Torlowei Ltd

*Please note this position is due to start in September. RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We now have an exciting opportunity to join our Reservations team at 5 Hertford Street Club as a Reservations Assistant. Why work with us as a Reservations Assistant? • Salary of £28,000.00 per annum, • 33 days holiday per year (including bank holidays), • Discounted gym membership with GymFlex., • Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist., • Private medical + dental insurance with BUPA., • Employee Assistance Programme, • Online retail discounts, • Workplace nursery scheme., • Cycle to Work Scheme., • Eyecare & glasses vouchers., • Recommend a friend bonus of £1,000., • Freshly prepared meals whilst on duty., • And more! Working Hours: • Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday., • Sundays always off, • The club is closed on Sundays, Bank Holidays and throughout Christmas each year What will you do? • Answering the main club line and being the first point of contact for callers to the club., • Transferring calls internally, taking messages, and passing on to the relevant department /person., • Taking reservations using SevenRooms, making cancellations, changes and amendments. What are we looking for? • Experience of working in a luxury hotel, restaurant or private member’s club advantageous, • Excellent phone manner and organisational skills, • Knowledge of SevenRooms booking system, • Ability to multi-task Excellent rapport building and inter-personal skills, • Good IT/Admin Knowledge

Personal Assistant to the Manager We are looking for an organised and dependable Personal Assistant to support the Manager with the day-to-day running of the business. The role is primarily administrative and computer-based, requiring strong organisational skills and confidence using office software and digital systems. Key Responsibilities • Managing emails, calendars, and appointments., • Handling incoming calls and responding to enquiries., • Maintaining accurate digital records and filing systems., • Preparing documents, spreadsheets, invoices, and reports., • Data entry and updating company databases., • Assisting with scheduling and general office administration., • Monitoring and organising business correspondence., • Supporting the Manager with ad hoc administrative tasks., • Ensuring information is handled confidentially and professionally. Requirements • Good IT and computer skills, including Microsoft Office (Word, Excel, Outlook)., • Strong organisational and time-management abilities., • Excellent written and verbal communication skills., • Attention to detail and accuracy., • Ability to work independently and manage multiple tasks., • Professional and reliable approach to work. Desirable • Previous administrative, office, or customer service experience., • Familiarity with spreadsheets, databases, and online systems., • Experience managing emails, documents, or scheduling software. This position would suit someone who is organised, computer-literate, and enjoys administrative work in a fast-paced environment.

Location: London, UK Job Type: Full-time Salary: £13.01 per hour About the Role We’re looking for a proactive and organised Administrative Assistant to join our team in London. In this role, you’ll handle customer enquiries via messaging, email, and occasional phone calls, while supporting the team with general day-to-day administrative tasks to keep everything running smoothly. Key Responsibilities • Respond to customer queries through messaging platforms, emails, and phone, • Maintain accurate records and databases, • Assist with scheduling, document preparation, and general admin support, • Work closely with other team members to ensure smooth operations, • Complete ad-hoc administrative duties as needed What We’re Looking For • Strong written and verbal communication skills, • Friendly, professional, and organised, • Previous admin or customer service experience is a plus, • Confident using Microsoft Office and other digital tools, • Able to manage multiple tasks and work independently About Us We’re a growing London-based company focused on delivering excellent service and support. Our team values professionalism, teamwork, and a positive work environment. Apply now!

Administrative Support • Managing calendars and schedules, • Organizing meetings and appointments, • Preparing documents, reports, and presentations, • Handling correspondence (emails, letters, calls), • Screening phone calls and messages, • Responding to emails on behalf of the employer, • Coordinating with clients, staff, and vendors, • Acting as a point of contact, • Booking flights, hotels, and transportation, • Preparing travel itineraries, • Organizing business events or personal functions, • Managing reservations and logistics

Diary & Inbox Management: Screening calls, monitoring inboxes, and prioritizing complex meeting schedules. Travel Logistics: Arranging itineraries, transport, and accommodation, often including international travel. Meeting Support: Organizing meeting rooms, preparing presentations, taking minutes, and tracking action items. Administration: Filing, managing databases, compiling expenses, and acting as the first point of contact for clients and staff. Private/Lifestyle Support: (Common for Private PAs) Booking restaurants, running errands, or managing household staff and personal appointments. Handling and responding to all correspondence including phone calls, emails and letters Scheduling appointments and organising diary entries Setting reminders for meetings, appointments and other important tasks Making travel and hotel arrangements Planning conferences, workshops, seminars and other events Taking notes at meetings, preparing the minutes and subsequently distributing to all participants Liaising with other members of staff and external parties such as clients and press Preparing expense reports and maintaining a filing system

In-person Executive Assistant Temporary Summer Opportunity – Fixed Term I’m looking for a confident, outgoing, and personable assistant to join me for a temporary summer opportunity on a fixed-term basis. This role is ideal for someone who enjoys meeting new people, building genuine relationships, and creating strong rapport with prospects in a smooth, respectful, and engaging way. It would particularly suit a motivated go-getter who enjoys creating non-traditional networking opportunities, stepping outside their comfort zone, and turning their passions into real projects and experiences. You should be comfortable taking instructions, listening carefully, working closely with management, and being ready to execute tasks effectively throughout shifts and activities. The role also requires someone who can adapt quickly in a fast-paced environment while maintaining a professional and approachable manner. Based in London, the role will primarily involve Friday and Saturday evening shifts, with the possibility of occasional weekday evening work. This is an excellent opportunity for students or anyone looking to earn additional income while gaining valuable real-world experience, communication, relationship building, and turning prospects into sales opportunities. What I’m Looking For • Confident and outgoing personality, • Strong communication and interpersonal skills, • Comfortable building rapport with prospects and helping turn conversations into sales opportunities, • Ability to take instructions well, listen carefully, and execute tasks effectively, • Professional, respectful, and approachable manner, • Well-presented appearance with a smart / smart-casual dress sense suitable for representing the brand during sales pitches and networking opportunities, • Reliable and flexible with evening availability What You’ll Gain • Increased confidence in communication and relationship building, • Flexible part-time evening work, • A fun, fast-paced, lively, and busy city environment, • Extra income over the summer period Location: London Schedule: Primarily Friday & Saturday evenings, plus occasional weekday evenings Contract: Temporary / Fixed-Term Summer Role

Artist campaigns, packed calendars, moving invoices, last-minute requests, half-finished thoughts. All of this requires a tight ship to be run. As our Executive Assistant, you’ll be running a system to make sure all of the above runs smoothly and as efficiently as possible for the wider team. You’ll support the leadership team across company operations, finance admin, diary management, office organisation and day-to-day logistics. This is an operational role at the centre of the business. You'll own the manual, reactive work that keeps everything moving, so the central team can stay focused on theirs. This is not a content role, a social media role, or a way into the creative team. It's for someone who actually enjoys operations and making things run properly. In short, spreadsheets give you life. What Will I Do? Leadership & Executive Support • Support the central team with day-to-day operations, coordination and practical admin, • Take ownership of recurring admin and the manual work that keeps everything running, • Manage diary and calendar logistics, • Support travel planning and bookings, • Handle reactive in-person tasks and day-to-day problem-solving, • Act as an information filter by surfacing what matters and quietly handling what doesn’t Finance & Business Operations • Support the day-to-day running of finance and admin across the business, • Help manage billing, invoicing, payment follow-up and internal financial processes, • Keep trackers, records and operational systems accurate, organised and up to date, • Work confidently within existing automations and internal systems New Business & Internal Support • Build Mailchimp templates and handle sends, • Support outreach, follow-up and day-to-day coordination, • Organise assets, source files and supporting materials when needed, • Support research for internal strategy work and wider company outputs, • Help produce recurring internal updates and newsletters Meetings, Team Admin & Office Management • Act as a first point of contact for internal logistics and team admin queries, • Support meeting prep, note-taking and action tracking, • Help maintain a calm, organised and well-run office, • Manage post, parcels, supplies and equipment, • Coordinate cleaners, deliveries and day-to-day practical upkeep, • Maintain shared trackers, contact systems and internal resources across the business Who Are You? Educated to degree level (preferred in a relevant field). An undergraduate degree in Business Administration, Business Management, Operations or a closely related field is preferred. The grounding matters. We want someone who has already studied how organisations actually run. Experienced in a similar role. You’ve done this kind of work before. You’ve supported a leadership team, run a calendar, owned the trackers, and learned the rhythm of operational work in a fast-moving environment. Organised to an unusual degree. You get genuine satisfaction from a well-maintained tracker, a tidy inbox, and a room that’s been set up before anyone even has to ask. A natural at managing people and priorities. You’re comfortable working across different styles, personalities and levels of urgency without needing constant hand-holding. Calm under reactive pressure. Things move quickly here. You’re discreet, reliable and level-headed enough to keep moving with them. Digitally native and tech-literate. You're not a developer, but you've already worked out how to use automations to make your own life easier. You'll do the same for us. Confident with numbers. You’re comfortable working with figures day to day. Reconciling invoices, spotting errors in a tracker, sense-checking a total, keeping budgets and payment records tidy. Numbers don't intimidate you, and you take care to get them right. Fluent in the essentials. Strong Google Workspace skills are essential, especially in Sheets. You're comfortable with formulas, filters, and building trackers that work properly. Experience with Xero and Mailchimp is a bonus. Being quick with new tools matters more. Industry-curious. You're interested in music and culture, and you've got enough context to spot the details. Operations-oriented by choice. This matters most: you want to build a career in operations. You're here for the role itself, not as a way into content or socials, but you still have somewhat of an understanding for music and the industry. What’s in it for You? • Salary: £26,000–£30,000 depending on experience., • Unlimited Annual Leave: With tracking and support to ensure a minimum of 28 days per year., • Generous Pension Contributions: 2:1 employer match on pension contributions., • Career Progression: A clear development path, with scope to grow into an Operations or Business Manager function as the company scales., • Hybrid Working: Two days in the office per week, based in East London, with the option to work remotely., • Vibrant Work Culture: Collaborate with like-minded peers who prioritise creativity and a balanced work-play environment.

Mainly responsible to do administrative work in making office run smooth on day to day basis. Planning work schedules, assigning task and delegates responsibilities. Stores information by filling in forms, writing notes and filing records. Types reports, memos, notes, minutes and other documents. Receives and distributes incoming and outgoing correspondence. Dealing with correspondence, complaints and queries. Preparing letters, presentations and reports to Director. Implementing and maintaining procedures/ office administrative systems. Checks figures, prepares invoices and records details of financial transactions made.