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Company DescriptionAt Docplanner Group, we’re on a mission to help people live longer, healthier lives. Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.Learn more about our products here:pro.doctoralia.esWhy join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success.Job DescriptionHow will you make an impact?Job PurposeAs Patient Care Regional Manager, you will be the people manager and operational lead for Patient Care teams in your assigned European markets. You will own team performance, quality reviews, and day-to-day operations — while working closely with Country Managers and the Global Patient Care Head to align on priorities and ensure service consistency across markets.You will be the missing link between global standards and local execution: someone who can read data, give direct feedback, run a tight operational cadence, and genuinely develop the people on your team.Key ResponsibilitiesPeople ManagementOwn performance reviews, 1:1s, and development conversations for direct reports across your marketsManage absence, availability, and team sizing for your regionLead hiring decisions and internal mobility within the Patient Care teamBuild a culture of direct feedback and consistent follow-throughOperational PerformanceTrack and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scoresRun quality review and moderation programs — calibration sessions, rubric definition, feedback loopsIdentify performance trends using dashboards and reports; translate them into concrete actionsOwn escalation protocols for complex patient casesCross-functional CollaborationPartner with Country Managers to align on priorities, workload, and service commitmentsWork with the Product/PATS team on tooling rollouts, workflow automation, and process improvementsContribute to the monthly Patient Voice reporting — classified ticket analysis, actionable issue surfacingAct as regional interface for global policy rollouts and operational changesQualificationsWhat will help you thrive?Must-haves5+ years in customer support, patient experience, or service operations — with at least 2 years managing peopleExperience managing teams across multiple countries in Europe (not just one market)Strong people instincts: direct, empathetic, consistent — someone teams trust and grow underData-driven: comfortable with dashboards, pulling operational reports, and making decisions from numbersExperience running quality review or moderation programs (calibration, rubric design, scoring)Fluency in English mandatoryProficiency in project management tools (e.g., Jira, Notion, or similar)Nice to haveBackground in healthtech, marketplace, or two-sided platformsExperience working with AI-assisted support tools or automation workflowsFamiliarity with Intercom, Zendesk, or equivalent support toolingSQL knowledge or comfort querying data independentlyExperience onboarding a new org structure or consolidating teamsStrong plus — Spanish, Italian, Polish, or German language speaker.What to Expect from Our Hiring ProcessWe like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):1⃣ Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation.2⃣Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with your Hiring Manager and your potential manager in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too.3⃣Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.4⃣Additional/ Final Interview (Optional) – A final conversation with another senior stakeholder from our Global Team.5⃣ References & Offer!Why You’ll Love It Here Global Benefits – No matter where you are, you’ll have access to:Healthcare insurance – so you can focus on what matters.Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.Please note:At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.What We Believe InAt Docplanner, our values guide everything we do: Focus on results – we're here to make an impact. Think like an owner – take responsibility, drive outcomes. Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job.Don’t just take our word for it—check out our Glassdoor to hear what our people say!_We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. xiphteb We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.LocationBarcelonaAddressBarcelona, 08019Employment TypeFull timeLocation TypeHybridDepartmentDocplanner

Company DescriptionAt Docplanner Group, we’re on a mission to help people live longer, healthier lives. Sea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.Learn more about our products here:pro.doctoralia.esWhy join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success.What you will ownThe structure of our product knowledgeDefine and keep the content model for Docplanner product knowledge: small self-contained facts, how topics are organised, which labels and metadata we use, and what belongs to the internal knowledge base versus the external one for customers and doctors.Set the quality standard. Every fact carries a reference to where it came from (repository, file, place in the code), so anyone can check it again later instead of trusting it blindly.Choose one structure that works for both assistants, Kraken for customers and Noa for doctors, so we do not end up maintaining the same knowledge twice.Getting knowledge out of the codeWork directly in GitHub with read access to the monorepo and the other repositories. Find where the logic of a feature really lives, read it well enough to understand the rules and the special cases, and turn it into clear output that other people can review.Improve the way we generate this output, so that over time fewer facts need a person to confirm them. Simplifying is key.Protect one rule: every new or changed feature is generated from the code from day one. Older content is only redone when a release touches it, or when it is one of the most used topics in Kraken and in Customer Care. We are not going to rewrite the whole knowledge base in one big project.Our current internal knowledge baseReview what we have today, article by article, and decide what happens to each part: move it to the new structure, rewrite it, replace it with output generated from the code, or archive it because it is no longer useful.Propose the order of that work, with clear reasons based on how much each topic is used and how often it changes, and agree with the manager of the team.Lead the team through that work. You do not do it alone. You decide the method, you explain it, you review the result, and you keep the quality consistent across markets and people.Teaching the team to work in the new wayBring the team from writing articles to checking facts. This is a real change in habits, and it needs to be taught.Create the working guides, examples and short training sessions that make the new way easy to follow, and update them as the method changes.Build new skills inside the team: how to write a small self-contained fact, how to review generated content, how to spot a knowledge gap, how to work with content that lives in a repository, and how to test an AI assistant's answers.Be the person the team asks when they are not sure. Answer, and then write the answer down so the next person does not have to ask.The facts that are not in the codeIdentify the types of knowledge that the code simply does not contain: differences between markets and plans, the wording on screen, what the patient sees, screenshots. For each type, design a way of getting that information that we can repeat every time, together with Product Managers, Product Marketing and Product Experts.Run the review loop with the people who own each feature. Prepare the facts in a format that a person without a technical background can confirm, correct or reject quickly. Keep track of what came back wrong, and why.Keeping knowledge up to dateDefine how the knowledge stays current with dozens of releases every month: what triggers an update, who is alerted, and how fast we commit to make the change.Warn the Help Center team when a release makes published content wrong, and be precise enough that they can fix it without reading the whole article again.Working with the rest of the chainProduct Experts feed, test and improve the internal knowledge base. You make it easy for them to give input, and you keep them in the role of people who check facts rather than write them.The Help Center team publishes and maintains the content for customers, using your output. You own the format you hand over and the alerts you send. They own publishing.The owners of Kraken and Noa use your output. You agree with them what they receive, and you test the quality of the assistants' answers against a fixed list of questions.Engineering for access to the repositories, for the monorepo migration plan, and for anything that needs to change in the code so that knowledge can be extracted from it.QualificationsWhat will help you thrive?4 to 7 years of experience in technical writing, documentation engineering, knowledge management, developer experience, solutions engineering or something comparable, with real ownership. This is not a first job in the field.Real comfort with Git and GitHub: branches, pull requests, reading changes, finding your way around a large codebase you have never seen before, and reading code well enough to understand rules and special cases. You do not need to be a software engineer. You do need to be able to open a repository without someone sitting next to you.Experience designing content structures: small self-contained pieces of content, labels and metadata, standards that you defined and then made other people follow. Markdown, YAML or JSON as formats you use every day.Experience with documentation that lives in a repository: versioned, reviewed, and built like code, not kept in a folder of documents.A working understanding of how AI assistants use content: how they retrieve it, why a well-written article can still produce a bad answer, and how to test the answers instead of assuming they are fine.Proven ability to get busy experts to review facts quickly, and to design the format that makes that possible.Experience teaching a team a new way of working, and getting it to stick. Guides, examples, sessions, patience.The independence to build a role that has no precedent in the company: you will define it, defend its limits, and raise risks before they become blockers.Professional English, written and spoken (any additional language is a plus; Spanish, Portuguese, Polish, Italian...)What to Expect from Our Hiring ProcessWe like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):1⃣ Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation.2⃣Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Francesca Agostini and your potential manager in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too.3⃣ Business Case – A exercise with preparation time, designed to understand how you approach real-life problems. You’ll walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.4⃣ Additional/ Final Interview (Optional) – A final conversation with another Senior Leader or Peer from our Global Team.5⃣ References & Offer!Why You’ll Love It Here Global Benefits – No matter where you are, you’ll have access to:Healthcare insurance – so you can focus on what matters.Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.Please note:At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.What We Believe InAt Docplanner, our values guide everything we do: Focus on results – we're here to make an impact. Think like an owner – take responsibility, drive outcomes. Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job.Don’t just take our word for it—check out our Glassdoor to hear what our people say!_We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. xiphteb We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.LocationBarcelonaAddressBarcelona, 08019Employment TypeFull timeLocation TypeHybridDepartmentDocplanner

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Why join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands‑on. Shape the future, sustain growth – Make a difference now and build for long‑term success. As our organization continues to scale and evolve, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We’re looking for a smart, independent operator who can combine strategy, analytics, and Technical Project Management execution to help build the next generation of global, AI‑first Customer Success. Supporting the design and creation of the global Customer Success function of the future, relating to: • Insights (customer journey customisation, research projects, experimentation), • Productivity (product automations, operations effort optimisation and capacity utilisation), • Best practices (cross‑market sharing, external expertise/benchmarks) Help define, test, and roll out AI‑first Customer Success use cases. • Prioritize use cases according to impact., • Ensure they are practical, measurable, and adopted by teams., • Forward thinking in terms of scalability and customer journey. Independently leading data analytics and modelling with a special focus on Retention and Growth. • Data queries and solid understanding of data management topics (Superset, Tableau, SQL), • Machine learning application (prediction models, clustering, decision trees etc.), • Business/financial modelling (business analysis, forecasting, budget simulations) Supporting the execution of key strategic projects / initiatives in the markets, working hand in hand with local teams in our DP countries. • Scale results/experiments from one market into global projects, • Liaise with in‑market stakeholders to align on project direction and status, • Act as a TPM for selected initiatives, coordinating stakeholders, timelines, risks, and follow‑up., • You have 3–5 years of experience in strategy, operations, analytics, project management, or a related role., • Ideally, a Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational background., • Technical expertise in working with large data sets:, • Knowledge of Superset/Tableau/reporting tools - ability to edit/create dashboards, • Knowledge of SQL, DBT and experience in working with databases - e.g. from prior BI experience, • Desirable but not mandatory - knowledge and passion for data science (Python modelling experience; knowledge of the key data science algorithms: clustering, regression, decision trees, x‑gradient boost, etc.), • Desirable proven experience in designing and implementing advanced analytics (data preparation, feature engineering, sample management, model validation and productization)., • Prior experience in business analysis and modelling will be a plus (financial models, forecasting, business performance measurement etc.)., • Interest in and practical ability to apply AI in Customer Success operations., • Proven experience working with multicultural teams, demonstrated communication skills and ability to navigate within a complex organisation., • Demonstrated experience in collaborating with both data engineering and product/operational teams - experience on operating and improving “live” processes., • Able to package insights and communicate with stakeholders/ lead working sessions with teams., • You’re fluent in English (any other languages specially Spanish, Portuguese & Polish - are a plus!). This role is remote first and can be ideally based in Spain. On a second note, Poland, Mexico or Brazil. • Healthcare insurance – so you can focus on what matters., • Wellness that works for you – from gym memberships to mental health support, we’ve got you covered., • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance., • Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers, transport allowances, or extended parental leave., • Career Growth – You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross‑functional projects., • A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment., • Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules., • Office hubs – You’re welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. We are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. #J-18808-Ljbffr

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: pro.doctoralia.es Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands‑on. Shape the future, sustain growth – Make a difference now and build for long‑term success. This role sits at the intersection of Customer Success, operations, and special projects for our B2C business. As our organization continues to scale and evolve, we need strong Project Management skills to scale new products and processes across the CS organization. We’re looking for a smart, independent operator who can combine stakeholder management, strategy, analytics, and Project Management execution. You will help define processes, metrics, and ways of working that let local teams operate consistently at global scale. Our company has grown from a small startup into a global organization, and this role is central to the next phase of that journey. You will help ensure new products and process changes land in the local markets This is a role for someone who enjoys solving ambiguous problems and leading with data, bringing structure to complexity, and making things happen across multiple stakeholders. Act as a counterpart to Global VP in scaling key products and processes, fully owning the outcomes of the projects and key Customer Success KPIs: onboarding quality, health score, and retention Act as a Project Owner for selected initiatives, coordinating stakeholders, timelines, risks, and follow-up, working hand in hand with local teams Focus on implementing new products across existing product suite and customer base Scale results, experiments, and learnings from one market into global project Liaise with in‑market stakeholders to align on project direction and status, and drive KPIs in alignment with local priorities Collaborate with global product team to build a product that our customers love Lead specific parts of the customer journey, such as onboarding of new customers; own the onboarding success KPI and drive continuous improvement Collaborate with Ops team on efficiencies and AI solutions to lift onboarding success and customer satisfaction Experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business. You solved a business wide problem: defined the challenge, built the project plan, executed on it, and achieved the target KPIs. Data/AI‑literate: you can read dashboards, interpret KPIs, and design experiments and segmentation. You can build models independently with AI and partner with BI team for more complex challenges Strong cross‑functional orchestrator in a multicultural team; you can align product, marketing, and local teams, build trust quickly, and make decisions without formal authority You combine strategic thinking with a strong execution mindset, favoring problem‑solving and iterative progress over theoretical frameworks detached from business reality Fluent English and a working additional language from the Group (Spanish, Brazilian‑Portuguese, Italian) We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role): • Intro Chat – A first call with our Talent Partner Amadeo Duran to explore mutual fit around relevant skills, value alignment, and motivation., • Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Antonia Bralic Tomic and your potential manager in this role. Take this chance to ask anything on your mind - it’s just as much about making sure we’re the right fit for you, too., • Business Case – A take‑home exercise incl. a few days' preparation time, designed to understand how you approach real‑life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager + peers to discuss your thoughts and findings., • Stakeholder/Final Interview – A conversation with a senior leader from the Global Customer Success team to get a sense of how you might collaborate together and to explore team fit., • References & Offer! Global Benefits – No matter where you are, you’ll have access to: Healthcare insurance – so you can focus on what matters. Wellness that works for you – from gym memberships to mental health support, we’ve got you covered. Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross‑functional projects. A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You’re welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. At Docplanner, our values guide everything we do: Focus on results – we’re here to make an impact. Think like an owner – take responsibility, drive outcomes. Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job. Don’t just take our word for it—check out our Glassdoor to hear what our people say! #J-18808-Ljbffr

Company DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives. Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here:pro.doctoralia.esWhy join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success. Job DescriptionThis role sits at the intersection of Customer Success, operations, and special projects for PMS (Practice Management Systems) — the software Docplanner clinics use to manage their agenda, EHR, invoicing, and patient records. This spans the third-party PMSs Docplanner has acquired or integrated with: Feegow in Brazil, Clinic Cloud in Spain, GIPO in Italy, MyDr in Poland. As PMS expands across products, clinic setups, and markets, we are looking for someone who can bring structure to a complex, fast-moving space: shaping how we onboard, engage, and retain PMS customers, driving down early and preventable churn, and helping define the processes, metrics, and ways of working that let local teams operate consistently at global scale. It's a strategic but highly hands-on role, ideal for someone who enjoys navigating ambiguity across local vs. global priorities, product vs. GTM alignment, and multiple PMS products and markets, while building scalable operations from the ground up. How will you make an impact? Own and evolve the PMS Customer Success operating model — onboarding, engagement, retention, and churn prevention — across all PMS products and markets (Feegow, Clinic Cloud, GIPO, MyDr, and others as the portfolio evolves).Drive the onboarding process revamp across PMS products, building on templates in specific markets and rolling it out across acquired companies. Own the early-churn initiative: the three-tier touchpoint model (post-onboarding, farming scoring, preventive churn), pushing it from manual/ticket-based execution toward CRM automation, as we progressively migrate CRM processes from Hubspot to Salesforce. Build the performance layer for PMS CS: KPIs, dashboards, and cohort views across onboarding quality, farming/retention scores, and preventive churn — partnering with BI, CRM/Ops, and the Retention team. Standardize local-team governance and ways of working across markets, closing the gap between how countries currently run PMS CS and a consistent, data-driven global model. Help translate product priorities into actionable local execution and surfacing local realities back to product/global. Track performance of PMS CS initiatives, monitoring spend and flagging risk proactively. Contribute to broader Clinics/Enterprise Customer Success strategic projects as the function evolves. QualificationsWhat will help you thrive? Has solid experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business. Brings prior exposure to at least one of SaaS, healthcare, or B2B operations; experience across two is a strong plus. Understands core Customer Success topics — onboarding, retention/farming, churn prevention, and customer journeys. Is very proficient working with data: defining KPIs and translating business needs into reporting and dashboard requirements, comfortable partnering closely with BI.Has experience working across multiple markets or in global/local operating models, and can translate global priorities into local execution and back. Has hands-on experience with CRM tools such as Salesforce or HubSpot, and understands how customer/product-usage data supports operational decisions. Is highly hands-on, resourceful, and comfortable operating in ambiguity across several products and markets at once. Knows how to coordinate across multiple stakeholders and functions — product, local CS/country leadership, BI, retention — without relying on formal authority. Communicates clearly, builds trust quickly, and can navigate a complex, multi-market stakeholder landscape. Combines strategic thinking with a strong execution mindset, favoring problem-solving and iterative progress over theoretical frameworks detached from business reality. Fluent English is a must; Spanish or Portuguese is a strong plus given the concentration of PMS markets. What to Expect from Our Hiring ProcessWe like to keep things transparent and efficient! Here's what the process usually looks like (though it might vary slightly depending on the role):1⃣ Intro Chat – A first call with our Talent Partnerto explore mutual fit around relevant skills, value alignment, and motivation.2⃣TestGorilla – (SHL numerical reasoning assessment).3⃣Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with and your potential manager (Valentina Nannini) in this role. Take this chance to ask anything on your mind—it's just as much about making sure we're the right fit for you, too.4⃣Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You'll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.5⃣ Additional/ Final Interview (Optional) – A final conversation with another peer from our Global Team.6⃣ References & Offer! Why You'll Love It Here Global Benefits – No matter where you are, you'll have access to: Healthcare insurance – so you can focus on what matters. Wellness that works for you – from gym memberships to mental health support, we've got you covered. Time off that counts – whether it's a vacation, your birthday, or just a day to recharge, we believe in balance. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. Career Growth – We're growing, and so can you! You'll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. Flexibility That Works for You – Remote work and flexible hours aren't just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. What We Believe InAt Docplanner, our values guide everything we do: Focus on results – we're here to make an impact. Think like an owner – take responsibility, drive outcomes. Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job. Don't just take our word for it—check out our Glassdoor to hear what our people say!_We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. xqysrnh We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. LocationSpain; Barcelona; MadridAddressSpain, SpainEmployment TypeFull timeLocation TypeRemoteDepartmentDocplanner

The Copyrights Specialist is responsible for ensuring the integrity of musical asset data and resolving ownership conflicts for publishers, especially on YouTube. This comprehensive role involves the end-to-end management of asset copyrights, from initial verification and data enrichment to complex conflict resolution within YouTube's Content Management System (CMS). The specialist collaborates across teams to maintain accurate metadata, track operational KPIs, and ensure seamless ownership transfers, directly contributing to BMAT's commitment to operational excellence in rights management. Job Responsibilities - Identify, review and resolve asset conflicts for publishers on YouTube. - Utilize advanced asset verification techniques to research and confirm composition ownership and copyright metadata. - Perform technical conflict resolution tasks within YouTube's CMS, including ownership share adjustments and removals. - Manage processes through the BMAT conflict resolution platform to enhance asset quality and resolution speed. - Analyze conflict data to report on critical KPIs, including OK/KO rates, root causes, and territory-specific trends. - Research major catalogue acquisitions and facilitate smooth ownership transfers for clients. - Identify and escalate findings regarding "bad actors" and systemic issues on digital platforms to leadership Requirements - 2+ years of Admin and/or Copyright experience within the Music Industry is a must (e.g. Documentation or Distribution department of a CMO, Catalog department with a Publisher, Processing Partner). - A good understanding of CISAC tools, standards and business rules is a plus. - Proven experience in copyright management, asset verification, and conflict resolution within digital content platforms. - Strong proficiency working with Spreadsheets and experience with YouTube CMS. Exceptional analytical, problem-solving, and time management skills. - Ability to track and analyze operational KPIs and integrate data enrichment into daily workflows. - Excellent communication skills in English, both verbal and written. - Adaptability to a fast-paced environment and changing company needs. Expectations of the Role Within 30 Days: During the first month, your primary focus will be on familiarising yourself with essential aspects of the role and supporting foundational tasks: - Collaborate with the Copyrights team to understand objectives and workflows. - Assist in analyzing relations between musical works and sound recordings, including detecting errors in the automatic reconciliation processes. - Participate in regular reviews of high-impact conflicts and begin utilizing BMAT conflict resolution platform for basic asset resolution. Within 60 Days: By the second month, you'll be expected to take on more complex responsibilities and actively contribute to team projects: - Coordinate and assess QA processes to ensure quality in BMAT deliverables. - Perform advanced operational conflict resolution tasks within YouTube's CMS. - Ensure the correct application of client-claiming rules and ownership-share adjustments. - Collaborate with various teams within BMAT to understand their operational objectives and workflows. - Proactively share strategic insights with the Copyrights Manager regarding conflict trends. Within 90 Days: At the end of the probationary period, you'll be expected to manage tasks and contribute to strategic planning autonomously: - Track and report on critical KPIs (e.g., OK/KO rates, root causes) and facilitate complex ownership transfers. - Become an active contributor within the team, capable of improving processes based on operational experience. Benefits You Can Enjoy - Flexible working hours and location - Flat hierarchy - You can make the role your own and run your own development - Online language classes to improve your Spanish or English - Online and onsite courses and music industry workshops run by inhouse experts - We’ll provide you with all equipment needed for you to be comfortable - Unlimited time off because we believe that you know best when you need to rest. - Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/ Who the FAQ are BMAT BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 250 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, New Jersey, Oslo, LA, Singapore, Tokyo, Manila, Bangkok and Lagos. We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music and the excitement for innovative technology have proven to make a good combination. BMAT has grown as a company of companies. Within BMAT there are a number of products and services that developed semi autonomously for different players – Digital Service Providers, Publishers and Collective Management Organisations. Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.

At BMAT Music Innovators, we connect music usage data with the information needed to identify rights holders and support accurate royalty distribution. Our work combines music expertise, data, technology, and operational delivery. We're looking for an Operations Specialist who enjoys analyzing how things work, solving complex problems, and finding better ways to get things done. In this role, you'll work at the intersection of clients, data, operations, and technology. You'll assess customer needs, coordinate operational delivery, and collaborate with technical teams to turn challenges into practical, scalable solutions. What you'll do - Understand and deliver: Learn our services and operational workflows, grasp client needs, and ensure reliable execution. - Bridge business and technology: Translate business requirements into clear technical specifications and communicate technical concepts to non-technical stakeholders. - Analyze data and solve problems: Investigate datasets, identify inconsistencies, uncover root causes, and turn findings into actionable improvements. - Improve and automate: Spot repetitive tasks, streamline inefficient workflows, and partner with relevant teams to implement automation. - Collaborate across teams: Work closely with clients, Operations, Engineering, and other internal stakeholders to resolve issues and improve service delivery. - Drive scalability: Look for opportunities to reduce operational effort and enhance quality as our services and customer needs evolve. Requirements What we're looking for - 3+ years of experience in project management, technical account management, or client support within technical environments. - Highly organized multitasker with strong attention to detail. - Initiative, drive, enthusiasm, and entrepreneurial attitude. - Excellent decision-making, critical thinking, and problem-solving. - Passion for listening, asking, understanding, and communicating. - Love for teamwork and learning. - Technical literacy: you can follow technical discussions, understand concepts such as backend and frontend systems and data pipelines, and read and write technical documentation. Coding experience is welcome but not required. - Be comfortable dealing with a large amount of data and numbers. - Fluency in English is a must. Proficiency in Indonesian or Filipino are a plus but not mandatory. - Based in Europe or APAC region Knowledge or experience about music publishing and internal CMOs documentation and distribution processes is highly desired. What success looks like Within 30 days: Understand BMAT's services, the team's operational responsibilities and the main data and technical workflows. Within 60 days: Take ownership of assigned operational responsibilities, lead client communication and deliver a straightforward assignment using existing processes and guidance. Within 90 days: Work independently on core responsibilities, contribute to problem-solving and identify opportunities to improve or automate existing workflows. Benefits You Can Enjoy - Flexible working hours and location - Unlimited time off because we believe that you know best when you need to rest. - You can make the role your own and run your own development - Flat hierarchy - Online language classes to improve your Spanish or English - Online and onsite courses and music industry workshops run by inhouse experts - We’ll provide you with all equipment needed for you to be comfortable - Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/ Who the FAQ are BMAT BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 200 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos. We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination. Join us from wherever you are on our mission to help make music live forever. Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.

The Operations Internship is a hands-on programme for students and early-career professionals who want to leverage advanced technical skills to optimise business processes and deliver high-impact, scalable solutions in the music tech industry. In this transversal role, you will act as a bridge between client needs and robust technical execution. Not only in achieving its objectives but in implementing automation solutions. Your contributions will directly impact the quality and efficiency of deliveries to BMAT customers, making you an integral part of our mission. Key Responsibilities - Actively participate in the troubleshooting and technical problem-solving for complex issues affecting the quality of our monitoring and reporting services. - Contribute to the maintenance and evolution of our operational and recording systems (familiarity with Linux/Bash scripting is a strong plus). - Design and implement automation scripts and tools (using languages like Python and SQL/MongoDB) to replace manual tasks, optimising the management of large volumes of data. - Ensure data quality and the scalability of implemented solutions, providing clear technical documentation for knowledge transfer. You will collaborate closely with the Operations team and the Business Line, reporting directly to the Operations Manager. Requirements - Preferably +1 year experience working with large datasets, focusing on data analysis or data processing. - Experience managing larger, multi-step projects or client setups. - Experience providing direct client support in a technical environment. - Strong sense of ownership and commitment to delivering excellent service and results to assigned clients. - Knowledge and experience in the music industry is preferred but not mandatory. - Strong computer literacy and data handling skills, including proficiency in Microsoft Excel. - Experience with coding and database access is a plus. Basic skills in Python, SQL/MongoDB, or Bash scripting are highly valued. - Comfortable dealing with large amounts of data and numbers. - Demonstrate strong organisational skills and attention to detail. - Possess excellent communication skills, both verbal and written. - Ability to prioritise tasks and manage multiple responsibilities effectively. - Ability to maintain confidentiality and handle sensitive information with discretion. - Proactive attitude with a willingness to learn and take initiative. - Collaborative team player with the ability to work effectively in a fast-paced environment. - Fluency in English is a must. Please note: We are hiring for multiple Operations positions, and language requirements may vary depending on the role. Fluency in English is required for all positions, while additional languages such as French, Italian or Portuguese may be required for specific roles. Expectations of the role Within 30 Days: - During the first month, your primary focus will be on familiarising yourself with essential aspects of the role and supporting foundational tasks. - Gain understanding of our products and their value proposition for our clients. - Execute your tasks under the supervision of the Operations Manager. Within 60 Days: - By the second month, you'll be expected to autonomously manage tasks and actively contribute to projects. - Take care of the Key Responsibilities autonomously, ensure the desired outcome. - Support Operations and contribute to the team objectives and workflows. - Report incidents to the Operations Manager as well as propose potential improvements. Internship Details Duration: 4 Months Workload: Up to 40 hours/week Location: Hybrid (Barcelona preferred, some remote work possible) Compensation: Paid internship How to Apply 1. Soft & Technical skills test After you submit your application, we'll email you the details on how to take your placement test. 2. Application review After completing the test, our People team will review your submission and select candidates for the next stage. 3. Call with People Selected candidates will have a short conversation with our People team to discuss motivations, expectations, and fit. 4. Technical Challenge / Final Assessment Candidates will complete a practical task or technical evaluation to demonstrate their hands-on problem-solving skills. 5. Interview with Mentoring Team The final stage is a technical and project-focused interview with the operations team mentors who will guide you during the internship. Benefits You Can Enjoy - Flexible working hours and location - Flat hierarchy - You can make the role your own and run your own development - Online language classes to improve your Spanish or English - Online and onsite courses and music industry workshops run by inhouse experts - We’ll provide you with all equipment needed for you to be comfortable - Unlimited time off because we believe that you know best when you need to rest. - Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/ Who the FAQ are BMAT BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 250 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, New Jersey, Oslo, LA, Singapore, Tokyo, Manila, Bangkok and Lagos. We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music and the excitement for innovative technology have proven to make a good combination. BMAT has grown as a company of companies. Within BMAT there are a number of products and services that developed semi autonomously for different players – Digital Service Providers, Publishers and Collective Management Organisations. Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.

Company DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives. Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here:pro.doctoralia.esWhy join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success. Job DescriptionThis role is remote within BrazilYour main project is the listing-based pricing rollout across markets. You'll diagnose what's working, propose fixes, get local and global teams on board, and roll out to new countries with clear targets and a steady weekly cadence. You'll also shape how the model evolves for next year. You'll own the ARPU (average revenue per user) target for the segment. Alongside the main project, you'll: Move the ARPU target through specific pricing moves: tighter discount discipline, package mix shifts, price resets by market. Dig into anomalies fast. Spot pricing opportunities across the marketplace that no one's looking at, and make the case for them. Own the segment's pricing recommendations to GTM leadership: propose the moves, defend the trade-offs with data, turn decisions into rollout plans. Drive alignment across sales, local commercial, and global teams on contested pricing calls, without formal authority. Generate optimization hypotheses grounded in data. Design and run behavioral experiments to validate pricing moves before scaling them. Adjust and follow up on budget assumptions as we learn from the market. Maintain country price lists in our internal systems. QualificationsWhat will help you thrive?5+ years in pricing, ideally SaaS or marketplaceDirect experience working with GTM or sales leaders on pricing decisionsThorough with data. You back conclusions with numbers. Comfort with ambiguity: you know when to stop analyzing and start testingAbility to explain complex numbers simplySQL good enough to pull your own dataStrong Google Sheets skillsProfessional English, comfortable in meetings and writing (B2 or above)Degree in economics, math, business, or similarWhat to Expect from Our Hiring ProcessWe like to keep things transparent and efficient! Here's what the process usually looks like (though it might vary slightly depending on the role):1⃣ Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation.2⃣ TestGorilla – (SHL numerical reasoning assessment).3⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. 4⃣ Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Douglas Giehl (Global Pricing Director) and your potential manager in this role. Take this chance to ask anything on your mind—it's just as much about making sure we're the right fit for you, too.5⃣ References & Offer! Why You'll Love It Here Global Benefits – No matter where you are, you'll have access to: Healthcare insurance – so you can focus on what matters. Wellness that works for you – from gym memberships to mental health support, we've got you covered. Time off that counts – whether it's a vacation, your birthday, or just a day to recharge, we believe in balance. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. Career Growth – We're growing, and so can you! You'll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. Flexibility That Works for You – Remote work and flexible hours aren't just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. What We Believe InAt Docplanner, our values guide everything we do: Focus on results – we're here to make an impact. Think like an owner – take responsibility, drive outcomes. Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job. Don't just take our word for it—check out our Glassdoor to hear what our people say!_We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. xqysrnh We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. LocationBarcelonaAddressBarcelona, 08019Employment TypeFull timeLocation TypeHybridDepartmentDocplanner

Job ID: 15136Type of role: Full-timeInterest: Serve Clients / ConsultingSkill group: CSS Pre-AssociateFunctions: Operations, Organizational Structure, Risk & Resilience, Strategy & Corporate Finance, SustainabilityIndustries: Aerospace & Defense, Automotive & Assembly, Capital Projects & Infrastructure, Chemicals, Consumer Packaged Goods, Electric Power & Natural Gas, Financial Services, Healthcare Systems & Services, High Tech, Industrials & Electronics, Life Sciences, Media & Entertainment, Metals & Mining, Oil & Gas, Paper & Forest Products, Private Capital, Public Sector, Retail, Semiconductors, Social Sector, Telecommunications, Travel, Transport & LogisticsRegion: AllLocations: Abu Dhabi (United Arab Emirates) | Addis Ababa (Ethiopia) | Athens (Greece) | Atlanta (United States) | Auckland (New Zealand) | Austin (United States) | Baku (Azerbaijan) | Bangkok (Thailand) | Barcelona (Spain) | Beijing (China) | Belo Horizonte (Brazil) | Berlin (Germany) | Bogota (Colombia) | Boston (United States) | Brisbane (Australia) | Bucharest (Romania) | Budapest (Hungary) | Buenos Aires (Argentina) | Cairo (Egypt) | Calgary (Canada) | Canberra (Australia) | Casablanca (Morocco) | Charlotte (United States) | Chicago (United States) | Cleveland (United States) | Cologne (Germany) | Columbus (United States) | Connecticut ¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación. • Darien (United States) | Copenhagen (Denmark) | Dallas (United States) | Denver (United States) | Detroit (United States) | Doha (Qatar) | Dublin (Ireland) | Dusseldorf (Germany) | Frankfurt (Germany) | Geneva (Switzerland) | Gothenburg (Sweden) | Guatemala City (Guatemala) | Hamburg (Germany) | Hanoi (Vietnam) | Helsinki (Finland) | Hong Kong SAR (China) | Houston (United States) | Implementation/Monterrey (Mexico) | Jakarta (Indonesia) | Johannesburg (South Africa) | Kuala Lumpur (Malaysia) | Kuwait (Kuwait) | Kyiv (Ukraine) | Lagos (Nigeria) | Lima (Peru) | Lisbon (Portugal) | London (United Kingdom) | Luanda (Angola) | Madrid (Spain) | Manama (Bahrain) | Manila (Philippines) | Medellin (Colombia) | Melbourne (Australia) | Mexico City (Mexico) | Miami (United States) | Milan (Italy) | Minneapolis (United States) | Monterrey (Mexico) | Montreal (Canada) | Munich (Germany) | Nairobi (Kenya) | New Jersey (United States) | New York (United States) | Operations/Beijing (China) | Operations/Hong Kong SAR (China) | Operations/Seoul (South Korea) | Operations/Shanghai (China) | Operations/Shenzhen (China) | Operations/Taipei (Taiwan) | Operations/Tokyo (Japan) | Osaka (Japan) | Panama City (Panama) | Paris (France) | Perth (Australia) | Philadelphia (United States) | Pittsburgh (United States) | Prague (Czech Republic) | Private Equity/Germany (Germany) | Private Equity/Madrid (Spain) | Private Equity/Milan (Italy) | Private Equity/Paris (France) | Quito (Ecuador) | Raleigh (United States) | Rio de Janeiro (Brazil) | Riyadh (Saudi Arabia) | Rome (Italy) | Salvador (Brazil) | San Francisco (United States) | San Jose (Costa Rica) | Santiago (Chile) | Santo Domingo (Dominican Republic) | Sao Paulo (Brazil) | Seattle (United States) | Seoul (South Korea) | Shanghai (China) | Shenzhen (China) | Silicon Valley (United States) | Singapore (Singapore) | Southern California (United States) | St. Louis (United States) | Stockholm (Sweden) | Strategy & Corporate Finance/Beijing (China) | Strategy & Corporate Finance/Germany (Germany) | Strategy & Corporate Finance/Hong Kong SAR (China) | Strategy & Corporate Finance/Milan (Italy) | Strategy & Corporate Finance/Rome (Italy) | Strategy & Corporate Finance/Shanghai (China) | Stuttgart (Germany) | Sydney (Australia) | Taipei (Taiwan) | Tech & AI/Amsterdam (Netherlands) | Tech & AI/Bangkok (Thailand) | Tech & AI/Beijing (China) | Tech & AI/Berlin (Germany) | Tech & AI/Cologne (Germany) | Tech & AI/Dusseldorf (Germany) | Tech & AI/Frankfurt (Germany) | Tech & AI/Geneva (Switzerland) | Tech & AI/Hamburg (Germany) | Tech & AI/Hong Kong SAR (China) | Tech & AI/Jakarta (Indonesia) | Tech & AI/Kuala Lumpur (Malaysia) | Tech & AI/Lima (Peru) | Tech & AI/Lisbon (Portugal) | Tech & AI/London (United Kingdom) | Tech & AI/Madrid (Spain) | Tech & AI/Milan (Italy) | Tech & AI/Munich (Germany) | Tech & AI/Paris (France) | Tech & AI/Rio de Janeiro (Brazil) | Tech & AI/Sao Paulo (Brazil) | Tech & AI/Shanghai (China) | Tech & AI/Shenzhen (China) | Tech & AI/Singapore (Singapore) | Tech & AI/Stockholm (Sweden) | Tech & AI/Stuttgart (Germany) | Tech & AI/Taipei (Taiwan) | Tech & AI/Tokyo (Japan) | Tech & AI/Vienna (Austria) | Tech & AI/Zurich (Switzerland) | Tel Aviv (Israel) | Tokyo (Japan) | Toronto (Canada) | Vienna (Austria) | Warsaw (Poland) | Washington DC (United States) | Zagreb (Croatia) | Zurich (Switzerland)Job Salary Benefits: $90,000-$90,000Compensation Range: $112,000 • $125,000Compensation Range Canada: $100,000, • $100,000Compensation Range Italy: EUR 45,000, • EUR 45,000Created: 2012-05-21Apply: you'll work withDriving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture • doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else. When you join us, you will have: Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family. What you'll doAs a business analyst, you will join a client service team and take ownership of a workstream to solve some of the toughest challenges our clients face. And these aren't just any clients—they're some of the most influential organizations around, from Fortune 500 giants to innovative startups. We will expect you to go the extra mile, delivering solutions that solve immediate problems and drive long-term change. And we'll rely on your judgment and integrity to ensure our recommendations are effective and long-lasting. You will take on a role that goes beyond advising. You'll be at the heart of the action—helping to uncover the true challenges behind a client's strategy and creating actionable plans that drive real change. Working alongside clients and other McKinsey colleagues, you'll combine research, analyzing data, interviews, and brainstorming to generate fresh insights and breakthrough solutions. Your commitment to our values will be crucial in earning our clients' trust and delivering results that matter. As you collaborate directly with clients, you'll help them solve problems, refine strategies, and implement transformations. By equipping them with the tools and knowledge to continue innovating and improving after we've left, you'll ensure the impact of our work endures. In doing so, you'll uphold McKinsey's commitment to making a meaningful difference in the industries and communities we serve. Your backgroundTypically, an undergraduate degree with less than 4 years of work experience; Requirements may vary by country or practice. Excellent organization capabilities, including the ability to initiate tasks independently and see them through to completion. Strong communication skills, both verbal and written, in English and local office language(s), with the ability to adjust your style to suit different perspectives and seniority levels. Proficient in rational decision making based on data, facts, and logical reasoning. Ability to create work product-focused materials / outputs, which may include PowerPoint decks, Excel models, articles, or other written deliverables. Exceptional time management to meet your responsibilities in a complex and largely autonomous work environment. Ability to work or attend meetings outside of traditional business hours or take on projects with limited or no notice at times. xqysrnh Ability to travel to and work in varying environments that may be challenging and/or not accessible (e.g., factories, hospitals, mines).

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, we connect millions of patients with doctors across 13 countries. Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently so they can focus on caring for their patients. Learn more about our products here: pro.doctoralia.es Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success. The Risk & Compliance team ensures Docplanner meets regulatory requirements while supporting safe, scalable, and innovative healthcare solutions. As our products increasingly transition into medical device territory, regulatory compliance is a core enabler of our growth, trust and ability to operate globally. We are hiring a Senior Healthcare Regulatory Specialist (SaMD) to join our global team. In this role, you will act as the Person Responsible for Regulatory Compliance (PRRC) under EU Medical Device Regulation (MDR), partnering closely with Product, Engineering, Machine Learning and Data, Customer Care and Legal teams to ensure our Software as a Medical Device (SaMD) products meet regulatory requirements across Europe. You will play a key role in enabling Docplanner to operate safely, compliantly and at scale in an increasingly regulated digital healthcare environment. This is a new and highly impactful opportunity, where you will help build and strengthen our regulatory framework, directly supporting one of Docplanner’s core strategic priorities: EU MDR compliance and global expansion. You’ll gain exposure to innovative healthtech and AI-driven products, and work with cross-functional teams across multiple markets. • EU MDR Compliance: Achieve mandatory Medical Device Regulation certification to maintain European market access., • Support Global Certification Processes: Lead MDR certification and other accreditation (ISO, C5) processes across target jurisdictions to enable market expansion and continuance., • Establish Compliant Governance Framework: Build robust governance systems that stakeholders and customers can trust, ensuring business integrity and regulatory adherence., • Risk Mitigation & Business Protection: Prevent regulatory fines and reputational harm that could impact our ability to serve patients and healthcare providers., • Process Optimization: Continuously assess and improve compliance processes to align with the dynamic needs of the increasingly regulated digital healthcare industry., • Strong knowledge of EU Medical Device Regulation (MDR), particularly in a Software as a Medical Device (SaMD) context., • Practical experience in medical device regulatory affairs and solid understanding of Quality Management Systems (QMS) and regulatory governance frameworks., • Relevant academic background (law, medicine, pharmacy, engineering, or scientific field) or the equivalent hands-on experience in medical device regulatory/QMS experience., • Experience with EUDAMED, CAPA systems, and post-market surveillance tools., • Ability to manage cross-functional regulatory projects independently and work with multiple stakeholders., • Strong communication skills with both internal teams and external regulatory authorities., • Fluent in English; Spanish or other EU languages are a plus., • Knowledge of the EU AI Act., • Familiarity with Agile / software development environments. The position is based in Spain and we are remote-friendly. • Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation., • Business Case – A take-home exercise to understand how you approach real-life problems and regulatory scenarios, followed by a collaborative discussion with the hiring manager and team., • Technical Interview – A deeper conversation about your background and experience with EU MDR and compliance, with the potential manager and team., • Operational Interview – Discussion focused on operational fit, QMS integration and cross-functional collaboration., • Final Interview – A final chat focused on cultural fit, values and strategic alignment., • References & Offer Global Benefits – No matter where you are, you’ll have access to: • Healthcare insurance – so you can focus on what matters., • Wellness that works for you – from gym memberships to mental health support., • Time off that counts – vacation, birthday, or a day to recharge., • ESOP (Employee Share Option Plan) after 6 months with us. Local Perks – Depending on location, local benefits like meal vouchers, transport allowances, or extended parental leave. Career Growth – Opportunities to learn and develop through team or cross-functional projects. A Truly Global Team – Work with talented people from around the world in a diverse and inclusive environment. Flexibility That Works for You – Remote work and flexible hours; office hubs available in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: We currently cannot sponsor visas for this position. You must have the legal right to work in your country of residence or the location of the role. At Docplanner, our values guide everything we do: Focus on results – we’re here to make an impact. 🧠 Think like an owner – take responsibility and drive outcomes. ✂️ Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job. Don’t just take our word for it—check out our Glassdoor to hear what our people say! We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. #J-18808-Ljbffr