The Ice Wharf

Location - Oval, South London (Onsite) Type - Full-Time Start Day - Immediate Salary - £30,000 - £35,000 (top end reserved for outstanding candidates) Headquarters - New York, NY, USA About Quant.ai Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re now opening a new office in Oval, South London, and we're looking for our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re building a collaborative, fast-moving culture where you’ll grow quickly. Our global team (75+) is led by Chetan Dube, former founder & CEO of Amelia The Role As a Customer Service Representative working in tandem with our Agentic AI, you’ll step in when the AI is unable to fully resolve a customer query on behalf of one of our enterprise clients. You’ll not only provide a human touch to resolve the customer’s issue – but also investigate what went wrong, working alongside engineers and product teams to improve the AI’s performance. This is an ideal role for someone in customer support looking to break into the world of AI and tech. No real prior experience is required – we’re just looking for someone with the right attitude. Full training provided. What You’ll Do • Take over live chats, calls, or tickets escalated by our Agentic AI for one of our clients (e.g., in banking, energy, insurance, or telco), • Calm and resolve customer frustrations when the AI couldn’t resolve their problem, • Troubleshoot why the AI failed (e.g., gaps in logic, language understanding, integrations), • Conduct light QA and error analysis across transcripts and system logs, • Collaborate with product managers and engineers to improve AI flows, • Participate in project management cycles for continuous iteration and model training, • Learn the ins and outs of agentic systems, prompt design, and conversational logic, • Help shape a brand new category of support – Human-AI collaboration What We're Looking For 1. 1+ years experience in customer service (live chat, phone, or email-based) is great – but not required, 2. Excellent written and verbal communication, 3. Ability to empathize with frustrated customers and stay calm under pressure, 4. Strong problem-solving mindset and curiosity – especially around how things work, 5. Comfortable working with technical teams (no coding required – training provided), 6. Highly organized, proactive, and detail-oriented, 7. Eagerness to learn AI technologies, tools, and workflows Nice to Have (But Not Required) Why This Role Matters This is not a traditional customer service role. You’ll be the human failsafe for some of the world’s most advanced enterprise AI systems – and the bridge between customers and technology. Your feedback will shape how millions of future interactions are handled.

We are a cake shop known for beautifully crafted cakes and a warm, welcoming atmosphere. We're looking for a passionate and personable Customer Service Assistant to be the face of our shop — someone who loves engaging with people, understands great service, and takes pride in helping customers find the perfect treat. This is a front-of-house position where you'll be the first point of contact for customers — in-store and over the phone. If you're enthusiastic, well-spoken, and love cakes, we’d love to meet you! Key Responsibilities: • Greet and assist customers with warmth, professionalism, and attention to detail, • Handle customer inquiries and take orders in person, online, and via phone, • Upsell and cross-sell products based on customer preferences, • Manage till operations and handle cash/card transactions accurately, • Coordinate with the kitchen team to ensure timely order preparation and delivery, • Assist in maintaining the cleanliness and visual presentation of the front area, • Package cakes with care and attention, • Help manage order tracking and customer follow-ups when needed, • Support occasional in-store promotions and seasonal events Training & Growth: Full training will be provided – including cake handling, order systems, and even basics of cake writing and decoration if you're interested! Opportunities to grow your role in customer experience or cake presentation over time. Who We’re Looking For: • Friendly, approachable, and confident in engaging with customers, • Excellent communication skills in English (additional languages are a plus), • Detail-oriented and reliable under pressure, • Positive attitude and strong team spirit, • Willingness to learn and grow within a creative, fast-paced environment, • Previous experience in retail, hospitality, or customer service is an advantage, • A natural sense of presentation and appreciation for cakes and aesthetics Note: We welcome all qualified applicants. Our shop thrives on personality, passion, and customer connection — if that sounds like you, we’d love to hear from you! Perks: • Staff discounts on cakes and treats, • Supportive, friendly working environment, • In-house training and development, • Be part of a creative, growing cake brand! How to Apply: Please send your CV and a short message introducing yourself and why you're a great fit for this role. We can't wait to meet you!

Crunch is looking for a friendly and organised Cashier to join our front-of-house team at our new site in Soho. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to multitask in a fast-paced environment. We're looking for someone who is very detail-oriented, enjoys engaging with customers, and takes pride in maintaining a clean and welcoming front-of-house space. Key Responsibilities: • Deliver outstanding customer service: Greet customers with a smile, take orders efficiently, and ensure a friendly and professional experience from start to finish., • Operate the till system accurately: Handle transactions, issue receipts, and manage order entries with speed and accuracy., • Pack delivery orders correctly: Prepare Deliveroo, Uber Eats, and other delivery orders with attention to detail, ensuring all items are included and packaged securely and according to company policy., • Maintain cleanliness and organisation of front-of-house: Keep counters, customer areas, and the till station clean and tidy throughout the shift., • Assist with stock for front-of-house items: Monitor takeaway packaging, napkins, and other essentials, restocking as necessary., • Communicate effectively with the kitchen team: Ensure smooth order flow and timely delivery of online orders., • Follow opening and closing procedures: Set up and close down the till area and front-of-house space according to company standards. What We Offer: • How many hours do you need? We work around you!, • Flexible working hours, • Uniform provided, • Referral bonus of £300 for recommending new team members, • Fully structured and paid training provided, • Free meals while you’re on shift!, • Opportunity to grow within the company – we’re opening new sites soon! Requirements: • Previous experience in a customer-facing role (preferred), • Great communication and interpersonal skills, • Attention to detail, especially when packing orders, • Comfortable working with tills and handling transactions, • Positive and proactive attitude, • Able to stay calm under pressure and multitask efficiently, • Basic understanding of food hygiene and safety practices We are looking forward to hearing from you 🥪🤟🏼

Gaucho is looking for an enthusiastic and experienced Receptionist to join our team! The ideal candidate will have a passion for hospitality and a hunger to develop, grow, and succeed within a busy, fast paced, high end environment. They will have an outgoing personality that works well within a team demonstrating empathy and kindness towards others. They will be a Gaucho ambassador. Benefits and Training for Gaucho Receptionist 50% off Food at all Gaucho, Referral and Length of Service Bonuses Incentive and reward schemes Cycle to work schemes RARE Benefits Industry Apprenticeship Program Opportunities Career Development and Training Programs Training provided by the Rare L.A.B Breakfast and Dinner when working 28 paid annual holidays Key Responsibilities for Gaucho Receptionist Work with the reception team to offer an exceptional experience to all Gaucho guests on arrival, departure and during their visit. Ensure all Gaucho reservations are processed professionally and accurately. Support and assist the management team to maximise sales revenues through cover driving and business optimisation Be the face of Gaucho and demonstrate service excellence through heightened hospitality Requirements for Gaucho Receptionist Be a team player Work well within a fast-paced environment Demonstrate a positive approach to own role and teamwork Be approachable and well mannered Be professional and respectful at all times Have fun

Full time Caretaker Porter required for small B&B , living accommodation provided. Someone who can stay day and night and live there while work. Salary £1350 to £1500 a month with free accommodation provided. Job includes Checkin customers , manage deliveries, report faults in building. Manage bookings. Manage the hotel day to day business. Do small DIY, cleaning, housekeeping. Providing good customer service.

We are seeking a dedicated and enthusiastic Shop Assistant to join our team. The ideal candidate will play a vital role in ensuring the smooth operation of our shop, particularly in the serving and customer relations .This position involves assisting with food preparation, maintaining food safety standards, and providing excellent customer service through upselling techniques. If you have a passion for culinary arts and enjoy working in a fast-paced environment, we would love to hear from you. Duties Assist in food preparation tasks, ensuring all items are prepared according to safety and quality standards. Maintain cleanliness and organisation within the kitchen and shop areas. Engage with customers, offering assistance and upselling products to enhance their shopping experience. Handle transactions accurately, utilising basic maths skills for cash handling and till operations. Ensure compliance with food safety regulations at all times. Manage time effectively to complete tasks efficiently during busy periods. Collaborate with team members to ensure a positive work environment and seamless service delivery. Requirements Previous experience in a restaurant or food preparation environment is preferred but not essential. Strong understanding of food safety practices is highly desirable. Basic maths skills for handling transactions and managing stock levels. Excellent time management skills to prioritise tasks effectively in a busy setting. Ability to work well as part of a team and contribute positively to the shop's atmosphere. If you are ready to take on this exciting opportunity as a Shop Assistant, we encourage you to apply and join our vibrant team! Job Type: Full-time Pay: £25000 to £28,599 Additional pay: Loyalty bonus Performance bonus Benefits: Discounted or free food Schedule: Night shift Work Location: In person