Support Engineer L2
1 month ago
Langreo
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. W hat will you do? We are seeking a highly experienced Azure Service Engineer L2 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities. As an L2 engineer, you will lead the resolution of critical incidents, drive root cause analysis at scale, and actively contribute to service reliability, automation, and strategic improvements. You will also play a key role in guiding L1 engineers while remaining hands-on when required. The position requires on-call duties as part of a continuous operations model. What will you do? Lead the resolution of complex and high-impact incidents in distributed and online service environments. Perform deep-dive diagnosis and advanced debugging of critical issues. Act as the escalation point for L1, providing technical guidance and leadership. Drive and oversee root cause analysis (RCA) and post-incident reviews across teams. Identify systemic issues and implement long-term solutions to improve service reliability. Design and develop automation solutions to optimize operational efficiency and reduce manual intervention. Build dashboards to provide visibility into SLA performance, service health, and team workload Develop reports to provide insights on technology performance and recommend improvements Collaborate with engineering and product teams to influence service design and resilience Ensure compliance with data protection regulations. What You Bring: Experience in service operations, high-level troubleshooting and analytical skills in complex environments Demonstrated experience diagnosing/debugging faults in online and distributed systems. Working knowledge of enterprise network gear including routers, switches, and load balancers. Working knowledge of enterprise routing protocols and IP subnetting. Experience using diagnostic tools such as Netmon, WinDBG, and Wireshark. Advanced experience with scripting using PowerShell, SQL, and Python . Ability to identify and script automatable problems at scale, with a focus on efficiency and reliability Knowledge of Azure and Microsoft 365 architectural concepts (Azure Portal, Storage Nodes, VMs, etc.) Strong communication skills in written and spoken English (fluent level required- B2/C1) Working Model 12x5 service coverage (service coverage from 8:00 AM to 8:00 PM). Participation in on-call (standby) rotations Fully on-site role (Madrid, Málaga, or Asturias offices) If you don’t meet every requirement, apply anyway — we love meeting motivated people who want to grow.We value all applications. Candidates with a disability certificate are highly encouraged to apply, as part of our inclusion and diversity policy. What You’ll Love About Working Here: 24 vacation days + 2 personal days + with the option to buy additional days. Access to unlimited learning platforms (Coursera, Udemy, Pluralsight, Capgemini University). FlexAbroad: work remotely from another country for up to 45 days. Flexible benefits plan (health insurance, transport, meals, childcare). Wellbeing HUB and onboarding support (Buddy program). Why Capgemini? Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Guided by our purpose of unleashing human energy through technology for an inclusive and sustainable future, we are a responsible and diverse organization of over 360,000 team members in more than 50 countries. In 2022, the Group reported global revenues of €22 billion. Rewrite your future. Join the team! www.capgemini.com
