Reception Manager
hace 2 meses
£32000–£35000 anual
Jornada completa
London
We currently have an excellent opportunity for an experienced and passionate Reception Manager to join our friendly and fantastic team at The Collingham Serviced Apartments. Located near South Kensington we are a 26-apartment privately owned Aparthotel that strives to provide a personal touch to every guest. As Reception Manager you will be at the heart of our Front of House operations and should bring flair and passion for delivering exceptional service. You will be someone with a helpful can-do attitude who leads from the front to ensure the operational teams deliver best in class service and memorable experiences for our guests. Responsibilities: • Oversee the daily operations to ensure excellent customer service, • Ensure strong working relationships with colleagues and guests, • Ensure immediate resolution of any situations that may arise, • Maintain communication with the guests, respond to comments and complaints, • Assist reservations, • Provide the team with ongoing coaching, training, and development including appraisals, • Ensure compliance with all policies, standards, and procedures, • Anticipate guests’ needs, exceed expectations and respond promptly, and acknowledge all guests, • Assist other departments during their peak times to ensure service levels are never compromised, • Assist the Apart-hotel Manager with any and all operational requirements including statutory requirements, • Previous experience as a senior Duty Manager, Assistant Reception Manager or Reception Manager, • Hands-on approach assisting other departments as and when required, • Excellent customer service and communication skills, • Strong leadership and motivational skills, • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment, • Attention to detail, • A consistently positive attitude, self-motivated and enthusiastic, • Excellent personal presentation and grooming standards, • Competitive salary plus incentives, • Complimentary meal on shift, • Referral bonus scheme for recommending top talent, • Dry cleaning service for work attire, • Ongoing training and development
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