Operations Manager
9 days ago
Ribadeo
ph3Your role /h3 pAs Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery. /p pThis is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution. /p h3Key responsibilities /h3 ul liOwn the availability, performance, and reliability of all production services /li liDefine and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health /li liLead incident management processes, including escalation, coordination, and root cause analysis /li liDrive a culture of continuous improvement, ensuring issues are resolved permanently /li liImprove and scale deployment, release, and change management processes /li liEstablish and maintain operational standards, runbooks, and documentation /li liDrive automation and standardisation to improve efficiency and reduce manual effort /li liEnsure security, access controls, and compliance readiness /li liCollaborate with Engineering, Product, and Security teams to align operational priorities /li liBe part of the on-call rota for operational issues /li liManage and optimise a 24/7 on-call model to ensure resilience and accountability /li /ul h3Leadership team responsibilities /h3 ul liBuild, lead, and develop a high-performing team of Operations Engineers /li liBe accountable for the On Call rota of the whole Operations team /li liSet clear priorities, expectations, and performance standards /li liCoach and mentor team members on incident management and operational best practices /li liFoster a culture of ownership, accountability, and continuous improvement /li liEncourage knowledge sharing and cross-team collaboration /li /ul h3What you bring /h3 h3Core experience /h3 ul liProven experience leading Operations, SRE, or platform engineering teams /li liStrong track record managing cloud-native production environments /li liDeep understanding of incident management, monitoring, and service reliability /li liExperience driving operational improvements, automation, and efficiency gains /li liStrong stakeholder management and cross-functional collaboration skills /li /ul h3Technical expertise /h3 ul liStrong knowledge of cloud platforms (AWS and/or Azure) /li liExperience with Kubernetes and containerised environments /li liFamiliarity with DevOps practices, CI/CD pipelines, and automation tooling /li liExperience with monitoring and observability tooling (e.g. Prometheus, Grafana) /li liUnderstanding of security principles and compliance frameworks /li /ul h3Leadership profile /h3 ul liStructured and data-driven decision-making approach /li liStrong communication and stakeholder influencing skills /li liCalm, pragmatic, and decisive under pressure /li liStrategic mindset with focus on scalability and long-term improvements /li liHigh ownership mindset with a bias for action /li /ul h3Nice to have /h3 ul liExperience operating large-scale SaaS platforms /li liBackground in telecoms or real-time communications /li liExperience working in regulated environments (e.g. ISO27001, GDPR) /li liExposure to infrastructure as code (e.g. Terraform) /li liExperience building or scaling SRE practices (e.g. error budgets, reliability frameworks) /li /ul h3What we offer you /h3 ul liA leadership role in a fast-growing European technology company /li liOwnership of mission‑critical platforms at scale /li liA collaborative and international working environment /li /ul /p #J-18808-Ljbffr