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pTFL Group in Spain (Cataluña, Igualada) seeks a Customer Service EMEA specialist to process orders, resolve complaints, and ensure a positive customer experience across in-person and remote channels. You will be the frontline contact, supporting sales and service operations in a global team. /ppThe role includes order-to-cash activities in SAP, master data maintenance, price inquiries, and claims handling. Fluency in English and Arabic is required, with German and French a plus; strong /p #J-18808-Ljbffr

ppTFL is producing speciality chemicals for the leather industry and related industries on a global scale. TFL offers innovative products and solutions to tanneries, leather processing companies, coaters and other industries, always striving to introduce innovative chemicals and application methods to the market. Our business activities comprise of the development, production and marketing of specialty chemicals such as tanning agents and dyestuffs, which enable our customers, to create an attractive final article. /p pOur industry experts are serving customers in their daily business; we understand their thinking, needs and every day-challenges. Our deep knowledge in application technology allows us to add value to their final articles. /p h3Position purpose /h3 pThe Customer Service EMEA will be providing frontline support to customers by processing customer orders, resolving complaints, and ensuring a positive customer experience. The role includes managing both in-person and remote communications, maintaining accurate records, and supporting overall service operations. This function plays an important role in enhancing customer satisfaction. /p h3Primary Responsibilities and Accountabilities /h3 ul liServe as the first point of contact for customers /li liRespond to customer inquiries, requests, and complaints in a timely and professional manner /li liProvide accurate information about products, services, policies, and procedures /li liHandle and resolve customer issues or escaly complex cases to appropriate departments /li liMaintain Order to Cash process: ul lireceive and book sales orders in SAP, /li licreate deliveries and shipments, /li liinvoice handling incl. soliciting payments /li /ul /li liMaintain master data such as sales conditions and customer information in SAP /li liCommunication with customers including price offers and declarations /li liHandle customer claims in quality system (open – verify – manage actions – communicate – closure) /li liSupport TFL Spain activities /li /ul h3Your Background /h3 ul liBachelor’s degree in foreign trade or equivalent professional experience /li liFluent English and Arabic (written and spoken), German and French are a plus /li liGood communication skills with proven track record of various customer contacts /li liProactive personality with the ability to work in a global team set‑up /li liExcellent organizational skills, accuracy, and attention to detail /li liExperienced user in MS Office Applications and all relevant order-to-cash SAP transactions /li /ul /p #J-18808-Ljbffr

Especialista en Servicio al Cliente para empresa de logística, gestionando consultas, resolviendo incidencias y asegurando la satisfacción del cliente.Requiere nivel nativo de italiano y First Certificate de inglés.