Food and Beverage Supervisor - Holiday Inn London - Kensington High Street

22 hours ago•118 views

Job overview
To provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins.
Main responsibility as customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs.
To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. A restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered.
We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support.
Duties and responsibilities
Costs and efficiency:
To minimise wastage at all opportunities
Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity
To actively promote an energy efficient culture throughout the department
All departmental resources are monitored and controlled in line with departmental objectives
Customer relations:
To liaise positively with the guest ensuring all their needs and requirements are met
To ensure product knowledge on Hotel products and services is up-to-date at all times
To respond in a pro-active manner to guest feedback for positive and negative comments
To feedback to the sales teams in a constructive manner for service improvements
To ensure personal and Team presentation is of the highest standards at all times to project a professional image to customers
To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department
Operational requirements
Restaurant Supervisor Responsibilities:
Screening, interviewing, hiring, and training restaurant staff.
Managing restaurant staff's work schedules.
Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
Checking in on dining customers to enquire about food quality and service.
Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
Monitoring the restaurant’s cash flow and settling outstanding bills.
Reviewing customer surveys to develop and implement ways to improve customer service.
Resolving customer complaints in a professional manner.
To prepare restaurant as required to the correct standard
To ensure all equipment is correctly installed and in good working order
To adhere to all Health and Safety Requirements as required by the Hotel
To be responsible to the prompt and efficient delivery of refreshments and meals as required by the customer
To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters
To be responsible for the set-up, running and clearing of an event as required.
To serve at private dinner functions
To adhere to the requirements of the Data Protection Act at all times
Computerised and manual storage systems are maintained in line with the Hotel procedures
To adhere to all the requirements under the Food Hygiene and Liquor Regulations
To ensure all maintenance issues are reported according to the Hotel procedures
To undertake tasks in other departments when required
Team Requirements
To allocate tasks within the shift to ensure all operational requirements are met
To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required
To identify training needs throughout the department communicating with the Manager to meet the training need
To provide coaching and on-the-job training as identified, especially for new employees
To create an environment which promotes employee morale and encourages the Team to have high levels of productivity
To ensure all Hotel personnel policies and procedures, and employment law are observed at all times
Performance Indicators
Customer Feedback
Complaints and Compliments
Completion of tasks on shift
Team feedback
1:1 with Manager
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels:

Experience
Required
Languages
English – Advanced
Employment
Full-time
Schedule
Flexible

pin icon Wrights Lane, W8, London

Head WaiterLondon

Holiday Inn London - Kensington High Street

Hotel • More than 250 Employees

Hiring on JOB TODAY since May, 2025

Holiday Inn London - Kensington High Street offers stylish rooms, event spaces, a private garden, and a full-service Health Club & Spa, all steps from top London attractions—ideal for business or leisure.