Ciudadela
Receptionist – 4-Star Tourist Apartment Complex in Menorca We are looking for a Receptionist to join a new 4-star tourist apartment complex in Menorca, scheduled to open in mid/late July. The complex will offer different types of accommodation and common areas, with the aim of providing a carefully curated, professional and welcoming experience for both national and international guests. We are looking for someone with a strong customer service focus, an excellent level of English and the ability to work in an organised manner within a high-quality tourism environment. Job Description The selected candidate will play a key role in the guest experience, acting as the first point of contact from arrival to departure. Their role will be to ensure professional, efficient and attentive service in line with the standards of the complex. Main responsibilities will include: • Welcoming and assisting guests in person, by phone and by email., • Managing check-in and check-out procedures., • Handling and following up on reservations., • Providing guests with information about the complex, available services and local recommendations., • Responding to guest enquiries, requests and incidents during their stay., • Coordinating with housekeeping, maintenance and other operational departments., • Supporting administrative tasks related to the reception department., • Managing payments, documentation and internal procedures related to guest stays., • Monitoring guest satisfaction and supporting improvements to the overall guest experience. Requirements • Previous experience in reception, preferably in hotels, tourist apartments or holiday accommodation., • Very high level of English, essential., • Additional languages will be highly valued., • Excellent customer service and communication skills., • Organised, proactive and detail-oriented profile., • Ability to work as part of a team and coordinate with other departments., • Professional, positive and service-oriented attitude., • Availability to join during the season. We Offer • The opportunity to join a new 4-star tourist complex in Menorca., • Participation in the opening of a new tourism asset., • A professional, dynamic and guest-focused working environment., • The opportunity to be part of a project from its early stages., • A positive working atmosphere and direct coordination with the operational team.
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