Bar Manager

The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly. • Help maintain standards for food quality, hygiene, and health & safety. • Support with inventory checks, stock control, and liaising with suppliers. • Oversee the coordination of dine-in, takeaway, and delivery services. • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns. • Support initiatives to improve and maintain a 4.9-star Google rating. • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues. • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events. • Help execute strategies to increase sales and online visibility. • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste. • Help track usage of ingredients and manage portion control. • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff. • Foster team morale and help maintain a positive, productive environment. • Assist with creating fair and efficient staff rotas. • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures. • Support efforts to meet regulatory standards and prepare for inspections. • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality. • Strong communication and problem-solving skills. • Ability to support operational and financial goals. • Experience managing staff and handling customer issues effectively. • Familiarity with food delivery platforms is an advantage. • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses. • A dynamic and supportive team environment. • A chance to be part of a growing, community-loved business. • Ongoing training and career development opportunities.

The Shift Supervisor is responsible for delivering a successful shift, ensuring that the business is operated to standards for quality and presentation of drinks, food, environment, ambience and customer service whilst maximising sales and profitability and ensuring that, policies and procedures are adhered to including security, health and safety and cash/stock control. Experience/Knowledge: - Genuine passion for hospitality and ensuring that the teams they lead and work in share this. - Lots of personality and not afraid to use it! - A love for food, drink, customer service and, above all else, people. - An entrepreneurial spirit with bags of business savvy and self-drive. - Previous experience managing a team/shift preferably in a fast-paced, branded operation. Responsibilities: - Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards. - Communicate and reinforce all company standards, policies and procedures. - Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service. - Understand of key holder duties. - Ensure pre-shift team briefings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities/allocations and are inspired and engaged to deliver an exemplary customer experience. - Be customer focused, ensuring a management presence at all times and anticipating guests’ needs to ensure their expectations are exceeded. - Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue. - Ensure that cleaning rotas are completed on a daily and weekly basis and that all closedown procedures are carried out. - Handle guest complaints, requests and enquiries and to refer serious complaints to the senior manager on duty. - Ensure that staff are fully aware of all current and forthcoming events, promotions, menu changes and policy amendments. - Liaise with the kitchen, bar and reception teams on daily operations and customer events. - Ensure that all staff members are taken through the company and site-specific induction process including brand standards, health and safety and product training. - Be involved in and support the training and development of all floor staff via On Job Training and corrective coaching. - Manage the content and implementation of training manuals for all floor staff. - Ensure all staff receives constructive performance reviews on a regular basis. - Ensure that the bar and restaurant is safe and operating within the legal and company requirements for Fire, Health and Safety, Food Hygiene Licensing Law and Environmental Health. Attend any training as required by the Company and re-enforce these through training, communication and on the job coaching. - To work closely with the F&B management team to maximise service delivery opportunities and maximise profit in every shift. Personal attributes: - Positive, driven, proactive, kind, engaging and charismatic. Ideally, with a good understanding of football and a general passion for sports and hospitality. - A confident and professional communication style with excellent interpersonal skills. - A team player who can also work individually. - Ability to work evenings and weekends where necessary. - High attention to detail and strong numerical skills. - Planning and organising self and others - Customer Focus - Customer feedback - Operational standards

Maintaining a group of blocks of flats

We’re looking for an experienced Fish Fryer to join our fish and chips shop. ✅ Must have: - Experience frying fish & chips (or fast kitchen skills). - Knowledge of food safety. - Ability to work in a fast-paced team. 🔥 We offer: Competitive pay, friendly team, steady hours. visit The Fishery BR1 5HR .

Join Our Team! We’re looking for a passionate, driven, and experienced Restaurant Manager to lead our team and help deliver a fantastic dining experience for our guests. If you thrive in a fast-paced environment, love working with people, and have a strong eye for both service and operations — we want to hear from you! What You’ll Do: Oversee daily restaurant operations, from opening to closing Lead, train, and motivate front and back-of-house staff Ensure top-quality customer service and satisfaction Manage scheduling, inventory, and ordering Maintain cleanliness, safety, and health standards Work with ownership to meet financial and operational goals What We’re Looking For: Prior experience in restaurant management or hospitality leadership Strong communication and problem-solving skills Ability to lead by example and foster a positive team culture Excellent organizational skills and attention to detail Passion for food, people, and delivering great service

Location: Remote About Us: Designa Lace is an innovative startup on a mission to revolutionize the footwear industry with our groundbreaking range of fully customizable shoelaces. We empower individuals to express their unique style and personality through their footwear, offering unparalleled options for personalization. As we prepare to launch our exciting product line, we are seeking a passionate and creative Social Media/Content Manager to join our team and help us build our brand presence. Role Overview: As our Social Media/Content Manager, you will play a vital role in shaping our online identity and engaging with our target audience. This is an incredible opportunity to gain hands-on experience in social media management, content creation, and brand marketing in a dynamic startup environment. This position is ideal for someone looking to grow their portfolio and make a meaningful impact in a burgeoning brand. ** Key Responsibilities:** - Develop and execute a strategic social media plan to increase brand awareness and engagement across all platforms (Instagram, Facebook, TikTok, etc.). - Create eye-catching and relevant content, including graphics, videos, and written posts that resonate with our audience. - Manage and curate social media accounts, responding to comments and messages professionally and promptly - Collaborate with the team to brainstorm and implement creative campaigns that showcase our customizable shoelace designs. - Analyze social media metrics to gauge the effectiveness of campaigns and adjust strategies as needed. - Stay updated on social media trends and competitor activities to ensure Designa Lace remains at the forefront of the industry. Qualifications: - Strong passion for fashion, footwear, and innovative products. - Familiarity with social media platforms and content creation tools (e.g., Canva, Adobe Creative Suite). - Excellent written and verbal communication skills. - Creative mindset with a keen eye for aesthetics and detail. - Ability to work independently and collaboratively in a fast-paced environment. - Previous experience in social media management or content creation is a plus, but not required. ** What You’ll Gain:** - Hands-on experience in social media management and content creation for an exciting new brand. - Opportunity to enhance your portfolio with unique projects and campaigns. - Networking opportunities with industry professionals and fellow creatives. - A chance to be part of a forward-thinking startup and contribute to its growth. Commitment: Initial commitment of approximately 10 – 20 hours per week. The role will be non-paying for the first 2 months. How to Apply: If you’re excited to help shape the future of footwear and build your skills in a vibrant start-up environment, we’d love to hear from you! Please send your CV outlining your interest and any relevant experience. Join us at Designa Lace and be a catalyst for change in the footwear industry!