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Hvis du liker å jobbe med mennesker og får noe godt ut av å yte god service leter vi etter akkurat deg! Som kunderådgiver, vil du jobbe på Specsavers teamet med 100% fokus på Kundeservice. I rollen som kunderådgiver vil du håndtere innkommende og utgående samtaler fra eksisterende kunder, i tillegg til chat-løsning. Du vil hjelpe kundene med spørsmål om ordre og produkter på en måte som gjør at vi når målene våre. Du vil jobbe fra våre nye og romslige lokaler i Benalmádena-Málaga hvor du vil bli en del av Webhelpfamilien. Som vår nye kollega vil du bli en del av et profesjonelt arbeidsmiljø som fokuserer på samhold, utvikling og mangfold Arbeidsoppgaver • Besvare kundehenvendelser på inkommende telefonsamtaler., • Besvare kundehenvendelser ved hjelp av chat-løsning., • Besvare spørsmål og kundehenvendelser på SoMe-plattformer., • Kontinuerlig fokus på å gi en fantastisk kundeserviceopplevelse til hver eneste kunde – inkludert fokus på å utvikle og forbedre kundeserviceopplevelsen., • Følge prosesser og prosedyrer gjeldende for prosjektet., • Du har Norsk som morsmål, eller behersker språket flytende., • Du er flytende i Engelsk., • Du kommuniserer godt, både muntlig og skriftlig., • Spansk arbeidskontrakt, • Konkurransedyktig lønn, • Relokasjonspakke dersom det er aktuelt, • Betalt ferie fra det første året du starter i jobben: 23 virkedager med betalt årlig ferie (generert på grunnlag av kalenderåret og i forhold til arbeidet tid)*, • Sosiale happenings, • Arbeidstid innenfor tidsrommet 08:00-18:00 Mandag til Fredag

Klantenservice medewerker voor Specsavers in Malaga Wij zijn op zoek naar Nederlandstalige medewerker voor de Specsavers klantenservice in ons kantoor in Malaga! Als je graag dagelijks anderen helpt, telefonisch sterk bent en handig in het gebruik van de computer als onderdeel van je werk, dan hebben wij een boeiende baan voor jou. Dit in een energieke en leuke werkomgeving, omringd door toegewijde en deskundige collega's. In de rol van Klantenservice medewerker behandel je vooral inkomende en uitgaande telefoongesprekken en daarnaast ook via Live Chat en e-mail met bestaande klanten. Je helpt de klant met vragen over bestellingen, producten en aanbiedingen en doet dit met een focus op goede service en een vriendelijke benadering, om zo de door Specsavers gestelde doelen te behalen. Een groot deel van je taken bestaat uit het ervoor zorgen dat de klant een service van wereldklasse krijgt. Je werkt vanuit ons nieuwe ruime kantoor in het zonnige Benalmádena-Málaga waar waar collegialiteit, ontwikkeling en aandacht voor diversiteit hoog in het vaandel staan. Taken • Je beantwoordt vragen en help eCommerce klanten via telefoon, Live Chat en e-mail met betrekking tot online bestellingen en betalingen., • Je behandelt telefoontjes die door de winkels worden doorgeschakeld en registreert deze correct via het ticketsysteem, • Jouw ”number 1 focus” is het bieden van de beste customer service inclusief een focus op voortdurende verbetering van de klanttevredenheid, • Je volgt de voorgeschreven procedures die voor en binnen het project zijn gecreëerd, • Mogelijkheid om in de toekomst vragen via Social Media te behandelen, • Teamwork, snel en adequaat communiceren via de verschillende communicatiekanalen, • Je spreekt en schrijft vloeiend Nederlands en Engels en kunt een opleiding in het Engels volgen, • Je bent punctueel, • Je hebt ervaring met computer- en CRM systemen en bent in staat om hier gelijktijdig mee te werken, • Je bent proactief in het ontwikkelen van je kennis van de diensten, procedures en de producten van Specsavers, • Je bent klantvriendelijk, hebt geduld en kunt ontevreden klanten op een professionele en positieve manier verder helpen, • Volledig Spaans contract, • Mogelijkheden voor verdere professionele ontwikkeling en groei, • Vast dienstverband vanaf dag 1, • Betaalde opleiding, • Betaalde vakantie (4 weken + 4 dagen / kalenderjaar), • Een modern kantoor met een open en ruime indeling

Experience The Power Of a Game-changing Career We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Are you a motivated individual seeking a fulfilling career in Customer Care within the realm of digital banking? Are you fluent in both written and spoken Norwegian? If so, then join us in Malaga (Hybrid) as a Customer Service Representative for Bank Norwegian, a branch of NOBA Bank Group, where you will provide outstanding customer service both through email and incoming calls to our customers. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What You Will Do In This Role As a Customer Service Representative on our team, you will: • Answer customer inquiries via email and telephone in an efficient, professional and friendly manner., • Make customers feel safe and welcome when they are in contact with us., • Have a proficient or bilingual level of Norwegian and advanced level of English, • Have an open and positive mindset that helps to provide the best customer service experience, • Have previous experience in customers service, • Full-time 39 hours/week permanent contract: Monday to Thursday from 08.00 -16.00, Friday from 09.00 - 16.00, • Great team and working environment in a modern centrally placed office in Benalmadena, with opportunity for hybrid work solution.

Ta ett jobb där du bidrar till att skapa en skillnad i människors liv! Tycker du om att hjälpa andra och trivs med att använda telefoner och datorer som en del av ditt dagliga arbete? Bli en del av ett företag med högt i tak och där du utvecklas! Vi erbjuder dig ett fartfyllt jobb, härliga kollegor och utveckling Du kommer att få utbildning och kontinuerlig coaching av dina chefer och ditt team. Lära dig nya arbetsmetoder, utveckla din kommunikationsförmåga samt arbeta i en digital miljö med några av marknadens mest innovativa tekniker. Det du kommer att lära dig hos oss kommer att göra dig till en värdefull medlem av vårt team, eller vilket annat team som helst. Hos Concentrix Erbjuder Vi • Attraktiva lönevillkor, • Fullt spanskt kontrakt från dag ett, med tillgång till det spanska sjukförsäkringsskyddet, • Tills vidare anställning, roterande schema: mån. till fre. 08:00 - 18:00, lör. 09:00 -17:00, med två lediga helger mer månad., • Betalt under utbildning, • Betald semester (4 veckor + 4 dagar per kalenderår), med semesterdagar från det första året du börjar arbeta*, • Ett stort utbud av rabatter på sportartiklar, resor, hemelektronik, osv. hos våra partners, • En fot in i ett företag där vi i första hand rekryterar internt för högre roller. Vi främjar rörlighet inom företaget, och vi är idag verksamma i mer än 60 länder runtom i världen, • Ett modernt kontor med öppen och trevlig planlösning, • Hantera inkommande och utgående samtal till befintliga eCommerce kunder samt online chatt., • Hjälpa dem med deras frågor om beställningar, produkter, leveranser, erbjudanden och mycket mer, med fokus på bra service och ett gott bemötande, • Hantera samtal som inte besvaras av butiker och lämna kundförfrågningar via Customer Relation Management systemet, • När du har skaffat dig erfarenhet, ha möjligheten att hantera förfrågningar via sociala medier och email, • Ha fokus på att ge bra kundupplevelser i varje kundkontakt - inklusive fokus på ständig förbättring av vår kundnöjdhet, • Har modersmålsnivå i svenska, är flytande i engelska och kan genomgå en utbildning på engelska utan problem, • Är proaktiv i ditt sätt att arbeta och nyfiken på att lära dig Specsavers tjänster, produktutbud och processer, • Har god erfarenhet av att arbeta med dator, • Har hög serviceförmåga, är tålmodig och kan hantera missnöjda kunder på ett professionellt och positivt sätt, • Är öppen för en ständigt omväxlande arbetsmiljö, • Har erfarenhet av att arbeta med CRM system, samt kan hantera flertal system samtidigt

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an Account Manager in Benalmadena (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As an Account Manager on our team, you will: • Have full managerial responsibility of a portfolio of German SME clients with clear focus on portfolio growth and long-term account retention strategy, • Identify client needs with products and services and sell appropriate value components to create greater customer engagement, • Proactively manage an effective pipeline, identifying and prioritizing opportunities to achieve and exceed profitable growth targets, • Consistently seek out new sources for expansion opportunities e.g. self-generated, client referrals, subsidiaries or sister companies, • Ensuring premium value is delivered aligned with client’s goals, delivering a positive customer experience and achieves customer advocacy Your qualifications Concentrix is a great match if you: • Are proficient or bilingual in German plus advanced English, • Have a background working for/in the German Market, • Are self-driven and results oriented with a positive outlook and a clear focus on achieving and exceeding targets and goals, • Have a challenger mindset with the ability to think creatively to identify new business opportunities, • Are a natural forward planner who is highly organized and has the ability to manage multiple customers at different stages of the sales process, • Can work independently whilst also collaborating with team members to maximize individual and company performance, • Have exceptional communication skills, ability to speak confidently with senior executives, capacity to influence decision-makers, • Can quickly gain an in-depth understanding of each client’s needs to drive results and identify new business opportunities, • Have strong negotiation skills and consultative sales skills If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: • Full-time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00, • Salary 20,484 euros gross/year + up to 3,000 euros gross/year in bonus + private medical insurance, • Central location in Benalmadena, • Full paid training on the company and the project you'll be working on, • Career development programs, specialized courses, and language classes Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1690543

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Solution Specialist in our Malaga or Valencia office (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Solution Specialist on our team, you will: • Secure new customer wins by maximize up-sell and cross-sell opportunities collaborating, • Provide technical product overview and insights pertinent to customer need and usage scenarios, • Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud, • Audit and confirm implementation requirements and pricing calculations as required, • Demonstrate aspects of the technical and business solution to customers over Teams, • Act as the key technical contact for the SMB Vendor Tele team with potential customers, • Conduct group and one-on-one trainings across the Center on subjects of expertise, • Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitor Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are native or proficient in Spanish and advanced in English, • Have a Bachelor’s degree, • Have 3-6+ years of technology related sales or business development experience, • Have Minimum Fundamentals certification is required upon entering to the role, L200 certification is preferred, • Have broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required • Have demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred • Understand cloud deployment and adoption planning, • Have experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology, • Proven track record of outstanding performance and achieving goals, • Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role It would be a plus if you have: • Experience working within a technical sales or presales environment preferred, • Experience in one of these relevant fields: computer science, mathematics or engineering, • Master’s degree. Major or minor in computer science, mathematics or engineering Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. • Full-time (39h/week) permanent contract: Monday - Friday 09:00 - 18:00, • We also help you with what you need to start working and living in Spain, • Salary offer: 34,000 euros gross/year + up to 6,000 euros gross/year + private medical insurance, • Relocation support*, • Full paid training for the company and the products you will be working on, • A modern centrally placed office in Benalmadena, right next to the beach area or a friendly location in our Valencia office, • Hybrid work model Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1667585

Experience The Power Of a Game-changing Career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Technical Support Advisor in Malaga (On Site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What You Will Do In This Role As a Technical Support Advisor on our team, you will: • In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email, • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions, • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems, • Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered, • Have a proficient or bilingual level of Norwegian and advanced level of English, • Have a completed ICT training, • Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.), • Have a good understanding of the MS Office environment is essential, • A strong technical affinity, experience in technical field, • Full-time 39 hours/week permanent contract: Schedule 09:00-18:00 Monday-Friday, • Salary 21.428 euros gross/year + up to 1.800 euros gross/year in bonus, • Central office location in Benalmadena, • Full paid training on the company and the project you'll be working on

Here is an exciting opportunity for a revenue leader to join the commercial team in the Wyndham Costa del Sol, supporting three resorts (Wyndham Grand Costa del Sol, Ramada Hotel & Suites Costa del Sol and the Royal Marbella Golf Resort) as part of the IDILIQ Group. THE COMPANY IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. THE ROLE The Cluster Revenue Manager, reporting directly to the Head of Commercial, will lead the development and implementation of revenue management strategies for the three Costa del Sol Resorts in line with the Company mission, vision & values. A key objective of this position is to support and challenge the head of rentals & resort GMs decisions on RevPAR, ADR and utilisation of space. Key duties & responsibilities: • Develop and implement revenue and sales strategies to maximise the resorts rental room sales to support the achievement of the overall resort’s budgets and KPIs, • Monitor the status and adjust strategy as appropriate to maximise overall yield, occupancy, ADR and RevPAR, • Develop the annual rooms revenue budget in conjunction with your line manager and the resorts general managers., • Participate in the development of the annual revenue, sales, and marketing calendar plan for the three resorts, working closely with the group sales and marketing teams to maximise direct sales, • Continually improve rental sales through maximising distribution channel opportunity and sales mix via the most cost-effective channels for the company., • Differentiate sales channels by product to maximise overall yield, • Daily update of systems to ensure room sales performance is optimized and visible to the resort executive., • Achieves market & revenue share by developing strategies to ensure the resorts are number 1 at everything they do v their comp set., • Evaluate data statistics to determine profitability of sold business and opportunities within the market., • Maximizes revenue with the revenue optimization tools and systems available to you to market the resorts appropriately and ensure current rate structures and packages are reflected properly both externally and internally., • Create and implement sales & marketing strategies support by the central sales and marketing functions to increase awareness in the local & international markets to drive occupancy rates., • Develop and implement public relations campaigns to include agent fam visits and press trips to ensure the resorts are at the forefront of consumer and supplier thinking., • The cluster revenue manager will also be responsible for all aspects of internal revenue processing and reporting., • Maintain and champion existing revenue management reporting, continuously improving the insight capabilities. Ensuring that all team members use consistent reports to maximise revenue performance., • Analyse booking patterns and trends by resort to steer revenue management decisions to increase sales alongside the Head of Rentals and General Managers., • Evaluate pricing decision by resort, by market segment for future arrival dates. Set out findings to the head of revenue and resort general managers to increase sales, RevPAR, and ADR., • Perform sales channel analysis, to gain insight and suggest ways to improve performance to maximise average daily rate and profit. This includes direct and online channels including GDS, online travel agents, B2B., • Understand product margin contribution and advise head of rentals and general managers on best practice and have a strong handle on P&L performance., • Support to maintain pricing models across the three resorts. Monitor and evaluate competitor pricing positions and competitive environment., • Review unsold space vs previous year and evaluate potential revenue gain opportunities using revenue management systems to deliver suitable actions to sell the space. THE PERSON Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. Key Competencies • Leadership, • Business Acumen, • Data analytical skills, • Number & IT literacy, • Attention to detail, • Strategic thinking, • Conflict resolution, • Business reporting, • Ability to work in a multi-tasking, multi-cultural fast paced environment., • Reliability, • Teamwork, • Flexibility, • Communication, • “Can do” attitude Background & Skills: • Minimum five years’ revenue management experience within hotel industry, • Minimum two years at an upscale brand in past five years in revenue, sales, or marketing management, • Proficiency in Opera Cloud, IDeas and STR., • Proficiency in Lighthouse, SiteMinder, Sabre (SynXis) and CVENT is an advantage., • Experience managing multi brand standards, • Experience of managing owner relationship, • Flexibility to travel, • Knowledge of hotel operations including preparation of business plans, budget forecasting, quality assurance program, and long-range planning WHAT WILL YOU GET IN RETURN? • Salary: Competitive Compensation & Benefits, • Development: The opportunity to develop into a Revenue Manager, • Career: We will look after your career development, • Exposure: Join a growing company and be part of our journey Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts . You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee.

Solution Specialist - Technology Sales.Your expertise is the key to unlocking digital transformation.Join a team that powers the future for global brands, where your role is central to helping innovative small and medium businesses thrive with cloud technology.From our hub in sunny Málaga, you'll b

Solution Specialist (Norwegian Speaker).Are you ready for what's next? This role is for professionals who want to grow, stay close to technology, and work with meaningful solutions that impact real businesses.You'll support small and medium-sized companies, helping them move forward with cloud-based

Are you ready to take your cloud-career to the sunny coast of Spain? Were seeking a dynamic Cloud Solutions Specialist to join our energetic team based either in Benalmádena on the Costa del Sol or vibrant Valencia on Spains east coast.This is your chance to combine cutting-edge technology with an

Are you reliable, independent, and looking for a flexible part-time role? Euro Weekly News is seeking a committed Distribution Driver to join our team and ensure the punctual and professional delivery of our newspapers every Thursday in Fuengirola.This opportunity is perfect for someone looking to s

Solution Specialist (Finnish Speaker).This opportunity is for professionals who want more than just a job title.You'll work at the intersection of technology, business, and human connection, supporting SMEs as they adopt modern cloud solutions.You'll act as a trusted advisor, understanding customer

Solution Specialist - Technology Sales.Your expertise is the key to unlocking digital transformation.Join a team that powers the future for global brands, where your role is central to helping innovative small and medium businesses thrive with cloud technology.From our hub in sunny Málaga, you'll b

Maxi joined our family in the summer.We had been waiting for him for a long time, and he is our first child.My partner commutes between Hungary and Spain and also works online, so most of the daily responsibilities fall on me.We would therefore really appreciate some help, so I can have a bit more t

Whe are a dutch family and our two daughters of 7 and 9.Our daughters are easy going and they eat almost anything.They can be also busy ofcourse.Our youngest daughter is more the trouble maker.But she can be verry nice also.They are childeren so what can you expect.They are well behaved and are frie

PI, IS, and CPI within the S/4 migration landscape. Analyzing existing integration architecture and supporting migration to modern integration platforms. Facilitating integration-focused workshops and technical discussions.

Are you a performance marketer who thrives on scaling high-converting campaigns across Google Ads platforms? Wcs India is looking for a Google Ads Specialist to manage our top-tier client accounts and lead results-driven advertising strategies. Strategically manage and optimize Google Ads campaigns

Provide an outside-in-based view of how to best target each segment Orchestrating internal and external multi-functional stakeholders to define, validate and refine product vision, strategy, definitions and roadmaps Analyze competitive landscape, specifically for TCO / value for money to inform th

English (C1/C2) and high proficiency in Spanish. CISSP, CISM, GSEC, GCIH or equivalent. Cyber Threat Intelligence, Technical Risk, Forensics and Business IS to deliver an integrated security posture.

Security certification (CISSP, CISM, GCIH, or equivalent). Proven expertise in ensuring enterprise SIEM (Splunk) and SOAR (Palo Alto XSOAR) platforms deliver business and operational value. Demonstrated ability to define, monitor, and optimize SLAs/OLAs, and to lead a Change Advisory Board.