Front Desk Agent
3 hours ago
Los Llanos
JOIN OUR TEAM …as a Front Desk Agent at The Ritz-Carlton Tenerife, Abama Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort—an oasis of tranquility where the ocean, volcanic landscapes, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A celebrated culinary destination in its own right, this five-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine cuisine. Designed as a timeless escape, the resort offers multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. Where land meets sea, guests can also enjoy an exclusive golden-sand beach area at Abama, equipped with complimentary sun loungers and umbrellas. Who are we looking for? Are you passionate about delivering exceptional first and last impressions? As a Front Desk Agent, you will be at the heart of the guest experience—welcoming guests with genuine warmth, anticipating their needs, and ensuring every stay begins and ends flawlessly. If you enjoy working in a dynamic, guest-focused environment and take pride in creating meaningful connections, we would love to meet you. Your responsibilities will include… • Welcoming guests upon arrival and ensuring a smooth, personalized check-in and check-out experience., • Managing room assignments, keys, and guest information accurately in the property management system., • Handling guest inquiries, requests, and concerns with professionalism, empathy, and efficiency., • Providing detailed information about the resort’s facilities, services, dining options, and local attractions., • Coordinating closely with Housekeeping, Concierge, Guest Relations, and other departments to ensure seamless stays., • Processing payments, deposits, and billing inquiries in line with company standards., • Identifying opportunities to upsell room upgrades, services, and experiences that enhance the guest journey., • Managing special requests and preferences to ensure personalized and memorable stays., • Resolving guest complaints promptly, turning challenges into positive experiences., • A warm, confident, and service-oriented personality with a natural passion for hospitality., • Previous experience in Front Office, Reception, or customer-facing roles within hospitality is preferred., • Strong communication and interpersonal skills, with a genuine desire to exceed guest expectations., • Ability to remain calm, organized, and professional in a fast-paced environment., • A collaborative team player who values shared success., • Fluent communication skills in Spanish and English; German is a strong plus., • Competitive salary above market standards with flexible compensation., • Travel the world with exclusive employee rates (“Explore Rate”) at over 9,500 Marriott hotels, extended to your family, partner, and parents., • 20% discount on Food & Beverage across all Marriott hotels worldwide., • 50% discount on the resort’s own culinary offerings., • Up to 75% discount on flights for Tenerife residents traveling to mainland Spain., • Extensive corporate benefits with discounts on leisure activities and travel., • A special birthday surprise to celebrate you., • A complimentary guest stay at the resort after one year of service., • 13th and 14th salary payments., • Innovative training programs, including access to our corporate university., • Career growth opportunities within an international company., • Complimentary employee dining at our staff restaurant., • Uniforms provided and professionally laundered when required., • Team outings, celebrations, anniversaries, and special events., • Opportunities to participate in social responsibility initiatives. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
