Inbound Customer Service Agent
1 day ago
San Fernando
ph3Position Overview /h3 pWe are looking for an enthusiastic and service‑driven Customer Support Agent to join our team. In this role, you’ll engage with customers nationwide, provide support, resolve technical issues, and promote products and services while delivering a best‑in‑class customer experience. /p h3Key Responsibilities /h3 ul liHandle inbound and outbound customer interactions in a courteous and professional manner /li liDeliver first‑call resolution through problem solving and effective call handling /li liResearch systems and coordinate with other departments to resolve issues when needed /li liAccurately document and process customer claims in company systems /li liFollow all required scripts, policies, and procedures while ensuring customer satisfaction /li liUtilize training and knowledge base resources to answer questions accurately /li liEscalate unresolved or complex issues to the appropriate teams as necessary /li liProtect customer confidentiality and handle sensitive information responsibly /li liStay current by attending training sessions and reviewing updates to program knowledge, systems, and processes /li liConsistently meet attendance and work schedule requirements /li /ul h3Candidate Qualifications /h3 ul liMust be 18+ years old with a high school diploma or equivalent /li liExcellent written and verbal communication skills /li liAbility to type 20+ words per minute accurately /li liBasic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) /li liFamiliarity with the Windows operating system /li liReliable and punctual with strong organizational skills /li liStrong ability to troubleshoot, resolve conflicts, and problem solve /li liCustomer‑service oriented: empathetic, patient, responsive, and conscientious /li liAbility to multi‑task, self‑manage, and stay focused in a fast‑paced environment /li liStrong team orientation with excellent interpersonal skills /li /ul h3Preferred (Not Required) /h3 ul li1+ year of experience in customer service, tech support, inside sales, back‑office, chat, or administrative support in a contact center environment /li liPrior state or federal work experience /li /ul h3Conditions of Employment /h3 ul liMust be authorized to work in the country where the job is based /li liMust be willing to submit up to a Level II background and/or security investigation with a fingerprint (job offers are contingent on results) /li liMust be willing to submit to drug screening (job offers are contingent on results) /li /ul h3Physical Requirements /h3 pThis role operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds. /p h3Reasonable Accommodation /h3 pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. /p h3Compensation Benefits /h3 ul liHealth Maintenance Organization (HMO) coverage with dependents /li liDental coverage /li liIn‑house dental assistance /li liFree meal during training /li liCareer growth and learning opportunities /li liAllowances for rice, clothing, laundry and meals /li liPerformance and loyalty bonuses /li liFrequent workplace disinfection and fogging /li liOpportunities for growth and promotion /li liEmployee shuttle services /li liCompany retreats and off‑site events /li liIn‑office rewards, raffles, recognition gifts, and treats /li /ul h3Diversity and Equality /h3 pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. /p pMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. /p /p #J-18808-Ljbffr
