Global Service Transition & Global Test Lead
10 days ago
Granada
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com About the Role The Global Service Transition & Global Test Lead role, ensures that new or changed services are successfully transitioned into operational readiness across all regions and countries. Working closely with Strada’s central teams and client global teams, this role blends service transition planning, governance, global process design, and end-to-end testing leadership. It ensures that solutions meet quality, performance, and compliance standards prior to go-live, and that Strada’s global implementation methodology is consistently applied worldwide. Main Responsibilities Ensure clients and internal teams clearly understand the contracted service scope, delivery model, and system landscape from a global perspective. Act as the central point of clarity regarding what is in scope, how it works, and what to expect during the transition from project to BAU. Identify risks within the service transition workstream and drive mitigation actions to protect timelines and quality. Define and maintain global processes that ensure standardisation, efficiency, and consistency across countries. Ensure local teams follow global processes, adapting them only when legally or operationally required and in line with Strada standards and contractual scope. Define the global test strategy, including phases, responsibilities, and acceptance criteria, ensuring alignment across all stakeholders. Oversee testing activities and defect management to ensure solution readiness prior to go-live. Implement and promote the use of global service delivery tools, supporting adoption across global and local teams. Ensure adherence to project timelines, deliverables, quality expectations, and governance requirements. Monitor transition progress and ensure readiness for each implementation phase. Lead client-facing workshops on service scope, processes, testing, timelines, and operational readiness. Translate complex topics into clear and actionable guidance for clients. As a global HR–Payroll–Benefits consultant, guide clients through the implementation methodology: what is delivered, when, and how. Onboard Local Service Transition Consultants and support them during country-level implementations to ensure alignment with global standards. Attend domestic and international travel as required for workshops and deployment activities following safety and regulatory guidelines. Knowledge, Experience, Skills & Competencies 3-5 years experience in implementation services; previous experience as a Local Service Transition Consultant is an advantage. 2-4 years of background experience in HR and Payroll service delivery or operations, ideally in global or multi-country environments. Proven ability to coordinate across multiple stakeholders (clients, operations, technical teams, project/program management). Strong communication skills with customer-facing and liaison experience. Ability to explain complex topics to both business and technical audiences. Experience leading multi-participant customer workshops. Excellent English (written and verbal); additional languages beneficial. Highly organised, analytical, and able to manage several projects simultaneously. Strong PC literacy in Microsoft tools, with Smartsheet experience and familiarity with AI technologies applied to implementation services. Comfortable working in fast-paced environments with tight timelines and multiple dependencies. About Strada Strada is a global leader in HR and Payroll solutions, delivering consistent, high-quality services across diverse markets. We help organizations transform and streamline their workforce operations through innovation, expertise, and a commitment to operational excellence. As we continue to bring new services and countries into scope, we are expanding our Global Delivery Team with experienced professionals who thrive in dynamic, multinational environments. With over 30 years as a global people, payroll, and technology leader, Strada specializes in removing complexity to simplify workforce management. With solutions designed and built with people at the center, we deliver accuracy and confidence at scale. With 1,400 customers in over 180 countries, we have the expertise to help organizations move forward and unlock new possibilities. Wherever you are on your transformation journey, Strada is with you every step of the way. At Strada, our values guide everything we do: Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
