Hotel Deputy Director
hace 23 días
San Miguel
At Bahia Principe, we believe that true luxury is to experience happiness. We put all our effort into service excellence, genuine hospitality and constant innovation. Our purpose is to create unforgettable experiences for our guests, being highly aware of the importance of sustainable development in harmony with the environment and society at large, understanding the management of our hotels from a global perspective. We are passionate about what we do and work exemplarily through collaboration and respect in a cross-cultural environment. As Hotel Deputy Director at our resort Bahia Principe Fantasia Tenerife, you will support the Hotel Director in overseeing daily operations and ensuring the highest standards of service, guest satisfaction and operational efficiency. You will coordinate departmental performance, optimize resources, and implement action plans aligned with the hotel's strategic goals. What will your key responsibilities be? • Ensure effective implementation and monitoring of hotel policies, standards, and procedures in alignment with the strategic direction., • Supervise Department Managers, providing guidance, coordination, and support to ensure operational excellence across all hotel areas., • Monitor guest satisfaction metrics (ReviewPro, CScore, NPS), driving continuous improvement and corrective actions when needed., • Act as a key contact for guest relations, managing complex situations and ensuring prompt and satisfactory resolution., • Oversee preventive and corrective maintenance plans, ensuring facilities are fully operational and aligned with brand standards., • Support the development and supervision of HR policies, fostering employee engagement, professional growth, and compliance with labor regulations., • Participate in the coordination of internal and external audits, ensuring traceability and accuracy of hotel information across all departments (front office, housekeeping, kitchen, F&B, entertainment, spa, maintenance, health & safety, and sustainability)., • University degree in Hospitality Management, Tourism, or Business Administration. Postgraduate studies in Hotel Management are a plus., • 3–5 years of experience in hotel management, preferably in all-inclusive resort operations., • Strong understanding of destination markets and intercultural environments, with solid knowledge of hotel operations., • Fluent in Spanish and English; a third language is highly valued., • Proficient in office software and hotel management systems (finance, operations, supply chain)., • Goal-oriented, with strong leadership, decision-making, and customer service skills.
