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• Cipriani

  

  Assistant Reservation Manager

  hace 6 días

  £40000 anual

  Jornada completa

  London

  We are seeking an experienced and highly organised Assistant Reservations Manager to support the efficient operation of our reservations department at Cipriani London. The ideal candidate will have a strong background in hospitality or restaurant operations, excellent leadership abilities, and a commitment to delivering exceptional guest service. This role includes overseeing the reservations process, supporting and supervising the reservations team, managing guest communications, and working closely with senior management to optimise guest experience, table allocation, and operational efficiency. Duties Oversee and manage the daily reservations process, ensuring accuracy and timely handling of all guest bookings. Respond professionally to guest enquiries via telephone, email, and online booking platforms. Maintain a comprehensive understanding of the restaurant’s service standards, menu offering, seating arrangements, and operational requirements. Assist with training, developing, and supervising reservations team members to ensure consistent service excellence. Monitor booking patterns and guest preferences to maximise table utilisation and revenue opportunities. Ensure all reservation procedures comply with company policies, health and safety standards, and data protection requirements. Collaborate with the Restaurant Manager and senior management to enhance guest experience, streamline workflows, and support service objectives. Prepare reports and provide insights on booking trends, no-shows, VIP guests, and special requests. Support the smooth coordination between the reservations team and front-of-house operations. Requirements Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations. Previous supervisory or team-lead experience with strong leadership and coaching abilities. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Exceptional communication skills in British English, both written and verbal. Strong knowledge of restaurant operations; familiarity with culinary and service workflows is advantageous. Proficiency with reservations and CRM systems (e.g., SevenRooms, OpenTable, ResDiary, or similar). High level of professionalism, discretion, and guest-focused service. Ability to lead by example and maintain Cipriani’s high standards of hospitality at all times. Job Type: Full-time Benefits: Health & wellbeing programme Private medical insurance Work Location: In person

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• Lidl GB

  

  Customer Assistant (Night Shift)

  hace 15 horas

  London

  £14.35 - £14.65 per hour | 25 - 30 hour contract | Night shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. You will be required to work anytime between 21:00 PM and 08:00 AM. As a Lidl Customer Assistant, you’ll work together as a retail team to make sure we maintain our high standards day after day, night after night. From taking responsibility for the cleanliness of the store, to making sure it’s well-stocked for our customers. This isn’t just stacking shelves. This is feeding families. You’ll also reap the rewards of your hard work putting a shift in so that the store is ready before the doors even open. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside Lidl. We’re proud to be a diverse, secure and fast-growing business, so we'll make sure you have quality retail training and real opportunities to build your career. • Precisely unpack deliveries through the night during the week and weekends, • Make sure all access areas are clear for our drivers, • Keep the store spick and span – both on the shop floor and behind the scenes, • Help organise specific areas for promotions and special offers, • Independently carry out regular freshness checks and make sure our stock is fully rotated, • Knowledge or experience of working in a fast-paced environment, • Good attention to detail when working quickly, • The ability to react positively to changing priorities, • Self-motivation to work hard and do everything to the best of your ability, • The drive to work hard and contribute to the success of your store, • Ideally, previous experience working night shifts, • 30-35 days' holiday (pro rata), • 10% in-store discount, • Enhanced family leave, • Contributory pension scheme, • Long service awards, • Plus more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

• Lidl GB

  

  Customer Assistant Night Shift

  hace 2 días

  London

  £14.35 to £14.65 per hour | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, you’ll work together as a retail team to make sure we maintain our high standards day after day, night after night. From taking responsibility for the cleanliness of the store, to making sure it’s well-stocked for our customers. This isn’t just stacking shelves. This is feeding families. You’ll also reap the rewards of your hard work putting a shift in so that the store is ready before the doors even open. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside Lidl. We’re proud to be a diverse, secure and fast-growing business, so we'll make sure you have quality retail training and real opportunities to build your career. • Precisely unpack deliveries through the night during the week and weekends, • Make sure all access areas are clear for our drivers, • Keep the store spick and span – both on the shop floor and behind the scenes, • Help organise specific areas for promotions and special offers, • Independently carry out regular freshness checks and make sure our stock is fully rotated, • Knowledge or experience of working in a fast-paced environment, • Good attention to detail when working quickly, • The ability to react positively to changing priorities, • Self-motivation to work hard and do everything to the best of your ability, • The drive to work hard and contribute to the success of your store, • Ideally, previous experience working night shifts, • 30-35 days' holiday (pro rata), • 10% in-store discount, • Enhanced family leave, • Contributory pension scheme, • Long service awards, • Plus more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

• Fisher Investments

  

  Institutional Client Operations Specialist

  hace 4 días

  LONDON

  The Opportunity: The Fisher Investments Institutional Group (FIIG) serves a global client base of diverse investors, including but not limited to: governments, pension funds, foundations and endowments, insurance and financial institutions, and healthcare organizations. As an Institutional Client Operations Specialist, you will have the opportunity to challenge yourself and grow by interacting with members of Senior Management, Research, Investment Ops, Finance and Legal, all while developing expertise surrounding Institutional asset management. You will report to the team leader of Institutional client operations. You will develop the skills required to drive long-term projects relating to new Institutional clients, Institutional fund vehicles, Institutional client onboarding, and Institutional client service. You will learn nuances of regulatory regimes in over 20 countries, and develop the ability to converse intelligently with legal counsel and compliance officials both internally and externally. We are looking for someone who can build long-term internal and client-related projects. Within the first year, you will be adding value to our team by serving as subject-matter expert surrounding Institutional asset management, client onboarding, regulatory complexities, and internal process improvements. The Day-to-Day: • Be a point of contact for our Institutional client requests, ensuring our clients receive the best service possible, • Manage large cash flows, • Coordinate complex reporting requirements for our clients, • Onboard new accounts using the appropriate processes and procedures, • Manage the maintenance of Institutional fund vehicles by coordinating with custodians, internal teams and global regulatory bodies, • Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors, • Bachelor's degree or equivalent combination of education/experience, • 2-3 years professional experience in the financial services industry, • Familiar with securities, financial markets and institutional account types, • Experience with customer/client service, • Project management experience, ability to adjust workload based on priority, and passion with process improvements The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: • 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents, • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays, • Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees, • $10,000* fertility, hormonal health and family-forming benefit, • A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions, • Gym subsidy of up to £50 per month, • Employee Assistance Program and other emotional wellbeing services, • A collaborative working environment that practises ongoing training, educational support and employee appreciation events FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

• Barclays Bank PLC

  

  Customer Service Advisor

  hace 5 días

  London

  Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

• Barclays Bank PLC

  

  Customer Care Advisor - Sunderland

  hace 17 días

  London

  Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

• SSP

  

  Customer Services Assistant - London

  hace 3 días

  London

  Load/offload catering equipment/stock from trains. Order assembly and stock control.

• Trend Micro

  

  Public Sector Account Manager

  hace 23 horas

  London

  Public Sector Account Manager Location: UK (Bias to S.East) Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, our unified cybersecurity platform protects over 500,000 organizations and millions of individuals across clouds, networks, devices, and endpoints. Trend Vision One™ delivers advanced threat defense techniques, extended detection and response (XDR), and integration across the IT ecosystem, including AWS, Microsoft, and Google, enabling organizations to better understand, communicate, and mitigate cyber risk. Our Trend global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily. We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place. Trend enables organizations to simplify and secure their connected world. Key Responsibilities: • Sell Trend Micro’s products and/or services through a consultative selling approach and maintain good relationships with key individuals within named & prospect accounts within Public Sector / Healthcare., • Drive quarterly business reviews with selected customers to ensure value from Trend Micro investment and ensure customer is kept up to date with Trend Micro product roadmaps enabling the customer to plan and mitigate risks to their business., • Develop strategies and orchestrates company resources to maximize sales volume within assigned accounts., • Effectively engage and build cooperative relationships with sales resources: SE, Channel, Specialist sales team and executives as required., • Maintain a robust sales pipeline and ensure full compliance with all internal processes., • Provide accurate forecasts and reports on activity and sales performance as and when required by management. Key Experience: • Proven track record of sales experience in the Public Sector, (preferably in IT Security) developing strategic customer relationships., • This role has a large focus on NHS accounts within the UK, so sales experience within healthcare is preferred., • High levels of achievement against quota and experience selling to the executive level customer, preferably in the high-tech industry., • Proven ability to articulate a portfolio sales across products, solutions and services., • Demonstrates strong sales skills and high level of technical and business acumen in both our industry and industry being sold into., • Demonstrates a breadth and depth of knowledge arrived through exposure to complex business situations., • Extensive successful demonstrable experience in a field sales role., • Direct field experience in working with end user accounts., • Minimum 6 years’ experience in an Enterprise Sales / Business Development role., • Ability to engage at the C level in a business benefits discussion., • Previous experience or exposure selling Enterprise Security Solutions., • Previous experience working for a software vendor would be preferred., • Previous experience in selling IT security/ Infrastructure/ Software, • Proven ability to achieve sales quotas in target market by selling and closing complex solution to end customers., • Results-oriented with a passion for over-achieving sales targets., • Excellent interpersonal, negotiation and closing skills., • Can-do attitude! We are looking for candidates passionate about their work and the cyber industry just as much as the skills you bring – a strong team and work ethic are paramount for success! Why Trend Micro? Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity. Trend Micro is a progressive employer with a very special and unique culture. Here at Trend Micro you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here.