Customer Experience (Cx) Manager
22 hours ago
El Grao de Castellón
At AGC, you change the world with innovative materials, technology and solutions. Working closely in an inclusive and international team, your ideas and expertise take on new value. And following the highest performance and ethical standards, the challenges you overcome will improve daily life for millions of people. This position will be based in one of our main AGC European location (Louvain-la-Neuve-Belgium, Sagunto-Spain, Teplice -Czech Republic, ,..) In every place, the atmosphere reflects our values of inclusion and diversity: we value the uniqueness of individuals and the different perspectives and talents they bring to AGC. Our teams have a great exposure to different aspects of glass business and new technologies. They are driven by collaboration, motivation, curiosity and respect for autonomy. This makes daily work enjoyable and life easier. Come and join us! The AGC Information Technology Division aims to support AGC’s Architectural and Automotive businesses in Europe by optimizing expertise, resources, and knowledge across key IT domains, such as Customer Experience (CX), to deliver cutting-edge solutions precisely tailored to our clients’ unique needs. Within our IT department, the Customer Experience (CX) Manager plays a key role in bridging the gap between business strategy and technical execution, acting with a strong impact on the digital initiatives that drive the organization's digital strategy and elevate the customer experience. You are responsible for leading a multi-disciplinary team of domain experts across four core pillars: Web Presence & e-Sales, CRM (Microsoft Dynamics 365), SharePoint & Low-Code Power Platform (Nintex, Power Apps, Power Automate), and EDI. You lead and develop a multidisciplinary team and manage resource allocation. You foster collaboration, knowledge-sharing, team alignment and a positive culture. You lead and govern digital projects from planning through delivery, ensuring they are completed on time, within budget, and to a high standard. This includes: Managing project scope, milestones, resources, risks, quality, and delivery tracking. Coordinating between business and technical teams and translating business needs into technical plans. Engaging stakeholders, managing expectations, and securing support for new digital initiatives. Promoting CX capabilities and identifying opportunities that create business value. You manage the CX Delivery Center’s projects and maintenance budgets by leading annual OPEX and CAPEX planning, forecasting, and consolidation. You manage relationships with web agencies, SaaS providers, and outsourced service partners. Oversee the partner portfolio, coordinate contract reviews with Purchasing, Legal, and Security teams, and ensure reliable delivery, quality, and ongoing communication. You report to the Head of the Strategy, Governance & Customer Experience Delivery Center. Are you the perfect match ? Master’s Degree in Economics and/or ICT. Minimum 5 years’ experience in complex digital, web, CRM, ERP projects within an integrated landscape and in an international corporate environment. Experience within AGC is a major asset. Functional understanding of Web technologies (Digital marketing, CMS, APIs, UX, SEO, GDPR), CRM systems (Microsoft Dynamics 365), Collaboration/Low-Code platforms (SharePoint, Power Platform, Nintex), and B2B Integration (EDI standards like Edifact, VDA, X12) Strong communication skills, with the ability to manage and motivate the team while monitoring the final objectives and being a team player with his peers. Excellent relationship-building skills, with the ability to simplify complex technical concepts for business stakeholders and collaborate effectively with internal teams, including other IT teams, Purchasing, Legal, Security, and senior executives. Excellent project management skills. Strong analytical mind, initiative and customer focus, as well as the capacity to solve problems fast and efficiently. #J-18808-Ljbffr
