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About the job Principal Responsibilities/Position Purpose: Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions: · Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction.· Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.)· Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note.· Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor. · Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. · Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings. · Regular attendance in conformance with hotels standards is essential to the successful performance of this position. · Comply with hotel grooming standards for both uniformed and non-uniformed associates. · Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. · Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Department: Other About you QUALIFICATIONS: · Education: High school diploma or equivalent vocational training certificate. Some college education or a university degree is preferred. A degree in hospitality management is desirable. · Experience: Prior hotel experience preferred. Prior experience within a five-star hotel brand preferred. · Technical Knowledge: Ability to use computer programs and equipment. Proficient in using a computer keyboard. Knowledge of Opera is a plus. · Communication: Ability to understand and speak English in order to comprehend and respond to information and handle advanced guest requests both verbally and in writing. Knowledge of other languages is preferred. · Skills: Problem-solving, flexibility, active listening, emotional intelligence, customer service, assertive communication, commitment, responsibility, patience, ability to work under pressure, and effective non-verbal communication. · Grooming: All Nobu Hotel Barcelona employees are expected to maintain a well-groomed appearance in accordance with company standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. ​ The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.

Sobre nosotros: Somos un spa de renombre situado en el corazón de Barcelona. Nos enorgullece ofrecer tratamientos de masaje y bienestar de alta calidad y personalizados a nuestra clientela. Para satisfacer una creciente demanda, buscamos ampliar nuestra red de masajistas profesionales que colaboren con nosotros de forma autónoma y bajo un sistema de disponibilidad. Puesto: • Masajista / Terapeuta de spa (freelance), • Ubicación: Barcelona ciudad, con preferencia por profesionales residentes en el distrito del Eixample., • Idiomas: Imprescindible dominar el español y el catalán; el inglés se valorará positivamente., • Tipo de contrato: Autónomo (freelance), con asignación de servicios según necesidad y disponibilidad. Responsabilidades: • Proporcionar una variedad de tratamientos: masajes relajantes, terapéuticos, deportivos, drenaje linfático, faciales, tratamientos de hammam y exfoliaciones, adaptados a las necesidades del cliente., • Mantener un ambiente tranquilo y profesional, asegurando altos estándares de higiene, desinfección y preparación de cabina antes y después de cada sesión., • Orientar al cliente sobre cuidados posteriores y posibles complementos a sus tratamientos., • Comunicar de manera eficaz con la dirección del spa sobre disponibilidad, citas y cualquier comentario relevante de los clientes. Requisitos: • Certificación reconocida en masaje, quiromasaje, masaje deportivo u otras técnicas afines., • Experiencia demostrable en diferentes tipos de masajes y capacidad para personalizar las técnicas según el cliente., • Fluidez en español y catalán; se valorará el nivel intermedio/avanzado de inglés para atender a clientes internacionales., • Alta como profesional autónomo/a y seguro de responsabilidad civil vigente., • Disponibilidad para cubrir turnos de guardia en régimen freelance, incluidos algunos fines de semana., • Profesionalidad, puntualidad y vocación por el servicio al cliente. Ofrecemos_ • Tarifa competitiva por tratamiento realizado., • Flexibilidad en la asignación de servicios en función de tu disponibilidad., • Entorno profesional y la posibilidad de atender a una clientela diversa y agradecida., • Posibilidad de establecer colaboraciones a largo plazo y obtener reservas recurrentes. Cómo postular: Si cumples con estos requisitos y deseas unirte a nuestro equipo en régimen autónomo, envíanos tu CV o perfil profesional, acreditaciones de tus titulaciones y un breve mensaje en el que expliques tu experiencia y disponibilidad. ¡Estaremos encantados de conocerte!

Buscamos Recepcionista para Spa cerca de Sagrada Familia, turno de tardes, es imprescindible ingles, español, cátala. Enviar CV

Ofrecemos 40 horas semanales 2 días de descanso de jueves a lunes de 3 a 11 alta en seguridad social pago de ley vacaciones exámenes medicos y riesgos laborales

En BORN Beauty and massage nos encontramos en búsqueda para incorporar a nuestra plantilla próximamente a dos chicas responsables y serias que tengan experiencia en: No dudes en acercarte a conocer el lugar en C/ Roger de Lluria, 51 o 📞 • Manicura/pedicuras, retiro de shellac, pintar semipermanente,uso del torno (plus que sepa un poco de acrilico), • Masajes relajantes: Aromaterapia, balinés, Lomi-Lomi, piedras calientes), • Masajes profundos como: Descontracturante, Thai tradicional, Thai con aceite, deportivo, • Adicional si sabes de depilación con cera tibia y caliente, hilo y laser diodo, • Tratamientos faciales: Limpieza facial con extracción manual, hidratación, kobido japonés, antiaging con radiofrecuencia y paleta ultrasónica, 02, uso de aparatologia básica, • Tratamientos corporales: Maderoterapia, anticelulíticos, limpieza de espalda. En caso de que te falte alguna de estas categorías pero tienes fuerte en otras y tienes disposición de aprender también nos interesa. 👉🏻 Ofrecemos jornada completa, dos días libres seguidos en la semana, salario competitivo, posibilidad de comisionar, días festivos libres, buen ambiente laboral. ⏰ Horario: De 12 a 21 hrs con 1 hora de almuerzo Nos encontramos cerca de Paseo de gracia y Girona, metro cerca de la L4.

Ámbar Thai massages necesita masajista profesional, requisitos permiso de trabajo diploma y certificado de masajista contratación inmediata,

We are looking for a skilled and professional salon worker to join our growing team. The ideal candidate should have experience in: ✂️ Hair cutting and styling (men preferred) 🧔 Beard trimming and shaping 💆 Facial treatments 💆‍♂️ Basic head/shoulder massage (if required) Preferred Qualities: Good communication and customer service skills Clean, punctual, and well-presented Ability to work in a small, friendly startup environment Willing to learn and grow with the salon