Premium Support & Online Community Expert - Spanish Speaker - Relocate to Greece
4 days ago
Lorca
ppImagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust Safety for one of the world's most essential digital spaces. /ppIn this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong. /ph3What You Will Do Every Day /h3ulliAct as a Customer Expert (CE) by handling user inquiries across chats and emails. /liliDeep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes. /liliProtect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards. /liliNavigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users. /liliBring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience. /li /ulullibLinguistic Talent: /b Native or C1 fluency in bSpanish /b. /lilibEnglish Proficiency: /b Solid C1 level in English, as your training, internal tools, and extensive Knowledge Base are fully in English. /lilibDigital Savviness: /b Advanced PC knowledge and comfort working across multiple software tools simultaneously. /lilibKeyboard Speed: /b A typing speed of at least 25 words per minute with 85% accuracy or higher. /lilibResilience Focus: /b Significantly advanced written communication skills and a high level of stress tolerance to navigate busy production queues and content moderation reviews. /lilibShift Flexibility: /b Comfort working rotational schedules. Our operation runs between 6:00 AM and 10:00 PM, including regular weekend shifts to keep the global community running smoothly. /lilibClean Slate: /b Ability to successfully pass a mandatory background check and client-specific onboarding procedures. /li /ulullibThe Athens Experience: /b Enjoy a world-renowned Mediterranean lifestyle in Greece, combining historic city vibes with nearby coastal escapes. /lilibPremium Health Coverage: /b Enjoy additional private health insurance specifically provided for our team members on this project. /lilibCareer Evolution: /b Dive into a rigorous minimum 2-week training and nesting period fully designed to sharpen your tech and moderation skills. /lilibFuture Flexibility: /b Establish your high performance during the initial 90 days on-site, opening up the possibility of transitioning into a hybrid or work-from-home setup. /lilibGlobal Network: /b Work alongside an international, multicultural team of hundreds of customer care and digital safety specialists. /li /ul /p #J-18808-Ljbffr