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SWOT Hospitality is seeking an experienced and service-oriented Front Office Manager for Nirema Samos Hotel & Spa – MGallery Collection by Accor to lead the Front Office team and oversee all front desk operations, ensuring a seamless and personalized guest experience in line with the standards of luxury hospitality. The ideal candidate will be a confident and approachable leader with a strong background in upscale or luxury hotels, excellent organizational skills, and a genuine passion for guest relations. The successful candidate will play a key role in creating memorable guest experiences while ensuring operational efficiency, team performance, and high levels of guest satisfaction. • Oversee all Front Office operations, including reception, guest relations, arrivals, departures, and concierge services, where applicable., • Ensure the delivery of exceptional, personalized service in accordance with the hotel's luxury standards and MGallery Collection brand positioning., • Lead, supervise, train, and motivate the Front Office team, fostering a culture of professionalism, teamwork, and service excellence., • Ensure a smooth and efficient check-in and check-out process, anticipating guest needs and exceeding expectations., • Handle guest inquiries, special requests, feedback, and complaints promptly and professionally., • Monitor guest satisfaction, online reviews, and service performance, implementing initiatives to continuously improve the guest experience., • Manage room allocations, VIP arrivals, special occasions, and guest preferences in coordination with other departments., • Work closely with Reservations, Housekeeping, Food & Beverage, and other operational teams to ensure seamless communication and coordination., • Monitor occupancy, room availability, and front office performance, supporting revenue optimization and upselling initiatives., • Oversee the accurate management of guest profiles, billing, payments, and daily operational reports., • Ensure compliance with hotel policies, data protection requirements, health and safety regulations, and brand standards., • Prepare staff schedules, manage departmental resources, and contribute to budget control and operational planning., • Support the implementation of Standard Operating Procedures (SOPs) and maintain consistent service standards throughout the guest journey., • Act as a role model for the team, demonstrating professionalism, discretion, and a strong commitment to luxury hospitality., • Previous experience as a Front Office Manager or in a senior Front Office supervisory role, preferably in a luxury or upscale hotel., • Strong knowledge of front office operations, hotel procedures, and guest relationship management., • Experience with Property Management Systems (PMS); knowledge of hotel systems used within Accor is an advantage., • Proven leadership skills and the ability to motivate, develop, and manage a team effectively., • Excellent communication, interpersonal, and problem-solving skills., • Strong organizational skills and attention to detail., • A guest-focused mindset with the ability to anticipate needs and deliver personalized service., • Good understanding of room inventory, occupancy management, upselling, and revenue optimization., • Fluency in English; knowledge of Greek and additional languages will be considered an advantage., • Professional appearance, positive attitude, and the ability to remain calm under pressure., • Flexibility to work shifts, weekends, and public holidays according to operational requirements., • Willingness to relocate to Samos for the duration of employment, if required., • A professional and collaborative working environment within an international hospitality group., • Competitive remuneration package based on experience and qualifications., • Opportunities for professional development and career progression., • Accommodation ., • The opportunity to contribute to a distinctive luxury hospitality concept and create memorable guest experiences. #J-18808-Ljbffr

SWOT Hospitality is seeking an experienced and passionate Food & Beverage Manager for Nirema Samos Hotel & Spa - MGallery Collectionto lead and oversee all food and beverage operations, ensuring exceptional service standards and memorable dining experiences in line with the expectations of a luxury hospitality environment. The ideal candidate is a hands-on leader with a strong background in upscale hotels and restaurants, a passion for gastronomy, and a proven ability to inspire teams, optimize operational performance, and deliver outstanding guest satisfaction. This is an exciting opportunity to join a distinctive hospitality concept where personalized service, attention to detail, and high-quality culinary experiences are at the heart of the guest journey. • Oversee the daily operations of all food and beverage outlets, including restaurants, bars, and other dining facilities., • Ensure consistent delivery of high service standards and exceptional guest experiences across all F&B outlets., • Lead, motivate, train, and develop the F&B team, fostering a culture of professionalism, collaboration, and continuous improvement., • Work closely with the Executive Chef to ensure excellent food quality, menu consistency, presentation, and smooth kitchen-to-service coordination., • Monitor guest feedback and implement initiatives to enhance satisfaction and service quality., • Manage departmental budgets, revenue forecasts, operating costs, and profitability., • Monitor key performance indicators, including food and beverage costs, labor costs, average check, and revenue performance., • Ensure effective inventory management, purchasing, stock control, and supplier relations., • Develop and implement strategies to maximize revenue and improve operational efficiency., • Oversee staff scheduling, productivity, and workforce planning according to business levels and operational requirements., • Ensure compliance with food safety, hygiene, health and safety regulations, and company standards., • Collaborate with other departments to ensure seamless operations and a consistent luxury guest experience., • Contribute to the development of innovative F&B concepts, special events, and experiences that reflect the hotel's identity and positioning., • Previous experience as a Food & Beverage Manager or in a similar senior F&B leadership role, preferably in a luxury hotel or upscale resort., • Strong knowledge of restaurant, bar, and hotel F&B operations., • Proven leadership skills with the ability to motivate, develop, and manage multicultural teams., • Solid understanding of budgeting, cost control, revenue management, and financial reporting., • Excellent organizational, communication, and problem-solving skills., • A strong guest-oriented mindset with exceptional attention to detail., • Passion for gastronomy, beverage culture, and contemporary hospitality trends., • Ability to work effectively in a dynamic, fast-paced, seasonal environment., • Fluency in English; knowledge of Greek and additional languages will be considered an advantage., • Flexibility and willingness to relocate to Samos for the duration of employment, if required., • A professional and dynamic working environment within an internationally recognized hospitality brand., • Competitive remuneration package based on qualifications and experience., • Opportunities for professional development and career growth., • Accommodation #J-18808-Ljbffr

SWOT Hospitality seeks an experienced Front Office Manager for Nirema Samos Hotel & Spa – MGallery Collection by Accor.Lead the Front Office team to deliver seamless, personalized guest experiences in line with luxury standards.Strong leadership, guest relations, and English fluency are essential