Director of Operations
26 days ago
Sant Antoni de Portmany
Grupo Mambo, one of Ibiza’s leading family-owned restaurant and hospitality groups, is looking for a Director of Operations to lead the Group’s operations and play a key role in its next stage of development and growth. We operate more than 16 businesses across the island, with restaurants at the heart of the Group and a diverse portfolio of concepts ranging from iconic venues such as Café Mambo to premium, experience-led destinations including Casa Maca, Cala Gracioneta, Sa Capella and Hostal La Torre . Our challenge is to continue evolving while maintaining a strong, profitable and efficient operation across the entire portfolio. What are we looking for? We are looking for a senior Operations leader with a strong business mindset and a highly visible, hands-on presence in the field , with experience in multi-site restaurant, hospitality or F&B environments. Someone capable of combining P&L ownership, productivity, operational discipline and a strong results orientation with a genuine sensitivity to guest experience, product, service and the individual identity of each concept. We are not simply looking for someone to oversee operations. We need a leader with sound judgement, decisiveness and strong leadership skills; someone who understands what is really happening across the businesses, mobilises Managers and ensures that plans translate into execution and results. What will your key responsibilities be? Lead operations across the Group’s portfolio , maintaining a close, frequent and visible presence across our venues. Lead, support and develop our Restaurant Managers , building strong, autonomous and results-driven teams. Take ownership of the operational and financial performance of the portfolio , ensuring delivery against sales, profitability and productivity targets. Maintain rigorous oversight of key business indicators, including sales, P&L, labour costs, cost of goods, productivity, margins and operational KPIs . Analyse performance gaps, identify root causes and ensure the definition and execution of clear, actionable improvement plans . Optimise organisational structures, staffing levels, processes and ways of working, balancing efficiency, service quality and guest experience . Ensure high standards of operations, service and product while respecting the identity of each concept and recognising that different venues require different operating models and priorities. Establish a consistent management discipline across the portfolio, ensuring clear objectives, reliable information, defined priorities and systematic performance follow-up. Work closely with the Managing Director and central functions to ensure coordinated execution of the Group’s business priorities. Play an active role in the evolution of existing concepts, new openings and future growth projects , helping strengthen the organisation and prepare it for its next stage of development. The profile we are looking for Proven experience in senior Operations roles within multi-site restaurants, lifestyle hospitality or premium businesses with a strong F&B component . Experience managing multiple venues, Restaurant Managers and large teams simultaneously, while remaining close to the day-to-day operation. Strong command of P&L management, budgeting, productivity, costs, margins and key restaurant performance indicators . Strong guest orientation and sensitivity to the elements that create a premium experience: service, product, atmosphere and consistency with the concept . Ability to combine high standards and operational discipline with leadership, influence and people development . Experience in new openings, seasonal businesses and growing organisations will be highly valued. High level of English. What do we offer? The opportunity to join one of Ibiza’s most recognised restaurant and hospitality groups. A portfolio of distinctive concepts with established brands and significant potential for future development. A senior leadership position with genuine impact on the business , working directly with the Managing Director and ownership. Competitive package: fixed salary + performance-related bonus. Company vehicle. Accommodation may be available.
