Salesforce Administrator
1 day ago
Barcelona
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Administrator. This position requires on-site presence in Barcelona four days a week Job Description • Serving as a Salesforce Administrator. in an organization with around 300 users, reporting to the Salesforce Product Owner Manager and in constant collaboration with the Service Desk team., • Handling all basic administrative functions and requests. This includes setting up and managing user profiles, permissions, and data among other tasks., • Own and coordinate requests received via Service Desk ticketing, escalating them if needed, • Working with other members of the Salesforce team to establish suitable processes to support and improve Salesforce functionalities., • User support and creation of documentation. This includes providing one-on-one support to users., • Troubleshoot Salesforce issues. Identify and resolve problems related with Salesforce data or functionalities., • Provide assistance in issues like minor layout adjustments (e.g., viewing fields or filters that are not visible to users), • Technology degree or similar, • Certification in Salesforce Administrator (201). SOQL experience is needed., • Minimum of 2 years of professional experience in Salesforce CRM., • Knowledge in SF reports and dashboards is preferable. Excel & Analytical Skills, • Languages: English (profesional level) and Spanish, • Oriented to service, • Both work in a team approach and individually lead specific tasks, • Problem solving & proactivity, • Ability to handle multiple tasks simultaneously, meeting deadlines and positive service attitude, • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Flexible retribution (public transport ticket, Ticket restaurtant, ...)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.