Complaints Handler
3 days ago
Enfield
🚗 We’re Hiring: Complaints Handler – Enfield 💰 Salary: £30,000 – £36,000 per year We’re looking for a Complaints Handler to join our rapidly growing Car Supermarket in Enfield, stocking over 1,500+ pre-owned vehicles. This is a fantastic opportunity offering a competitive basic salary of up to £30,000 (DOE) and a realistic first-year OTE of £36,000+. Job Title: Complaints Handler Department: Aftersales Reporting to: Aftersales Manager 🔧 Key Responsibilities: • Managing customer complaints via email, phone, and in person, • Handling a high volume of inbound and outbound calls daily, • Meeting deadlines and closing aftersales tickets efficiently while maintaining high service standards, • Booking vehicles in for repairs and advising customers on timelines, • Gaining authorisation for additional work when required, • Negotiating repair fees and parts pricing with external providers, • Delegating repairs internally and liaising with the Warranty Company, • Arranging refunds for customers when applicable, • Completing all related administrative duties (courtesy car agreements, repair estimates, reports, etc.), • Ensuring compliance with FCA rules and regulations 🕒 Working Hours: • Monday to Friday: 08:30 – 17:30, • Every other Saturday 💼 Compensation & Benefits: • Basic salary up to £30,000 (depending on experience), • OTE £36,000+, • Company events 📍 Location: • Enfield EN3 (must be able to reliably commute or relocate before starting) ✅ Requirements: • Minimum 1 year experience in Aftersales/Complaints (required), • Minimum 2 years experience in the motor trade (required), • Experience in Car Sales/Customer Service (preferred) 📌 Job Type: Full-time 📍 Work Location: In person If you’re passionate about customer service and thrive in a fast-paced automotive environment, we’d love to hear from you!
