology teams. Occasional travel and vessel visits are required. Essential Duties and Responsibilities: Technical Leadership and Support: • Serve as the primary technical authority for underwater mechanical systems fleetwide., • Provide expert guidance and high-level troubleshooting support to shoreside and onboard technical teams., • Monitor propulsion system performance using diagnostics and condition-monitoring tools in collaboration with vendors and Marine Asset Management., • Plan, coordinate, and oversee repairs, maintenance, overhauls, and dry-dock activities for podded propulsion and underwater systems., • Manage major underwater system repairs, obsolescence programs, and complex technical projects., • Lead root-cause investigations, corrective actions, and fleetwide lessons-learned processes. Operational Management: • Deliver first- and second-level support to ensure safe, reliable, and compliant vessel operations., • Maintain strong communication with Marine Technical Operations, Marine Operations, Brands and onboard engineering leadership., • Coordinate underwater system projects with Ship Managers and shipboard management., • Provide technical training and operational best practices to shipboard engineering teams. Compliance and Safety: • Ensure adherence to international regulations (IMO, SOLAS, MARPOL), classification society requirements (e.g., DNV, Lloyd's), and company safety and environmental policies., • Conduct ship visits, inspections, and condition assessments to verify compliance and operational readiness., • Lead investigations of underwater system incidents, implementing corrective and preventive measures., • Follow up on conditions of class, non-conformities, and audit findings. Project and Vendor Management: • Manage vendor relationships, including ABB and other OEM partners, for warranty claims, upgrades, and technical support., • Lead underwater systems workstreams within dry-dock, revitalization, and special projects., • Stay current with technical bulletins and safety communications, ensuring timely fleet implementation., • Prepare technical reports, performance analyses, and recommendations, including modernization and efficiency-improvement opportunities., • Support the Newbuilding Department with specifications, trials, and guarantee-phase activities. People Leadership and Development: • Lead, develop, and performance-manage the Underwater Mechanical Systems team, fostering a high-performance, collaborative culture., • Provide day-to-day directions, coaching, and feedback to specialist engineers and riding team members., • Drive team capability development through mentoring, structured training, and knowledge-sharing initiatives., • Support succession planning, talent development, and onboarding of new team members., • Ensure consistent ways of working across the team and alignment with broader Marine Technology strategy. Financial Responsibilities: • Develop and manage maintenance budgets, spare-parts planning, and long-term service agreements in partnership with Technical Operations., • Manage underwater system capital projects and budgets, including multi-million-dollar initiatives., • Ensure financial accountability and effective cost-management for assigned CAPEX projects. Qualifications, Knowledge and Skills: Education: • Bachelor's degree in Marine Engineering, Mechanical Engineering, Electrical Engineering, or equivalent maritime qualifications (e.g., Chief Engineer License). Experience: • Minimum 15 years of experience with marine propulsion systems, including proven expertise in Azipod or similar systems (sailing experience as an Engineer Officer preferred)., • Strong knowledge of electric propulsion and underwater mechanical systems, including ABB Azipod platforms (XO, and VO)., • Experience in fleet technical management, dry-dock execution, and budget oversight., • Familiarity with high-power propulsion (10-22 MW) and vessels using azimuthing pods (cruise, ferry, offshore)., • Strong analytical, communication, and cross-functional collaboration skills. Preferred Skills: • ABB Marine Academy Azipod certification., • Experience with ice-class or high-maneuverability vessels., • Knowledge of hybrid-propulsion trends and emerging efficiency technologies., • Proficiency with data-analytics tools and fleet-management systems. Physical Requirements: • Must be able to sit, stand, write, review / type reports, compile data, operate a computer, communicate, and assess information., • May require movement around office complexes, travel, and occasional lifting (10-15 pounds)., • Work environment includes both office and non-office settings., • When visiting vessels, work may require walking up and down ramps, stairs, ladders, bending, kneeling, stooping, stretching, reaching with arms, working in confined spaces as well as working in noisy environments, wet environments, and outdoors to include various weather conditions. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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  • Manager, Strategic Accts CEL
    Manager, Strategic Accts CEL
    21 days ago
    Full-time
    Chamberí, Madrid

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Celebrity Cruises Team has an exciting career opportunity for a full time Manager, Strategic Accounts. This position will be working onsite from Weybridge, UK. POSITION SUMMARY: The primary purpose of this role is to own and manage a portfolio of key accounts, influencing internal and external stakeholders through building key relationships and ensuring that APD, revenue and guest targets are exceeded at optimal cost of acquisition. The role will be responsible for developing a fully integrated strategic sales and marketing annual plan for own accounts, and then converting the strategy into targeted activity. This role will support the Head of Sales with the execution of the distribution strategy and ensure correct investment decisions are made. Responsibility includes supporting strategic and key partners and producing annual destination plans with alignment to the booking curve ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensure the right amount of time is dedicated to support the strategic partners with an execution plan., • Analyze account profitability and opportunity and ensure that the distribution strategy is driving optimal return on investment., • Responsible for analyzing the weekly stats for your territory by account and providing robust market insights., • Implementation, development, and management of the sales strategy for new business opportunities within your territory., • To develop annual and quarterly sales plan for your accounts, ensuring the plans are relevant and will drive improvement on profit and APD, using the SPARK sales academy tools & techniques to formulate robust plans., • Be the face of Celebrity Cruises, with face-to-face visits, meetings and floor-walking within own accounts., • Develop a targeted contact strategy that enables you to the focus of delivering higher APD's., • Develop key relationships within your account portfolio with key decision makers and influencers., • Build solid relationships with top sellers to ensure Celebrity Cruises remains forefront of mind, whilst seeking new opportunities with other sellers to build volume., • To motivate and ensure your partners are engaged with our trade loyalty program Celebrity Rewards., • Work with the Training Manager to ensure effective implementation of Celebrity Passport training program and attendance of seminars at sea and face to face / virtual training events amongst the accounts., • To use the sales management tools available, in particular automation tools to ensure effective and efficient communication and account management., • Drive sales and engagement within own accounts via use of technology including (but not limited to) social media, virtual meetings, salesforce and telephone calls., • Implement both product and automation training to ensure awareness of all products., • Responsible for effective management of co-op budget for the accounts and monitoring and reporting on the ROI., • Effective implementation and communication of commercial terms ensuring all paperwork post negotiations are delivered in a timely fashion., • Responsible for competitive intelligence gathering and provide recommendation to the organization., • Work with the Marketing team and Trade Marketing Manager to ensure that Celebrity Cruises are well represented in all activity., • Prepare and host client educational trips, i.e., Seminars at Sea, Ship Launches, and Ship Visits etc with targeted follow-up to ensure robust ROI., • Act as Ambassador for Celebrity Cruises at key trade and consumer events., • Implement successful consumer events, digitally or face to face, as required as part of a clear strategy and demonstrate a return of investment and costs., • Prepare weekly and sales reports for the leadership team as required., • Liaise and work with RSM team where appropriate to ensure coverage of Key Accounts within retail space, promoting consistent messaging and engagement., • Set clear SMART objectives for all meetings to ensure effective use of time., • Accurately record all meaningful trade partner conversations in Salesforce, including any agreed actions and follow-up., • Takes accountability for self-development, completing all required training, as well as those identified to support own needs and opportunities for personal growth, • Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. EXPERIENCE KNOWLEDGE AND SKILLS • Influencing - takes others on the journey with them and ability to persuade others., • Problem Solving skills - Can identify the problem, think on their feet, and address disputes and problems., • Multi-tasker - Ability to simultaneously manage a variety of projects and events & at different planning stages whilst meeting required deadlines., • Style - Leads with integrity, empathy and is self-aware., • Enthusiastic - Demonstrates passion, enthusiasm and is eager and excited towards own goals and development of the team., • Analytical - Logically analyses facts, data, and situations., • Takes initiative - Understands what needs to be accomplished and proceeds within the accountabilities of the job., • Planning - Can formulate ideas related to the steps of achieving the objective., • Organized - Can place and maintain order in an environment and situation., • Selling - Has a skill to convince and influence others to purchase a product or service., • Persistent - Is tenacious despite encountering setbacks and obstacles., • Optimistic - Believes the future will be positive and demonstrates a positive attitude in all situations., • Written/Language - Clear and concise communication detailing the level of interest in formulating words that convey the meaning., • Flexible - Working hours and travel will be fluid with regular time spent with Trade Partners., • All Sales backgrounds (sectors) considered., • Experience of working in a matrix organization is preferable., • Clean current driving license. WORKING CONDITIONS • Full time position, • Field Based Role, • Competitive pension, private healthcare, life assurance to name a few, • Friends and Family Cruise discounts We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! The position is not eligible for work authorization sponsorship It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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