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Dutch Customer Service in Valencia Explore the City of Arts and Sciences, admire the Valencia Cathedral, and enjoy the Mediterranean lifestyle 🌊🍊. Discover Spanish culture, learn the language 🇪🇸, and work for one of the world’s leading communication companies! 💼 Want to take the next step and start this new adventure? Check out this role! 🚀 💬 Your role • You’ll be part of a dynamic international team handling customer questions related to credit cards 💳., • The processes are simple, but accuracy and responsibility are key! 🔐, • Your job focuses on security, privacy, and protecting customer data — making sure every call ends with a smile and peace of mind 😊, • 🧭 Daily tasks, • 🔒 Block lost or stolen credit/debit cards, • 📞 Handle inquiries from cardholders, • 🪪 Verify identities and explain next steps, • 💳 Check and unblock temporarily blocked cards, • 📁 Process claim files efficiently, • 🎓 Training & Support, • You’ll receive a 5-day training, including a full day of hands-on practice 👩‍💻 Learn everything about privacy, communication & security — we’ve got you covered! 🎯 🌟 Your profile • 💬 Fluent in Dutch, • 🗣️ Good level of English, • 🎧 Experience in customer service, • 💡 Communicative, empathetic & disciplined, • 💪 Accurate, reliable & patient, • 🌈 Solution-oriented with a positive mindset 🎁 Benefits • 💰 Paid training, • 🇪🇸 Free weekly Spanish lessons, • 🎉 Fun & friendly call center atmosphere, • 🍽️ Meal & transport cards + private insurance, • ☕ Free fruit & coffee every day, • 📈 Growth & promotion opportunities, • 🎊 4 company outings per year, • 🏖️ Work & live in sunny Valencia! Working hours: Shifts are scheduled from Monday to Sunday between 8:00h and 24:00h. The hours will always be distributed over 4 or 5 days. Over the longer term, candidates will be scheduled for at least half the number of weekends. Between 22:00 and 06:00 and on Sundays, the office is closed, which means that the following shifts cannot work from the office: • Sunday shifts, • Shifts from 15:30 – 00:00, • Shifts from 20:00 – 00:00, • Evening shift from 11:30 to 00:00 (working from home), • Night shift from 23:30 to 08:00 (working from home). 📍 Location Valencia, Spain (Hybrid position)