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We are looking for Teachers and Learning Support assistants for doing substitutions with us when necessary. This is an opportunity to be part of our team. As a Teacher for doing substitutions, the candidate will be a suitably qualified teacher, either with a Honours Degree and PGCE with QTS or a BEd (Hons) with QTS; be a native English speaker with a clear understanding of the English National curriculum; desirable: have a minimum of two years’ teaching experience in the UK. For doing substitutions as a Learning Support assistant the candidate will be suitably qualified, with a TEFL certificate; be a native English speaker with a clear understanding or knowledge of the British curriculum; desirable: have a minimum of two years’ teaching experience in this position or similar in Primary / Early Years. They will be welcomed into a supportive, hardworking and very committed team who strive to provide the best learning environment for all children.
Job Number 24084801 Job Category Rooms & Guest Services Operations Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels, and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
Canterbury English Teaching Academy ONE YEAR MADRID LIFESTYLE & TEFL PROGRAMS To Live, Work Teaching English & Study in Spain IS THIS YOU...? College graduate: Are you a recent college graduate who would like to take some time off before graduate school or starting a corporate job? Tired of your job: Have you had enough of the corporate world and would you like to begin a new career path and life? English Teacher: Are you already an English teacher with our without a TEFL or CELTA Certificate? First Job: Are you only 18 and dream of becoming an ESL teacher? Retired: Are you retired or semi-retired and ready for a new challenge? Independent: Are you economically independent and want the thrill of living in Spain? E-Job: Do you have an E-job and would you love the excitement of walking down the electrifying Gran Via of Madrid after work. AND... Do you want to travel and meet brand-new people? Would you like to learn a romance language? Or maybe you want to enjoy the good Mediterranean lifestyle in a warm and sunny climate? The answer to all these questions is CANTERBURY ENGLISH! Our Madrid Lifestyle & TEFL Programs are the easiest, most affordable and exciting way to live and work in Madrid. Why Madrid? Madrid is the vibrant capital of Spain with a low cost of living and a state of the art transportation system. There is a diversity of people and cultures, coupled with the greatest nightlife in the world. Rich in history, tradition and architectural beauty, as well as being one of the safest capitals of the world, Madrid provides the perfect surroundings to live and work. So the answer to the question is again: CANTERBURY ENGLISH! Since 1991, Canterbury English has been offering exciting opportunities and has graduated over 7.500 English speakers (native and bilingual) from all walks of life to teach, while experiencing the thrills of living in a foreign country. We are committed to accept, to challenge, and to inspire people to make a life instead of just a living. We supply the security of a One Year Student Visa*, which allows you to work 30 hours a week at 16€/hour (in 1-2 months, you have paid the program tuition back). This way, with Canterbury English, non-EU members have the unique opportunity to live, work and study in Spain. EU and Spain do not give work permits to non-EU, just a three-month tourist visa. Only one year University and Instituto Cervantes accredited Spanish language program students can work in Spain and this is the Canterbury English magic formula for living and working in Spain at an unbelievably affordable program price. One year studying Spanish for 20 hours a week (the minimum weekly requirements to be eligible for the one-year student visa) with any other Instituto Cervantes accredited school in Spain will cost 6.000€ in tuition the first year and 6.000€ in tuition the second year. With us you only pay the first year (Madrid Lifestyle 1.970€ and TEFL 2.780€), because the second, third and fourth years are tuition free. What an unbelievable deal!!! We give you a 20 hour a week Spanish course (which you can do in person, online or watch the recordings) and we give you a teaching job and we give you an ex-pat family to make instant friends at the first event through our weekly social cultural activities, so you’re never alone anymore. Here is our secret formula to earn a living with us in Spain! This is Where You Will Be Teaching in Madrid: Right after the TEFL program or the initial introductory Madrid Lifestyle Work Orientation, you will start teaching paid English classes FOR US, which will often last the whole school year! We can do this because we are an English Academy and hire ALL of our students. You are hired and sign a contract on the first day at Work Orientation. We also send your CV/resume to our 125 collaborating & partner English schools, where you will work and get more teaching hours. We show you how to find extra income with higher paying private classes for yourself around the city. We teach you how to get extra online job padding in Spain. We hook you up with work as an assistant in a Junior High or High School in Madrid. And when the summer comes round, we provide you a job with our summer school partner in Caceres. With Canterbury English your income needs are covered for the entire year with extra cash to play, party and travel! What do the programs cost and what do they include? One Year Study Abroad Program with TEFL & Spanish: 2.780€ A College of the Teachers Accredited Four Week, 120 hour TEFL Course. Madrid Lifestyle Program (for TEFL holders) with Spanish: 1.970€ Both Programs include: A one year student visa so that you can legally live in Spain and work 30 hours a week. A ten month, 20 hrs/wk Instituto Cervantes Accredited Spanish Program (your student visa is based on this). Job with us and other partner English academies. Garcia Lorca Spanish School Adventure Club Activities every weekend (cultural, social & excursions). With us you pay only once, future years are tuition free. Unbelievable! Nobody in Spain can beat this offer!! There’s no doubt about it, with Canterbury English you can realize your dream of living and working in the most amazing country in the world: Spain, with three cities (Madrid, Valencia and Barcelona) in the top 14 ranking for the best cities to live in on planet Earth! Viva España!! *** Join our Canterbury English ex-pat family now!! ***
Kleinson is a language consultancy specialising in language classes and other linguistic services within companies. We are currently looking for an Academic Coordinator Assistant to cover a period of maternity leave. This is a face-to-face position in Madrid. Address: Carrera San Jerónimo, 17, 28014 Madrid Start date: May 2024 End date: Provisionally October 2024, with possibility of extension Timetable: May, June and September onwards: Monday to Thursday 9.00-17.30, Fridays 8.00-15.00 July and August: Monday to Thursday 8.00-15.00, Fridays 7.00-14.00 As this is a maternity leave cover, the successful candidate must be available throughout July and August. Salary: 1,323€ monthly gross on contract What the role would entail: - Recruitment: Publishing job offers and interviewing teachers; overseeing the initial teacher training - Class organisation: Assigning existing teachers to new classes; organising course plans; coordinating level tests; coordinating end-of-year evaluations - Materials creation: Collaboration on project management of materials creation; Revising existing material - Teacher development: Organising teacher training sessions; Transmitting feedback from students to teachers; advising teachers about course plans and materials - Day-to-day tasks: Attending queries from teachers and students via email/Whatsapp About Kleinson: - We are a language consultancy established over 17 years ago. We offer language classes, level testing services and professional skills courses exclusively to adults in companies. - We consist of a small management team where we all work together. It is a supportive environment where you will learn and use a range of different skills. We strongly believe in diversity and inclusion. - We have formed great relationships, both within the management team as well as with the teachers who work with us, and we are looking for someone who can positively contribute to these relationships. Requirements: - High level of written and spoken Spanish and English - Experience teaching languages to adults - As the role contains various functions, it is important to be able to organise your time and prioritise accordingly
Sales assistant MR.AB MR.AB es una marca de estilo de vida en pleno auge que abre su primer punto de venta físico en el nuevo place to be de lujo en Madrid. Tenemos unos valores muy profundos en cuanto a la personalización y atención a cada uno de nuestros clientes por lo que estamos buscando un/a sales assistant consciente del papel tan importante que va a desempeñar. Como Asistente de Ventas, serás el Embajador de la Marca y te asegurarás de proporcionar un excelente servicio a cada cliente. Responsabilidades clave: - Alcanzar los objetivos de venta, tanto en términos de volumen de ventas de la tienda como individuales, contribuyendo a su crecimiento. - Aprender a vender cada categoría de productos gracias al conocimiento de las colecciones, el stock, los precios y las técnicas básicas de venta. - Promocionar y vender productos identificando las necesidades de los clientes ofreciendo un excelente servicio al cliente. - Abrir y cerrar la tienda y encargarse de cuadrar la caja. - Aconsejarás a los clientes sobre el ajuste de los productos, darás consejos de estilo y opciones de tallas. - Tener conocimientos de gestión de stock y organización del visual. - Actividad de gestión de la boutique en cuanto a la limpieza y reorganización, mantener el orden y cuidado de los probadores y la correcta exposición de los productos. - Preparación de una entrega y de los elementos esenciales para el embalaje y envasado de los productos. - Mantener los estándares de la tienda de acuerdo con las directrices de la marca. Requisitos del puesto de trabajo: - Mínimo 3 años de experiencia en un puesto de Sales Assistant / Client Advisor en el sector alta moda de lujo o premium. - Fuertes habilidades de venta, comunicación y alto nivel de educación. - Imprescindible nivel alto de inglés, cualquier otro idioma es un plus. - Buena orientación al cliente con fuertes habilidades de presentación, interpersonales y de comunicación. - Gran capacidad de trabajo en equipo. - Un verdadero jugador de equipo; no tienes miedo de dar y aceptar comentarios, eres fiable y estás dispuesto a ayudar a los demás. Ofrecemos: - Participar del crecimiento de una firma de lujo en pleno auge lo que supone crecer profesionalmente en distintos departamentos. - Salario competitivo y de acuerdo a la experiencia. - Beneficios de la marca Fecha inicio: Inmediata