Guest & property experience coordinator
18 hours ago
Benalmádena
GUEST & PROPERTY EXPERIENCE COORDINATOR. Glaser Holiday Rentals · Arroyo de la Miel, Benalmádena · Full-time, permanent About Glaser Holiday Rentals. Glaser Holiday Rentals manages a growing portfolio of premium holiday homes across the Costa del Sol from our office in Arroyo de la Miel. What sets us apart is service: we welcome every single guest personally, manage every property as if it were our own, and keep our owners informed and reassured at every step. After a strong year of growth, we are expanding our team to protect that standard as we scale. The role. The guest & property experience coordinator is at the heart of how Glaser Holiday Rental delivers — the warm, professional face of the company at every arrival, and our eyes and hands across the portfolio between arrivals. You will personally welcome guests, walk them through their property, and set the tone for a great holiday. You will inspect properties before guests arrive, support the onboarding of new homes into our portfolio, handle in-stay issues with calm and resourcefulness, and work closely with our Head of Operations to keep the whole operation running smoothly. This is a role for someone who genuinely enjoys hosting people, takes pride in details, and stays calm when things don't go to plan. It is also a role with real growth in it: we are hiring someone who can step up into a leading position as the team and portfolio expand over the next 12–24 months. What you will do. • Welcome guests personally on arrival — key handover, property walkthrough, local recommendations, and a warm Glaser introduction. • Carry out pre-arrival property inspections so every home is genuinely guest-ready, in close coordination with our housekeeping team through Breezeway. • Support the onboarding of new properties: photo sessions, inventory checks, owner kick-off visits. • Act as first responder for in-stay issues — coordinate maintenance, suppliers, and follow through until the guest is happy. • Maintain day-to-day relationships with our local suppliers (cleaning, maintenance, pool, gardening). • Support José, our Head of Operations, with anything that requires being physically on the ground. • Use our systems (Avantio, Breezeway, Chekin) to keep tasks, properties and guests tracked and visible to the wider team. Who you are. • Warm, presentable, and genuinely enjoy meeting people from all over the world., • Calm under pressure — a guest locked out at 11pm doesn't faze you., • Organised: you can juggle five things in a day without dropping any of them., • Self-driven — you don't wait to be told what to do next; you see what needs doing and do it., • Comfortable with technology and mobile apps., • A natural team player: happy to guide juniors, happy to roll up your sleeves alongside them., • Ambitious — you see this as the start of a career, not just a job, and want to grow into a leading role as the company grows. • Discreet and trustworthy. Our owners and our guests trust us with their homes and their holidays; we take that seriously. Requirements • Fluent Spanish and English, written and spoken., • Applicants must already live in the area of Benalmadena., • A third language is a major advantage — particularly German, Dutch, or French, given our international guest base on the Costa del Sol. • Valid driving licence., • Available to work weekends and flexible hours during peak season. This is hospitality — Saturdays exist. • Eligible to live and work in Spain, and based in the Costa del Sol area., • Any customer-facing experience in hospitality, tourism, retail, or similar is a plus — but not required. We care far more about how you make people feel than how many years are on your CV. What we offer • A central, visible role at Glaser Holiday Rentals where your work makes a real difference every day. • Real autonomy and ownership — you will shape how our front-of-house team operates and grows. • A clear path into a leading role as the team and portfolio expand., • Full-time, permanent contract (contrato indefinido) under Spanish labour law. How to apply Send us a short message telling us why this role speaks to you, along with your CV, to info@glaserholidayrentals.com. We read every application personally and reply only to candidates who will be invited for the next round. Glaser Holiday Rentals is an equal opportunity employer. We welcome applicants from all backgrounds.
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