Delivery

As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

Job description: Are you looking for your next admin role? Do you love events? Then look no further. Chillisauce is currently looking for Customer Service Executives to work in the Customer Service Team dealing with event and activity bookings. This is a permanent role, based in Waterloo and is ideal for someone with a keen eye for detail who loves administration. The Company: Chillisauce is a high energy, dynamic and fast-growing events agency located in Waterloo. We organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities across the UK and Europe. We book things like go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days to name a few. We offer such a huge variety of events and activities to make that Hen or Stag night extra special. The Role: The Customer Service Executive will be responsible for ensuring that the events are all booked correctly with our suppliers and that our customers have a great time away without errors. You will be looking after all the administration aspects of the booking which would include confirming hotels, transfers, nightclubs, and activities. You will also be checking invoices, running reports, and solving any queries that may come up before departure. You will be utilising a variety of communication channels from email, phone, internal messaging, and online booking systems. This role is office based 5 days a week. Customer Services Team: The Customer Service team currently consists of 10 lovely people, and we are responsible for the event delivery and all administration of the business. It’s a very busy team that is dedicated to ensuring everything goes to plan. Candidate Requirements: · Excellent confident communication skills · Provide excellent customer service and a winning telephone manner · Naturally inclined to please and delight customers · A strong grasp of English language writing skills · A strong aptitude for numbers and calculating booking balances · Excellent organisation and multi-tasking skills · A strong ability to resolve all booking issues · A strong work ethic and good time management keeping · Be passionate about organising events and understand the importance of the Hen and Stag weekends · Previous successful administrative experience is essential Candidate Qualifications: The Administration Executive should be educated to a GCSE or Equivalent (Grade C or above) and ideally have at least 1 years administration experience and be used to working in a fast paced and lively environment. Employee Benefits: · Base Salary + incentives for achieving customer satisfaction targets · 20 days Holidays (increasing every year) + Bank Holidays · Lovely open plan lively office based in Waterloo · Monday to Friday 9am-5.30pm · Relaxed dress code · Opportunity to visit some of our destinations we sell · Pension arrangements · Monthly reward celebrations for delighting customers · Incentive vouchers for over performing and internal competitions To Apply: Please send CVs along with covering letter as to why you would be suitable for the role. Potential start date: 01 October 2025 Job Types: Full-time, Permanent, Office Based (Full Time) Benefits: Casual dress Company pension Employee discount Application question(s): Do you have experience dealing with customer complaints? Work authorisation: United Kingdom (required) Work Location: In person Pay: From £24,500.00 per year

Customer service for a busy dry cleaning shop role will include taking customers details checking garments and tagging, sorting and packing customers clothes Ideally you will have experience in a dry cleaning environment

Looking for a part-time tour leader to work with us on our day trips from Central London. The tour visits locations such as Stonehenge. Must be chatty, confident and able to learn some history ! 7am starts so just be near central London and like early starts! Must have PERFECT English to talk on the microphone! We also may have apermanent and full-time role for successful applicants.