Senior Training & Quality Specialist (Spanish & English -Speaking) On-Site Bc01
2 days ago
Valladolid
ph3Senior Training Quality Specialist – Barcelona (On-site) /h3 pWe’re a global technology and services leader that powers the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in over 70 countries. /p h3Responsibilities /h3 ul liDeliver onboarding and continuous training sessions for new and existing team members /li liMonitor and evaluate team quality performance, ensuring correct call handling and case management /li liProvide regular coaching and constructive feedback to advisors to improve performance and engagement /li liIdentify training needs and create development plans to enhance technical knowledge and communication skills /li liMotivate and support team members to achieve and exceed performance targets /li liParticipate in regular operational meetings, providing insights on quality trends and performance /li liOrganize and facilitate internal and external calibration sessions /li liAnalyze customer complaints and provide effective resolutions /li liMaintain regular communication with the client regarding quality standards and specific cases /li liEnsure service levels and quality objectives are consistently achieved /li liReview, update, and maintain operational procedures and documentation /li liDevelop and implement strategies to improve quality results and operational efficiency /li liCollaborate closely with management and key stakeholders to drive continuous improvement initiatives /li liSupport performance management activities, including appraisals, objective setting, coaching, and development /li /ul h3Qualifications /h3 ul liProficient in both Spanish and English, written and spoken /li liPrevious experience in a quality, training, coaching, or team leadership role /li liStrong communication and presentation skills /li liAdvanced user of Microsoft Office applications and CRM tools /li liSolid understanding of customer service operations and quality processes /li liStrong analytical and problem‑solving skills /li liExcellent coaching and mentoring abilities /li liProactive, organized, and detail‑oriented /li liEmpathy and strong interpersonal skills /li liAbility to thrive in a collaborative team environment /li /ul h3Preferred Qualifications /h3 ul liSpeak a third European language /li liExperience reviewing and updating operational procedures /li liStrong team‑building and motivational skills /li /ul h3Benefits /h3 ul li39‑hour per week permanent contract: Monday to Friday, 09:00‑18:00 /li liSalary: 21.376 euros gross/year + up to 1,882.92 euros gross/year + private medical insurance /li li100% office‑based role in Barcelona /li liFull paid training on the company and project /li liCareer development programs and specialized training opportunities /li liDiverse, collaborative, and supportive work environment /li /ul /p #J-18808-Ljbffr
