Gong cha Greenwich

THE ROLE This is a hands-on operations role for someone who does not need to be told what needs doing — they have already done it. You will be the backbone of the floor: making sure service runs tightly, guests feel genuinely welcomed, and every inch of the venue is something we are proud of. On the nights Nico (GM/Owner) is not there, you are the one holding it together — including leading the kitchen pass when needed. You will work directly with Nico on the stuff that makes a business actually function: compliance, ordering, rotas, paperwork. The unglamorous bits. The bits that matter. If you want to manage from a distance, this is not your role. If you want to actually run a venue, it probably is. WHAT YOU WILL ACTUALLY DO Hosting & the guest experience – Set the tone from the moment someone walks in — because the first 30 seconds is everything – Hold the room together during busy service, managing covers, pacing and the energy of the floor – Handle complaints the right way: calm, quick, with genuine care — and escalate when it actually warrants it – Manage reservations and walk-ins with SevenRooms and whoever comes through the door Service & operations – Open and close to standard, every time – Keep the team briefed, in position, and performing to what Kuhaku is — not just what any bar is – Step in where needed during service, bar or floor, without being asked – Lead the kitchen pass in Nico's absence — keeping communication tight between kitchen and floor and making sure every dish lands right Venue standards & cleanliness – Maintain a high cleanliness standard across front of house, bar, toilets and back of house at all times – Run daily checks, own the standards, and hold the team to them — without being a jobsworth about it – Flag maintenance issues early and coordinate fixes before they become a problem Consumables & ordering – Manage and order all consumables — cleaning supplies, packaging, sundries, small kit — so we never run out of anything embarrassing – Keep storage organised, maintain par levels, and track spend – Flag any discrepancies or odd costs to Nico without being chased Compliance & paperwork – Hold a valid personal licence — or be actively working towards one (essential within six months) – Ensure we operate within our premises licence at all times: challenge policies, age verification, hours – Maintain food safety records, temperature logs, cleaning schedules and COSHH documentation – Support DPS compliance and handle any council or local authority communications with appropriate seriousness – Assist with rota collation, payroll admin and basic HR paperwork as needed WHO WE ARE LOOKING FOR You do not have to love Japanese culture or cocktails (although it helps). You do have to love running a room well. Experience – At least one year in a supervisory or management role in hospitality — floor, not desk – Comfortable hosting, directing a team, and dealing with difficult moments without losing your cool – Experience with compliance, licensing and the paperwork that comes with running a licensed venue The person – Organised. You do not let things slip through the cracks and you do not need reminding twice – A natural host — you genuinely enjoy people, and it shows – Calm under pressure. Saturday at 9pm should make you sharper, not slower – Proactive. If something needs doing, you do it. If something is wrong, you say so – Honest and reliable. Small team, high trust. That is the deal. – Comfortable with admin and paperwork — it is not glamorous, but neither is a compliance fail Useful but not required – Personal Licence holder – Experience with SevenRooms, TheFork/EatClub or Square POS – Any genuine interest in Japanese food and drink culture – Food Safety Level 2 or above WHAT WE OFFER A real leadership role in a venue with a real identity. You will have a direct relationship with the owner, genuine input into how the venue runs, and room to grow as the business does. – £30,000+ per annum, dependent on experience – Plus tronc – Direct access to Nico — decisions get made, not deferred – A team with more personality than most bars in London have combined – A venue with an identity worth protecting — and a community growing around it – Room to develop as we do

Blinds is a wine bar, bottle shop, and event space set in a beautifully repurposed former blinds workshop. Blending industrial design with warm, intimate touches, we’ve created a distinctive atmosphere designed to make every visit special — whether for dates, casual catch-ups, or celebrations. After nearly a year of successful operation, we are now looking for a General Manager to take full ownership of day-to-day operations and help drive the next phase of our growth. This is a key leadership role for someone who is fully hands-on, thrives on the floor, and leads by example. Key Responsibilities: • Take full responsibility for daily operations, ensuring smooth and efficient service at all times, • Lead, train, and develop a small team with high standards and attention to detail, • Be present on the floor, running shifts and maintaining a strong connection with both team and guests, • Continuously refine service standards and guest experience We are looking for a hands-on leader, not a back-office manager, someone who is as comfortable running a busy shift as they are organizing operations behind the scenes with a strong attention to detail and a natural sense of ownership. • What We Offer:, • A central role in an established and growing concept, • Competitive Salary + Generous Bonus based on company performance, • Real opportunity to shape operations and influence the future of the business, • Staff discounts on food and drinks + Lots of tastings, • Team events and a positive, collaborative environment, • Ongoing learning opportunities in wine, food, cocktails, and service

At Dome we are proud to be pushing out some of the best street food in London on the Southbank, and at major London and UK Wide Music Festivals. We are: Truffle Burger, Frank's Hot Dogs, Lucky's Hot Chicken, Meraki Greek Wraps, Okko Katsu, Papa Tacco's, and much more. We also work with some much loved street food brands from around the world, who we host at our guest residency series on the Southbank. We have many other projects and events around London alongside our two cult favourite Truffle Burger restaurants in Soho and Marylebone. We're looking for Supervisors to join us at UK Wide Festivals and our Southbank project. Join one of 6 brands or help us host international guest brands. Our Supervisors support the Unit Manager with the day to day running of the unit, making sure menu items look great and taste great, our team are happy and safe and deliver great customer service. Our menus are small, simple and super indulgent. You: • You're charismatic, kind and want to have a seriously busy and fun Summer full of new experiences, • You're looking for growth and development and a career in street food operations, festivals or events, • You have experience in quick-service or food retail, restaurants, food markets and festivals, • You get stuck in and are willing to help anyone on your team, • Our queues get seriously long- you can stay cool when things get going, • You love good food, good music and Summery festival vibes, • You want to give customers the best and keep standards high in a casual environment, • Looking for full-time or flexible hours The season will run from mid-April to mid-September, with ideally full-time availability. Availability to work Thursday, Friday, Saturday and Sunday's fairly consistently throughout the Summer is a must! We will keep going through the Autumn and Winter Seasons, with plenty of permanent availability for those who smash the Summer! More good stuff! • Access to incredible festivals and events with opportunities to see some headliners whilst not on shift!, • Fun, friendly, casual and seriously experienced team, • Rota's given way in advance for you to plan your time off throughout the season's, • Really good quality and style uniform provided, • Generous paid breaks, • Free food and drink on shift, • Award Winning Employee Assistance Program to support your health and wellbeing, • Bonus scheme for all team members - whatever your level Truffle Burger was founded in 2018. What began as a simple burger, trading from a van around London, grew into a cult favourite. The business has expanded from pop-ups, festivals, international collaborations and restaurants into a recognised brand with an ever increasing following to become DOME; a diverse portfolio and offering. As we continue to grow our teams, projects, ideas and national and international presence, we stay true to what made Truffle Burger special from day one.

The Role As Duty Manager, you will be responsible for the smooth running of the bar during your shift, ensuring high standards, happy customers, and full compliance with licensing laws. You will act as the responsible person on duty, using your Personal Licence to oversee alcohol sales and support the wider management team. ⸻ Key Responsibilities • Lead and supervise the team during service, • Ensure excellent customer service at all times, • Open and close the venue, including cash handling, • Support staff on the bar and floor during busy periods, • Handle customer complaints and resolve issues professionally, • Ensure compliance with licensing laws and Challenge 25, • Maintain a safe and clean working environment, • Monitor stock levels and minimise wastage ⸻ Requirements • Valid Personal Licence (UK) – essential, • Previous experience as a supervisor or duty manager in a bar/pub, • Strong leadership and communication skills, • Ability to stay calm under pressure in a fast-paced environment, • Good knowledge of licensing laws and responsible alcohol service, • Flexible availability, including late nights and weekends ⸻ What We Offer • Competitive pay + tips, • Staff discounts, • Training and development opportunities, • Friendly and supportive team environment, • Opportunity to progress within the business

About us: At Urban Greens, we believe that perfectly crafted salads can empower how we eat and feel. We are creators – leading the salad revolution to redefine London’s healthy eating scene. That means bringing people together, one bowl at a time, connecting them to real ingredients, bold flavour, and a community that genuinely cares. Now 6 stores strong (and growing fast), we’re building the next generation of leaders to grow with us. Who are we looking for? We’re looking for a passionate, hands-on leader to join us as a General Manager in a flexible, growth-focused role. This isn’t your typical single-site GM position (yet). You’ll work across our London stores, supporting existing teams, driving performance, and helping us raise the bar everywhere we operate. As we continue to expand, this role is designed to evolve into taking full ownership of your own store in the near future. This is also a great opportunity for a strong, experienced Assistant Manager from a QSR background who’s ready to step up and develop into a General Manager quickly. We’re after someone who brings energy, positivity, attention to detail, and a proactive mindset – someone who leads from the front and thrives in a fast-paced, people-first environment. What you'll be doing: • Supporting multiple London locations to deliver strong operational and financial performance, • Stepping in where needed – leading shifts, supporting teams, and ensuring smooth day-to-day operations, • Driving sales by identifying opportunities and bringing fresh, creative ideas to grow the business, • Coaching and developing team members, helping build future leaders and embedding Urban Greens culture, • Delivering exceptional customer experiences and handling challenges with a calm, solutions-focused approach, • Monitoring performance, feedback, and standards across sites, and taking action to continuously improve, • Supporting cost control across labour and food, with a strong commercial mindset, • Ensuring food quality, hygiene, and health & safety standards are consistently met across all locations, • Acting as a brand ambassador – bringing the Urban Greens vibe, energy, and standards to every store you step into About you: • Proven experience as an Assistant Manager or General Manager within a QSR or fast-paced hospitality environment, • A natural leader who motivates, develops, and brings out the best in people, • Commercial awareness with a drive to hit targets and grow the business, • Adaptability – comfortable working across different locations and teams, • A positive, can-do attitude with strong problem-solving skills, • Someone who’s ready to take the next step into a full General Manager role in the near future Benefits: • 50% discount at all Urban Greens locations, • Complimentary meal on shift, • 28 days holiday, • Ongoing development and real career progression opportunities, • Competitive salary + bonus scheme If you’re ready to grow with us, bring the energy, and be part of something exciting – we’d love to hear from you.

We are looking for a happy and responsible leader to manage one of our beautiful vegetarian restaurant shops in the City of London. Experience in a similar role would be great, but most important is a positive attitude and the desire to learn and grow with us. The perfect candidate should be very strong in people skills, great communication and a bubbly personality. Role & Key Responsibilities: • Managing every aspect of the shop and leading the team to success every day, • Ensuring that the highest quality service is consistently delivered to our customers, • And so much more... If you liked what you read so far, we would love to meet you for an interview, please drop us your application. Thanks and hope to see you soon! 🌶

We are seeking an outstanding Deputy General Manager with a love for varied hospitality experiences, high volume operations who thrives managing large teams. Pergola on the Wharf is a powerhouse of a business, bringing together high energy dining, vibrant social spaces, and large scale events under one roof. No two days are the same and exceptional leadership is key to delivering unforgettable guest experiences. The Role: As Deputy General Manager, you'll be key to the running and success of Pergola on the Wharf. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. We Expect You To: Have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management -- guest experience is at the core of your passion. Lead joyous, guest focused, shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact -- clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. Who You'll Be: A proven leader with experience in high volume operations. A personal license holder. Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority. Energetic, passionate, and resilient. Have a structured mindset, setting clear expectations and empowering your team. Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage -- always questioning, improving, and innovating. Strong knowledge of food safety, allergies health safety. Fun! Capable of integrating seamlessly into Incipio's culture. Benefits \& Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio \& Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B