Swish World Group

Job Title: Customer Service Representative Location: Remote (Work from Home) Pay Rate: £25.00 per hour Job Type: Full-time / Part-time (flexible hours) About Swish World Group: Swish World Group is a global leader in delivering high-quality products and services to customers worldwide. We are committed to ensuring excellent customer experiences and are seeking a dedicated Customer Service Representative to join our team remotely. This position offers the flexibility to work from home while providing top-tier customer support. Job Overview: As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Your role is essential to maintaining customer satisfaction and loyalty, and you will work closely with various teams to ensure a seamless customer experience. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to work independently in a remote environment. Key Responsibilities: · Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. · Provide information about products, services, and company policies to customers. · Resolve customer complaints and issues efficiently, ensuring customer satisfaction. · Process orders, returns, and exchanges while ensuring accuracy in customer accounts. · Collaborate with internal teams, such as sales, marketing, and product development, to address customer feedback and concerns. · Maintain detailed records of customer interactions and follow up on unresolved inquiries. · Identify opportunities to enhance the customer experience and suggest improvements. · Stay up-to-date with product knowledge and company updates to provide accurate information. Required Skills and Experience: · Previous experience in a customer service or support role is preferred. · Excellent verbal and written communication skills in English. · Ability to multitask and manage time effectively in a remote work setting. · Proficiency with CRM systems, email, and live chat tools. · Problem-solving skills with a customer-first attitude. · Strong attention to detail and the ability to handle high volumes of inquiries. · Self-motivated and able to work independently without supervision. Perks and Benefits: · Competitive Pay: £25.00 per hour, with opportunities for bonuses based on performance. · Remote Work: Flexibility to work from the comfort of your home, anywhere in the UK. · Professional Development: Access to ongoing training and development opportunities. · Flexible Hours: Work schedule that supports a great work-life balance. · Employee Discounts: Enjoy discounts on Swish World Group products and services. · Supportive Team: Be part of a friendly, collaborative, and supportive team environment.

JD: discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold quotes prices, credit details, services and payment arrangements for the customers Oversee the general operations of the academy, including scheduling, facility management, and coordination of events such as competitions, camps, and training sessions. Manage logistics related to training sessions, travel, and accommodation for teams or athletes as needed. Ensure that all aspects of academy operations run smoothly, identifying and resolving any operational challenges. Provide administrative support to coaching staff, ensuring they have the necessary resources, schedules, and tools to focus on athlete development. Manage internal communication within the academy, coordinating between coaching, marketing, HR, and other departments. Maintain accurate records of staff and athlete information, including contracts, performance metrics, and participation in events. Handle inquiries related to admissions, fees, programs, or events, ensuring clear and timely communication. Resolve issues or complaints from parents, athletes, and staff, ensuring a positive experience for all academy members.

Job description: discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold quotes prices, credit details, delivery dates and payment arrangements and arranges for delivery and installation of goods if appropriate Assist the sales team by providing technical insights during customer inquiries, product demonstrations, and presentations. Collaborate with sales teams to assess customer needs and recommend suitable products or solutions. Act as a technical liaison between the customer and the sales team to ensure accurate product specifications and requirements are met. maintains records and accounts of sales made and handles customer complaints Serve as a trusted advisor, understanding customer challenges and proactively offering technical solutions to improve their experience.