Club Head Hostess
2 days ago
Son Moll
About the job
Primary Responsibilities: Greeting and Welcoming Guests:
Greet guests as they enter the club, ensuring they feel welcomed and valued.
Direct guests to their assigned tables or areas and ensure they are comfortable.
Managing Guest Reservations:
Maintain and manage guest lists, reservations, and VIP tables.
Ensure that special requests and preferences are noted and communicated to the staff.
Coordinating with Other Staff:
Work closely with the club’s management, servers, bartenders, and security to ensure smooth operations.
Relay guest concerns and requests to the appropriate staff members promptly.
Monitoring Club Flow:
Keep track of guest flow, ensuring there are no overcrowding issues and ensuring guests are seated efficiently.
Help manage entry queues and control access to exclusive areas if applicable.
Providing Information:
Answer any questions guests might have about the club's services, events, and offerings.
Assist guests with directions to various amenities (restrooms, exits, bars, etc.).
Managing Customer Complaints:
Address any guest complaints or concerns with professionalism and resolve them in a timely manner.
Provide feedback to management about recurring issues or suggestions for improvement.
Ensuring a Safe and Enjoyable Environment:
Ensure that guests follow club rules and behave appropriately.
Collaborate with security to handle any issues regarding guest behavior, age restrictions, or entry requirements. accommodation provided Department: Guest Relations About you
Customer Service: Strong ability to engage with guests and ensure they have a positive experience.
Communication: Clear communication with both guests and staff members.
Problem Solving: Quick-thinking and resourceful in addressing issues that arise.
Multitasking: Ability to manage multiple tasks simultaneously, such as coordinating seating arrangements and managing guest lists.
Attention to Detail: Ensure all reservations, VIP needs, and guest preferences are taken into account.
Appearance: A polished and professional appearance is often expected, adhering to the club’s dress code. Languages required: English and Spanish. The company
In 1931 a long-sought dream became reality. Giuseppe Cipriani opened the doors to Harry's Bar. In a discreet stone building perched along a canal just off Piazza San Marco in Venice, he created a timeless and impeccably appointed establishment. His concept was to serve others as you would want to be served yourself. His vision of simple luxury came to touch the souls of people all over the world. At Harry's Bar in Venice, all clients are treated like royalty. Simple elements such as true service and devotion have elevated Harry's to legendary status. In fact, in 2001, the Italian Ministry for Cultural Affairs declared Harry's Bar in Venice a national landmark, a unique honor bestowed not for the establishments's décor or furniture, but for its witness to the events of a century in Venice. The secret of Cipriani isn't about what can be seen or touched, but what can be felt and sensed. It is intangible but palpable. It can't be patented, but even after eighty- two years it hasn't been duplicated by others. Four generations of Cipriani have grown a single restaurant, into a world renowned hospitality brand still recognized for its distinguished venues and service all over the world.
