Complaint Handling Specialist
hace 7 días
Mendaro
ppAre you ready to unlock your potential? /p pAt Straumann Group we're on an exciting journey of growth, innovation, and impact—driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition. Here, you'll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress. Together, we're not just shaping brighter smiles—we're unlocking the potential of people everywhere, including our own. /p h3About The Role /h3 pAs a Complaint Handling Specialist, you'll play an important role in ensuring customer complaints are processed accurately, efficiently, and in compliance with quality and regulatory requirements. Acting as a central point of contact for complaint intake and coordination, you'll help ensure information is complete, routed correctly, and available to support timely investigations. /p pWorking closely with global colleagues across Quality, Regulatory, Technical Support, Customer Service, manufacturers, and investigation sites, you'll contribute to maintaining high-quality processes that support patient safety, customer satisfaction, and continuous improvement. If you enjoy working in a structured environment where accuracy, collaboration, and attention to detail make a meaningful impact, we'd love to hear from you. /p h3Your Role /h3 h3In This Position, You Will /h3 ul liReview incoming customer complaints to ensure they are complete and accurately documented. /li liCoordinate the distribution of complaints to the appropriate manufacturer or investigation site. /li liProcess complaints within established timelines while meeting internal quality and compliance requirements. /li liMaintain accurate records in systems such as SAP and CRM to ensure traceability and effective follow-up. /li liRecord supporting documentation, including images, scans, and product information. /li liCoordinate the shipment of complaint-related products and documentation when required. /li liMaintain complaint records to support compliance and audit readiness. /li liEscalate issues promptly to support timely resolution and continuous process improvement. /li liRespond to requests from internal stakeholders and support urgent complaint-related activities. /li liPerform additional assessments, such as fit tests or collecting supporting information, where needed. /li liContribute to complaint investigations by ensuring complete and accurate supporting information is available. /li liSupport colleagues and administrative team members involved in complaint processing by sharing knowledge and promoting quality standards. /li /ul h3Your Profile /h3 h3Must-have Qualifications /h3 ul liTechnical vocational or academic qualification in a relevant discipline. /li liStrong attention to detail with excellent documentation and data management skills. /li liAbility to organize and prioritize multiple activities while meeting deadlines. /li liEffective communication skills with the ability to collaborate across international teams. /li liGood written and spoken English. /li liProficiency with Microsoft Office applications, particularly Word, Excel, and Outlook. /li liAbility to work both independently and collaboratively while following established procedures. /li /ul h3Nice to Have /h3 ul liExperience in the dental, medical device, healthcare, or another regulated industry. /li liKnowledge of complaint handling or quality management processes. /li liExperience working with SAP ERP and CRM systems. /li liAdditional language skills (Portuguese is preferred) /li /ul pAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. /p /p #J-18808-Ljbffr
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