El Rosario
ph3Helpdesk Agent French+English based in Las Palmas /h3 pDo you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! /p pWe are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain. /p h3Responsibilities /h3 ul liInteract with customers via telephone, e-mail and the web, providing technical support and problem solving abilities. /li liIdentify, evaluate and prioritize customer problems and complaints. /li liAnalyze customer problems and formulate plans of resolution. /li liAssist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. /li liEvaluate new services, processes and technologies introduced at the helpdesk. /li liParticipate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements. /li liWork with departmental staff to promote, develop, and maintain strong customer service values. /li liEscalate unresolved issues to support leads, designated (Client) service group. /li /ul h3Requirements /h3 ul liMandatory languages (fluent): Main language (French) + English. Valuable: upper intermediate Spanish. /li liBasic PC Skills. /li liGood communication skills. /li liAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law. /li liAdvanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation. /li liBaic understanding of the principles, theories, and practices of group dynamics and/or team development. /li liBasic Business Development:, Results Focused, Initiative. /li liCustomer-oriented. /li /ul h3Benefits /h3 ul liContract through temporary agency and wide possibilities of job stability. /li liFull day of 40h per week from Monday to Sunday (5 working days). /li liGood work environment and development in a multicultural and dynamic environment. /li liAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law. /li liEnglish B2 or higher + C1-C2 in French. /li /ul /p #J-18808-Ljbffr
