Spa Recepcionist
3 days ago
Port d'Alcúdia
Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of relax where the sea, land, and subtropical vegetation blend seamlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine dining experiences. Offering a haven of escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids program in Europe. JOIN OUR TEAM! ... as a Spa Receptionist at The Ritz-Carlton Tenerife, Abama . Who are we looking for? Are you passionate about creating exceptional wellness experiences and making every guest feel special from the very first moment? As a Spa Receptionist, you will be the first point of contact for our exclusive wellness facility, playing a key role in creating a relaxing, personalized, and memorable experience for our guests. If you enjoy delivering impeccable service, have excellent communication skills, and are motivated to work in a luxury environment focused on wellness and hospitality, we would love to meet you! Your responsibilities include... • Welcoming guests in a warm, professional, and personalized manner, ensuring an exceptional experience from the moment they arrive at the Spa. • Managing reservations, modifications, and cancellations for treatments, services, and activities while ensuring the proper organization of schedules. • Providing detailed information about treatments, facilities, products, and promotions, tailoring recommendations to each guest’s needs. • Performing Spa check-in and check-out procedures in accordance with The Ritz-Carlton standards. • Responding efficiently and professionally to guest inquiries, requests, and feedback with a solution-oriented approach. • Processing payments and handling transactions related to Spa services in accordance with established procedures. • Coordinating communication between guests and Spa professionals to ensure a seamless and personalized experience. • Maintaining accurate and up-to-date information within reservation and management systems. • Ensuring the cleanliness, organization, and presentation of the Spa reception and welcome areas. • Working closely with therapists, fitness professionals, beauty specialists, and other hotel departments to deliver a comprehensive wellness experience. • Reporting any operational, maintenance, or guest experience issues to the appropriate leaders. • Ensuring compliance with Marriott International and The Ritz-Carlton policies, procedures, and standards. What we would like from you... • You have completed secondary education or hold an equivalent qualification. • Previous experience in reception, customer service, wellness centers, hotels, resorts, or luxury hospitality environments is highly valued. • You enjoy interacting directly with guests and delivering exceptional service. • You possess excellent communication, organizational, and attention-to-detail skills. • You are able to manage multiple tasks simultaneously in a dynamic environment. • You are proactive, resourceful, and committed to guest satisfaction. • You have basic computer skills; experience with reservation systems or hotel management software is considered an advantage. • You are fluent in Spanish; English is essential , and additional languages will be highly valued. • You are available to work flexible schedules, including weekends and public holidays. • You already hold a valid work permit for Spain. • You identify with the values of excellence, service, and genuine care that define The Ritz-Carlton experience. How we inspire you... Become part of our team and contribute to the success of one of Europe's most prestigious resorts. Your professionalism and commitment to excellence will help create exceptional experiences for our guests and corporate clients at The Ritz-Carlton Tenerife, Abama. • Attractive salary package aligned with your experience and responsibilities within a leading luxury hospitality company. • Travel around the world across our more than 9,500 hotels with exclusive employee rates through our "Explore Rate" program. These benefits also extend to your family, partner, and parents. • Enjoy a 20% discount on Food & Beverage offerings at our more than 9,500 hotels worldwide. • Enjoy a 50% discount on our own culinary offerings. • Did you know that residents of Tenerife may receive up to 75% discounts on flights? • Extensive corporate benefits with numerous discounts for leisure activities and travel. • Special birthday surprise on your special day. • Enjoy a unique resort stay experience after one year of service with us. • We provide 13th and 14th month salary payments. • Innovative training concepts supporting your professional growth, including access to our own learning university. • Career development opportunities and advancement prospects within an international company. • Complimentary meals provided in our employee dining facility. • No need to worry about uniforms (where applicable). We provide and clean your professional attire. • We love celebrating our employees through team outings, employee appreciation events, Employee Week celebrations, anniversaries, and much more. • We actively support our community through various social responsibility initiatives and encourage you to participate. • Your health is one of our top priorities, which is why we offer comprehensive occupational healthcare services. (All benefit and incentive programs are subject to individual company regulations. Tax and social security laws apply, and any applicable deductions will be processed through payroll. Participation in these programs does not constitute a legal entitlement, and the employer reserves the right to amend benefits at any time.) Have we sparked your interest? Then apply now through Marriott Careers and submit your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest's stay, the memory remains with them. By attracting the world's finest hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and exceptional luxury service worldwide, and we take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with care and dedication. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before. It is this foundation and our belief that culture drives success that have earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and the people you work alongside. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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