Holiday Inn London - Kensington High Street

Job Description and Summary : To monitors and supervises aquatic activities, including overseeing swimmer safety, rescue operations and staying alert to changing water conditions To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place. To always promote a positive perception of the company both internally and externally. Essential Qualification Requirement: We’re looking for safety-focused, skilled professionals to join our team. To be eligible, you must hold a valid RLSS UK Level 3 Award in Pool Lifeguarding. This is a mandatory requirement — candidates without this qualification will not be considered. Duties and responsibilities: Supervising swimming activities at the aquatic centre and making sure that safety procedures, guidelines and policies are followed. Warning of unsafe activities and enforcing water safety policies and pool regulations. Providing first aid in the event of injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary. Assessing conditions for safety and coming up with an action plan for aquatics emergency. Inspecting pool equipment, facilities and water to make sure they are usable and safe. Supervising and assisting in cleaning equipment and facilities. Opening and closing the pool each day, depending on schedule and hours. Instructing or assisting classes in fundamentals of swimming Resolving scheduling conflicts to make sure the pool environment is safe. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported in line with Hotel’s Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipment’s are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Customer Relations: Demonstrate service attributes in accordance with industry expectations and company standards to include: Being attentive to guests Accurately and promptly fulfil guests’ requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guest’s experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Key performance indicators: Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling NPLQ qualification Benefits: Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Training fund assistance of NVQ’s Awards and Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally

Overview: Holiday Inn London – Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar and Lounge Supervisor to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control. Lead team members to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. Benefits: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand.

Job overview To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Duties and responsibilities Sales and Revenue: To be proactive with contributing to the success of the department Products and services are explained to the customer at all times to ensure the customer has the best choice available to them. To ensure all procedures pertaining to revenue capture are up-held at all times Costs and efficiency: To minimise wastage at all opportunities To actively promote an energy efficient culture throughout the department To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. Customer relations: Positive working relationships are established and maintained with colleagues throughout the Hotel Customer feedback, both positive and negative are responded to appropriately and efficiently Information on customer service problems is gathered in order to improve the service offered A positive personal image is maintained at all times The needs of the customer are kept in balance with the needs of the organisation All guests are received and offered assistance in a positive manner at all times Operational requirements: To answer all telephone calls and guest requests in a polite and professional manner Meeting rooms bookings are handled according to departmental procedures Back and front of house service areas and equipment are prepared, maintained and cleared Function rooms are prepared, maintained and cleared Able to set up functions’ rooms Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures Cleaning is undertaken within the food and beverage areas as required Functions rooms are prepared according to the requirements of business Conference breaks are served promptly, accurately and according to the standards of the department Drink orders are taken and served following departmental procedures Wine orders are prepared, taken and served accordingly Customer satisfaction is monitored throughout the meal and any remedial actions taken as required All customer feedback, positive and negative is reported to the Team Manager or Supervisor To adhere to all Health and Safety Requirements as required by Hotel To adhere to the Food Hygiene Regulations and Licensing Laws To adhere to the requirements of the Data Protection Act at all times Skills: Excellent customer service skills. Commercial awareness. Flexibility. Good interpersonal skills. Communication skills. Problem-solving skills. Organisational skills. Teamwork skills.

Important Notice for Applicants: This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered. We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support. Duties and responsibilities : To be proactive with contributing to the success of the department Products and services are explained to the customer at all times to ensure the customer has the best choice available to them. To ensure all procedures pertaining to revenue capture are up-held at all times To minimise wastage at all opportunities To actively promote an energy efficient culture throughout the department To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. Positive working relationships are established and maintained with colleagues throughout the Hotel Customer feedback, both positive and negative are responded to appropriately and efficiently Information on customer service problems is gathered in order to improve the service offered A positive personal image is maintained at all times The needs of the customer are kept in balance with the needs of the organisation All guests are received and offered assistance in a positive manner at all times To answer all telephone calls in a polite and professional manner Table bookings are handled according to departmental procedures Back and front of house service areas and equipment are prepared, maintained and cleared Bars, dining rooms and function rooms are prepared, maintained and cleared Assistance is given in the maintenance of food displays Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures Cleaning is undertaken within the food and beverage areas as required Dining areas are prepared according to the requirements of business Food is served promptly, accurately and according to the standards of the department Drink orders are taken and served following departmental procedures Wine orders are prepared, taken and served accordingly Customer satisfaction is monitored throughout the meal and any remedial actions taken as required All customer feedback, positive and negative is reported to the Team Manager or Supervisor Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures To adhere to all Health and Safety Requirements as required by Hotel To adhere to the Food Hygiene Regulations and Licensing Laws To adhere to the requirements of the Data Protection Act at all times

Job overview To clean and tidy designated areas of the kitchen efficiently and professionally to high standards, using the appropriate cleaning materials provided. To maintain the highest operational standards of cleaning in the kitchen. Duties and responsibilities Operations: · To carry out all areas of cleaning in a safe and hygienic manner. · To ensure adequate levels of cleaning materials are maintained and stored correctly. · Ensure the correct cleaning products are used for the right surfaces. · To maintain good timekeeping. · Whilst working in guest areas, maintain a professional manner, by not discussing personal matters and keeping noise down to a minimum. · If asked directions by guests, guide them to the location, rather than pointing. Health and Safety: · Report any dysfunctional equipment to the Head chef or the Duty Manager. · Report accidents or injuries to Head chef or the Duty Manager. · Maintain equipment in safe and sanitary conditions. · Adhere to Hotel Emergency/ Safety manual. · Smoking is not allowed in premises. Personal Appearance: · Uniform is provided and to be kept clean and fresh for every shift. · Long hair to be tied back. Cleaning Duties: Kitchen surrounding, staff restaurant and smoking area. · Floor to be brushed/vacuumed and moped including skirting boards · Locker room should be clean and dust free · All metals to be polished i.e. taps/ door handles/light switches · Bins to be emptied, cleaned and waste discarded to designated outside area · Floor to be brushed/vacuumed and moped · Bins to be emptied and discarded appropriately · Light fittings to be gently dusted · Doors and windows cleaned and are smear free · All areas to be scrubbed and disinfected with appropriate products and kept fresh · To adhere to all the requirements under the Food Hygiene Regulations · To adhere to any reasonable request. Benefits · Meals on duty · Staff uniform · Company pension contribution after you passing your probation period · Recommend a friend fee · 20 days holiday plus 8 bank holidays · Dry cleaning of your uniform (if applicable) · Training fund assistance of NVQ’s · Awards and Recognition Programme · Seasonal annual parties · Staff rate with IHG hotels globally We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels:

Job overview To provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins. Main responsibility as customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs. To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. A restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience. This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered. We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support. Duties and responsibilities Costs and efficiency: To minimise wastage at all opportunities Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity To actively promote an energy efficient culture throughout the department All departmental resources are monitored and controlled in line with departmental objectives Customer relations: To liaise positively with the guest ensuring all their needs and requirements are met To ensure product knowledge on Hotel products and services is up-to-date at all times To respond in a pro-active manner to guest feedback for positive and negative comments To feedback to the sales teams in a constructive manner for service improvements To ensure personal and Team presentation is of the highest standards at all times to project a professional image to customers To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department Operational requirements Restaurant Supervisor Responsibilities: Screening, interviewing, hiring, and training restaurant staff. Managing restaurant staff's work schedules. Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained. Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. Checking in on dining customers to enquire about food quality and service. Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. Monitoring the restaurant’s cash flow and settling outstanding bills. Reviewing customer surveys to develop and implement ways to improve customer service. Resolving customer complaints in a professional manner. To prepare restaurant as required to the correct standard To ensure all equipment is correctly installed and in good working order To adhere to all Health and Safety Requirements as required by the Hotel To be responsible to the prompt and efficient delivery of refreshments and meals as required by the customer To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters To be responsible for the set-up, running and clearing of an event as required. To serve at private dinner functions To adhere to the requirements of the Data Protection Act at all times Computerised and manual storage systems are maintained in line with the Hotel procedures To adhere to all the requirements under the Food Hygiene and Liquor Regulations To ensure all maintenance issues are reported according to the Hotel procedures To undertake tasks in other departments when required Team Requirements To allocate tasks within the shift to ensure all operational requirements are met To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required To identify training needs throughout the department communicating with the Manager to meet the training need To provide coaching and on-the-job training as identified, especially for new employees To create an environment which promotes employee morale and encourages the Team to have high levels of productivity To ensure all Hotel personnel policies and procedures, and employment law are observed at all times Performance Indicators Customer Feedback Complaints and Compliments Completion of tasks on shift Team feedback 1:1 with Manager We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels:

SCOPE & GENERAL PURPOSE OF JOB To supervise and manage a section of the kitchen to ensure that objectives are met in relation to all food prepared within the hotel. JOB SPECIFIC ACCOUNTABILITIES To maintain regular and effective communication within the team and at all levels Performance standards are clearly communicated to every individual and is understood Technical and personal standards are high Staff are proud to belong to the team and the section Staff movements, communication and coordination within the section is effective. Sous Chef is informed of changes in keeping with payroll schedules. A system is in place for requesting time-off and is understood by staff. Hours are monitored, and potential problems are raised with Sous Chef/ Head Chef. All staff receive high quality performance feedback Appropriate action is taken to deal will all levels of performance Trends are monitored and consulted with Sous Chef for a suitable response Confidence in the application of policies and procedures Staff issues are brought to the attention of the Sous Chef Daily meetings are attended, and information effectively passed on to the team. Staff are fully informed of changes in the kitchen and to the section. Training & Development To arrange induction and training of staff to meet the required standard of performance, ensuring that all training is recorded on individual training record sheets. To provide coaching to Commis Chef to develop confidence, knowledge and skills. To ensure that all staff are well-versed in legal requirements and established standards are maintained. Act as section trainer for Commis Chefs and Demi-Chef de Partie · Planned section induction is carried out for new starters · All staff hold a Basic Food Hygiene Certificate · Working with the Sous Chef, technical skills for different roles are identified and training needs analysis is carried out on a rolling basis Food Quality To ensure that food hygiene standards are exemplary at all times so that legal and company requirements are met. To ensure that correct mis-en-place has been affected before service and that the staff are completely familiar with the production of dishes on the menu. To ensure the correct preparation, presentation and service of dishes to the guests and also the staff restaurant according to the standards of the hotel. Swabs and other required procedures are carried out according to company standards Best practice is adapted to suit the hotel’s operation Safe and hygienic working practices are demonstrated during every shift Action is taken swiftly to correct any observed contravention in health, safety or hygiene practices. Service is calm and organised Raw and high-risk roods are prepared separately Food preparation areas are cleaned prior to use, maintained during service and cleaned down according to set procedures and in-line with Health, Safety and Hygiene requirements. Waste is promptly removed from the food preparation area and disposed of appropriately Food is checked for quality and presentation before sending to the hot plate/ pass Food not for immediate consumption is stored in the correct manner at a safe temperature according to legal requirements Stock control Stock takes are accurate People are available to assist Preparation is done to assist Market list is used for ordering stock for the next day Receiving and storage areas are prepared ready for delivery Food items are checked for quality, expire date and temperature Random temperature checks are made of chilled and frozen good delivered Delivery packaging is removed and disposed of appropriately Storage areas are kept secure from unauthorised access Temperature checks are made according to a set schedule agreed with the Sous Chef/ Head Chef No out of date stock in storage areas Menu Development To assist in menu development Continuous development of menu items New ideas given to Sous Chef and Executive Sous Chef Takes an active interest in food trends GENERAL ACCOUNTABILITIES Health, Safety and Security Hygiene regulations are enforced, monitored and swift action is taken where shortfall is detected To ensure safe and careful handling of equipment to safeguard people and property particularly in areas of manual handling, use of knives and COSHH. Hazards are spotted and reported Equipment used are according to guidelines Accidents are reported

Job overview As a commis chef you’re on the first rung of the ladder to becoming a great chef. You will work well in a close-knit team and will be a pro-active individual that is willing to learn and develop their current skills, as well as being dedicated to preparing a high standard of food. Duties and responsibilities Accurately measuring meal ingredients for the Chef de Partie. Preparing meal ingredients, which includes seasoning of different meats as well as washing, peeling, and chopping vegetables and fruits. Preparing basic salads and sauces as directed by the Chef de Partie. Receiving deliveries and verifying that all ordered items have been delivered and are of good quality. Discarding all expired and spoiled food items stored in the stock rooms, refrigerators, and freezers. Performing basic cleaning duties and ensuring that workstations are properly sanitized. Plating and presenting meal items as per the Chef de Partie’s instructions. Maintaining high standards of hygiene Preparing the ingredients for a more senior chef Stock rotation Operational Requirements To assist with the preparation of the Carvery and to serve the customers as required To adhere to all the requirements under the Food Hygiene Regulations at all times To ensure all maintenance issues are reported according to the Hotel procedures To adhere to all Health and Safety Requirements as required by the Hotel To carry out any reasonable request as per the Senior Chef on duty Customer Relations To ensure product knowledge on Hotel products and services is up to date at all times To respond in a pro-active manner to guest feedback for positive and negative comments Feedback from customers is monitored and analysed to improve service delivery To ensure personal presentation is of the highest standards at all times to project a professional image to customers and Hotel To maintain a consistent approach to customer service at all times in line with the Hotel’s expectations Costs and Efficiency To follow the procedures for minimal wastage throughout the kitchen To maintain the correct procedures for stock control and monitoring according to departmental policy To assist with deliveries into the kitchen as required To actively engage in an energy efficient culture throughout the department All departmental resources are monitored and controlled in line with departmental objectives Skills Ability to work in a high pressure, fast paced environment Willingness to follow instruction Relevant training and culinary qualifications A food handler's license. Proven commercial kitchen experience. Sound knowledge of food health and safety regulations. The ability to stand for extended periods. The ability to work under pressure. Excellent organizational skills. Effective communication skills.

Job Overview We are seeking a dedicated and experienced Night Manager to oversee the hotel’s operations during the night shift. You will be responsible for ensuring the smooth running of the hotel, managing the night team, and delivering exceptional guest service in line with IHG standards. This role is key in ensuring the security, safety, and comfort of our guests while managing overnight procedures, including financial reconciliations and operational duties. Key Responsibilities Guest Experience & Service Provide a warm and professional welcome to all guests, ensuring a seamless check-in and check-out experience. Handle guest inquiries, requests, and complaints efficiently and professionally, ensuring guest satisfaction. Maintain IHG brand standards in customer service and guest interactions. Monitor guest feedback and take proactive measures to enhance the overnight experience. Operations & Management Supervise and support the night team, including reception, housekeeping, and security staff. Oversee the completion of the night audit, ensuring all financial transactions are correctly recorded. Ensure all hotel systems and procedures are followed, including end-of-day reporting and reconciliation. Coordinate with other departments to ensure smooth operations, including early morning breakfast setups. Safety & Security Ensure the safety and security of guests and staff during nighttime operations. Conduct regular security checks and fire safety inspections. Act as the hotel’s emergency response coordinator, handling any incidents professionally and in line with hotel policies. Monitor CCTV and liaise with external security providers if needed. Team Leadership & Training Lead and motivate the night team, ensuring high levels of performance and engagement. Train and support team members in hotel procedures and customer service excellence. Conduct briefings and ensure clear communication between shifts. Skills & Experience Required Previous experience as a Night Manager, Duty Manager, or in a similar leadership role within the hospitality industry. Strong knowledge of front office operations, night audits, and financial procedures. Excellent communication and problem-solving skills. Ability to handle emergency situations and make quick, effective decisions. Strong leadership skills with experience managing and motivating a team. Knowledge of Opera property management systems. Familiarity with IHG brand standards is an advantage. Additional Information This is a full-time, permanent night shift role in a 4-on, 4-off shift pattern. Candidates must have the right to work in the UK. Please note that we do not provide visa sponsorship for the advertised positions. Competitive salary and benefits package, including IHG employee discounts and career development opportunities. A minimum of two year of prior experience as Night Manager in hotel is required.

Bar Lounge Manager Location: Holiday Inn London Kensington High Street, W8 5SP, London Reporting To: Food & Beverage Manager Overview: Holiday Inn London – Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar Lounge Manager to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control. Lead team members to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. Benefits: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand.

Job overview: (Please note: This is a full-time position, and only candidates available to work full-time throughout the entire year will be considered. A minimum of one year of prior experience in hotel housekeeping is required) The housekeeping department is key to ensuring that the guest feels secure, safe in knowledge that their room is treated with care, preparations for the guest arrivals is done correctly and in time, plus that any additional requests such as additional towels, and maintenance repairs are completed swiftly and to a very high standard. As a Room Attendant you will be responsible for providing the highest standards of customer care, greeting, and acknowledging each guest which a smile. Duties and responsibilities: · Ensure that all bedroom and bathroom areas are cleaned to highest of standards · Additional guest requirements are actioned swiftly and ensuring the guest is satisfied. · This vital role will include changing of bedrooms for a swift change around working to tight timelines, with the support of a housekeeping porter and supervisor · The ability to work flexible working hours to match the needs of the hotel · Great organisational skills and work successfully as part of a wider team · Report maintenance issues · Complete deep cleaning when required by the floor supervisor · To attend training and departmental meetings as requested · To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel · Follow Health and Safety processes and procedures · To take care of all Hotel equipment required to carry out duties and to report defects immediately · To do this job well, you’ll be a details person: someone who walks into a room and takes a second to spot a curtain that needs straightening or a bedsheet that needs smoothing. · Beyond an eye for detail, this role calls for a thoughtful nature: our best Room Attendants are those who look for ways to please our guests, sometimes in unexpected ways. · Any other reasonable request from the supervisor, Head Housekeeper or Executive Housekeeper Key performance indicators: · Attention to details · Someone who is passionate about exceeding guest expectation · Confident team player who can create and maintain a positive attitude with a CAN-DO mentality · Team player · Ability to work to strict timescales · Comfortable to work in a high pressurised environment · Ability to smile at all times · This role requires an element of manual handling Skills: · Previous experience of working within a similar environment is essential. · A basic command of English is preferable Benefits: · Meals on duty · Staff uniform · Company pension contribution after you passing your probation period · Recommend a friend reward scheme · 20 days holiday plus 8 bank holidays · Dry cleaning of your uniform (if applicable) · Training fund assistance of NVQ’s · Awards and Recognition Programme · Seasonal annual parties · Staff rate with IHG hotels globally